Eric Lopes Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

• Delivery solutions that enable Accenture to drive its client's digital transformation• Develop Salesforce, Oracle, analytics and artificial intelligence system integration and application outsourcing solutions.• Solution considers scope, estimates, contingency, costs, schedule, delivery model, resource/sourcing plan, assumptions, and risks, in order to fulfill client's needs and expectations, supporting its journey to transform its business.• Transition the Solution Plan to the overall delivery lead by ensuring their understanding and agreement of the documented solution.• Design solutions in accordance with my company's offerings and policies.• As needed, support delivery lead in significant re-planning effort during delivery. In particular, when there is scope change, or at the end a stage, where significant re-planning is required

São Paulo Area, Brazil

• Delivery solutions that enable Accenture to drive its client's digital transformation• Develop Salesforce system integration and application outsourcing solutions.• Solution considers scope, estimates, contingency, costs, schedule, delivery model, resource/sourcing plan, assumptions, and risks, in order to fulfill client's needs and expectations, supporting its journey to transform its business.• Transition the Solution Plan to the overall delivery lead by ensuring their understanding and agreement of the documented solution.• Design solutions in accordance with my company's offerings and policies.• As needed, support delivery lead in significant re-planning effort during delivery. In particular, when there is scope change, or at the end a stage, where significant re-planning is required

São Paulo Area, Brazil

Professional with large experience in Information Technology have been working in leading companies in wide range of segments, such as, retail, telecommunications, financial, consumer goods, etc.I have led transformational and outsourcing implementation projects to provide BI, CRM and ERP application support and IT infrastructure operation.Experience throughout the whole IT services sales process, from planning and preparation to post-sales support.

São Paulo Area, Brazil

Key responsibility was to link the outsourcing sales area and the managers who´d be responsible for IT operation. Understand the key client needs, map contractual restrictions and to prepare the area of operations to start the service rendering.This set-up encompasses everything from the implementation of the infrastructure, to the definition of processes (internal, with clients and also with other providers), team dimensioning, knowledge absorption plans and change management with the client.

São Paulo Area, Brazil

Developed business intelligence and balanced scorecard applications in a market oriented process and solutions that objectives gathering information about business client needs. and providing breakthrough technology solutions- Define and identify best solution for customer needs- Technology benchmarking- Recommend best platform/solution to costumers- Design and develop agreed solution- Perform Proof of Concepts

São Paulo Area, Brazil

GPerformed Application Management in a contact center and fulfillment business unit. Implemented tools and processes to monitor the required service levels. Integrated all 3rd parties’ systems to accelerate fulfillment process and improve data quality and consistence.Managing the on-going process and being the point of contact to the customer. Gathering requirements and achieving operational and tactical results.

São Paulo Area, Brazil

Worked with asset preventive and corrective maintenance.Conducted an Enterprise Asset Management system implementation project including. Gathered process information from Operations, resource planning, field services, laboratory activities for all kind of assets: traffic control and Electrical equipment, track section and tube train and deliver an integrated solution to all stakeholders.- Define and identify Solution and Best Practices- Evaluate and compare available solutions and technologies - Prepare Position Papers and Recommendations- Recommend Technology / Solutions to costumers- Design solution to costumers

São Paulo Area, Brazil

Network maintenance and end user support

Master Of Business Administration (Mba), Business Administration And Management, General

Segundo colocado da instituição em trabalho de empreendedorismo

Mba, It

Engineer, Electronical