Eric Maaz Email & Phone Number

Houston, Texas, United States

Houston County, Texas, United States

Houston, Texas Area

Houston, Texas Area

• Performed Network Analyst duties for organizational staff of 1200+ employees.• Provided remote office support for production staff at 32 locations across the United States.• Configuration and deployment of Cisco networking devices in remote field offices in Western United States, including Cisco 2900 Series routers and Cisco ASA’s.• Cisco Call Manager and Unified Communications maintenance and administration.• Cisco Switch Stack maintenance and administration in corporate office and off-site server storage.• Primary contact and project manager for new field office acquisitions in the Western Division.• Maintained P2P and field office leased lines, troubleshooting outages when necessary.• Utilized Solarwinds and Alert Logic monitoring packages to detect network issues and intrusion alerts.• Worked with IT staff and management to develop procedures and policies regarding common practices such as new-hires, terminations, shipping and receiving, eWaste disposal, and monitoring inventory.• Developed, hardened and deployed Windows 7 desktop images to Dell hardware utilizing Microsoft WDS.• Monitored and solved trouble tickets via Dell KACE management system.• Administered user accounts using Active Directory and Exchange platforms, including account creation, network share security groups and access, mailbox creation and maintenance.

• Provided remote office support for administrative staff in locations as Singapore, Brazil, Norway, etc.• Provided around the clock international support (including weekend and weekly on-call shifts) for 7 offshore drilling installations, positioned across the globe. Remote support of Domain Controllers, Application Servers, and Exchange servers on each rig or drillship.• Developed and deployed standard/vessel Windows 7 desktop images to Dell desktop and laptop PC’s utilizing Microsoft SCCM.• Actively participated in Change Management, Process Improvement and IT-Control procedures on a daily basis• Administered onshore/offshore user accounts using Active Directory and Exchange platforms, including account creation, account domain migration, network share security groups and access.• Maintained PBX system administration (Avaya IP phones) and Employee Badge security system access.• Desktop support for Frontier Drilling local office in the Houston area on an as-needed basis.

• Provided around the clock international support (including weekend and weekly on-call shifts) for 135 offshore drilling installations, positioned across the globe. Remote support of Domain Controllers, Application Servers, and Exchange servers on each rig or drillship.• Provided remote office support for administrative staff in locations such as Trinidad, Newfoundland, Geneva, etc.• Deployed standard desktop images to Dell desktop PC’s with Symantec Ghost method• Administered offshore user accounts using Active Directory and Exchange 2003 platforms, including account creation, account domain migration, user mailbox creations and mailbox migrations.• Desktop support for Transocean local offices in the Houston area on an as-needed basis.• T.W.I.C certified as of September 2009.

Senior Network Administrator / Project Management / Operations and Applications Support• Providing onsite Network Administration/Application Support for Total E&P offices located in Total Plaza, in Downtown Houston. Assisted with onsite and remote support of Matterhorn, Virgo, and Canyon Express offshore installations.• Maintained 200+ PC environment to Total E&P STEP 2005 and 2007 standardization. Deployed applications and patches to infrastructure via Active Directory Group Policy and Citrix Farm publishing procedures.• Monitored all Microsoft Windows XP, Server 2000, and Server 2003 patches and hotfixes via Microsoft WSUS system. Lead WSUS 3.0 deployment project with success.• Administered Disaster Recovery solutions including daily maintenance of off-site backup storage and construction of DRP oriented servers. Provided Microsoft server support on overnight mockup disaster recovery exercise in Scottsdale, Arizona. (May 2007).• Assisted with Offshore Rig support for multiple installations within the Gulf of Mexico. Familiar with Safegulf practices and general HSE concepts for the Offshore industry. SAFEGULF and HUET certified.• Co-maintained (1 of 2 technicians) server farm of 60+ Hewlett Packard Microsoft servers, Dell servers, NetCache appliances, CISCO hardware, AS400 backup systems, and minor Unix SAN support.• Acting project manager for several high-profile system upgrades and application installations (STEP 2007, MS WSUS, Citrix application deployment, Linux hosted VMWare Windows client implementation).• Provided On-call support for IT department on a rotating basis.• Provided training to Total E&P staff for Adobe Acrobat (lunch and learns)

Ba, Management

Activities and Societies: Sigma Iota Epsilon – Management Honor Society, President. Gamma Sigma Sigma Service Sorority – Honorary Member..

Education record