Eric Maier Email & Phone Number

Millington, Md, Us

Hanover, Maryland, Us

Engaged in building cloud-based software solutions to enable our employees effectively to search for and hire the best talentfor our clients and help build stronger relationships with them. As a member of SCRUM team, I collaborate with and help Product Owner and other business analysts in product backlogrefinement, conduct sprint planning and grooming sessions and document business needs. Collaborate with Product Owner, Scrum Master and Architect to build and define the Product Backlog Participate in various SCRUM events and actively lead sprint planning sessions and user story creation, document acceptancecriteria Manage the evolution of the User Story and other backlog items (includes but not limited to breaking down the stories, elicitingconversations, facilitating story refinement sessions) Answer ad hoc questions and provide clarification/direction to development and support teams regarding user stories andfunctions Collaborate with the Product Owner and other stakeholders in Release Planning Provide technical support to application teams during implementations of new services and provide subject matter expertisefor support escalations Collaborate with the IT Communications team to plan and review customer messages on upcoming releases. Skilled at eliciting Technical, Functional and Business Requirements Displayed High level of proficiency in Agile techniques and practices and SCRUM framework

Catonsville, Md, Us

 Led the SDLC and project team for a migration project for one of the world’s largest Continuing Care Retirement Communities. The project involved the migration of an existing Siebel application over to the SalesForce.com platform. The solution encompassed multiple custom solutions as well as an 18-month design, build and implementation plan allowing for a fully functional Sales CRM solution in 18 locations across the country. Additionally, led teams in the following years on Force.com platform solutions for Riskonnect (Force solution for Incident and Claim Management), Luminate (a.k.a CommonGround; a Force solution for Philanthropy and Donor CRM), Remedyforce (Force solution of IT Service Management), and several additional custom solutions leveraging the platform. Led teams focused on resolving complex technical issues and enabling countless innovative enhancements that improve system availability, resilience and performance, as well as rich, enhanced user experiences. Optimize customer releases leveraging Salesforce.com new capabilities while driving new and game changing Force.com platform innovations throughout business lines. Responsible for all functional documentation/deliverables. Managed testing workshops across Development and UAT phases which included managing multiple consultant resources from different vendors. Scrum master/product backlog owner, responsible for meeting with the business leads to prioritize product backlogs, defects and user feedback items Developed and maintained relationships between IT and business leaders to create solutions that would encourage mutual data reporting efficiencies while meeting the business objectives of all enterprise business units and project stakeholders

 Led team that maintained and supported Siebel Sales and Field Services for over 1000 sales and operations associates allowingprofessionals to manage, maintain and nurture relationships with over a million prospects, as well as 20,000 residents for avery lengthy, high dollar, sales cycle Delivered multiple cross-functional business projects ranging from small in-house developed applications to extend the existingSales Force Automation/CRM tools to a complete reengineering of over 15 the public facing web presences. Responsible for client relationships, creating accountability through monthly dashboard assessments, which provided highlyeffective communications, release planning and execution of system enhancements Managed the installation, training, and implementation of internally developed systems for Construction and Developmentacross 9 states yielding annual licensing savings in excess of $100,000 compared with the retired software as a service solution. Conducted multiple system implementations in parallel while providing superior client service. Consulted with technical staff and business users at all levels of client organizations to develop and apply business process bestpractices.

 Technical Lead for team assembled to upgrade 15 remote locations to Microsoft Active Directory, Microsoft SMS and Exchange2003, migrating from a homogeneous infrastructure. When executed this was the largest IT project and was completed twentypercent ahead of activities as well as providing Tier 2-3 support for the enterprise. Relationship manager with application systems analysts reviewing, evaluating and recommending programs, as well asevaluating network and performance-based settings for all Line of Business applications. Consistently on schedule, under budget and rated extremely positively by customers. Mentored team members to cross train for the support of the many infrastructure related Provide Tier 2-3 support for the enterprise supporting File and Print Services, Account/Exchange Mailbox adds/change/deletes,and Desktop Application troubleshooting Developed operating standards desktop imaging for all new or replacement orders yielding a reduction in the time required todeploy a device from 4 hrs. to less than 1 hour