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Eric Masson is listed as Senior Sales Executive - with a passion for CX 🏐 Ex-Beach Volleyball Pro🧑💻Ex-Genesys, Ex-SAS / 🔑 Real Estate Investor at Group Elite, a company with 64 employees, based in Wellington, Florida, United States. AeroLeads shows a work email signal at groupelite.com and a matched LinkedIn profile for Eric Masson.
Eric Masson previously worked as Director of Sales And Business Development, EliteKeep Cloud Platform and WFO Services at Group Elite and Senior Account Executive at Group Elite. Eric Masson holds Electrical Engineering from Université De Sherbrooke.
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AeroLeads found 1 current-domain work email signal for Eric Masson. Compare company email patterns before reaching out.
Professional Mission Statement: To deliver analytically-driven customer experiences to maximize business value. Build dreams and create memories. 📼 Omni-channel digital contact center meets Analytics! I offer a unique combination of skills in the customer experience market to leverage omni-channel contact center technology and the advanced analytics solutions. Combined experiences in sales, pre-sales and system engineering enables the conversation at all levels: the Executive level on the impact of the technology on their business and the IT level about the techonology required. This makes me a powerful weapon for our clients to help them defend their business case internally, and for my employer to ensure customer satisfaction. My clients would tell you that our projects have delivered successfully throughout the years. I have the privilege of working with enterprise clients to help drive value from data through actionable insights. We are passionate about data monetization, by leveraging data mining technology, big data clusters, Machine Learning, Artificial Intelligence. I consider data as a reliable well-managed corporate asset to assist you to take quick enlightened business decisions. Digital transformations drive the need to integrate your customer data with contact center solutions, ERP data, CRM data. I am well-versed for those conversations. I hold a successful track record in the large enterprise software sales, where my clients have reaped the business and operational benefits of the solutions deployed. I am also passionate about real estate investments. Ultimately in the future, I will end my career by helping a large real estate corporation to reap the benefits of AI / Artificial Intelligence / Machine Learning and be aligned with their customer success / experience (CX) initiatives. Portfolio: buying/selling/holding short-term rental properties, triplex, condos, in Canada and USA.Please see my customer references below. 🏐 Beach Volleyball: Come talk to me to hear more about my career as a Coach and Athlete!
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West Palm Beach, Florida, United States
I have the privilege of working with our Strategic Accounts. At GEC, we help our customers to reap the most value of their WFO investment, by leveraging their customer data, with BOTs and AI-powred solutions. Please see the business impact that our clients are experiencing with our Quick Wins projects: - Top Healthcare in USA: massive business.
Montreal, Canada Area
At GE, we build products and provide seamless migration services to help our clients to realize the ROI of their investments in their WFO platform. Group Elite: #ELITEKEEP product: Multi-platform recording archival - Cloud/premise. Extract your recordings from older recordings platforms and secure them into our EliteKeep products. Our secure auditable.
E-Commerce Advisory Services for Amazon Businesses. - PPC strategy and fine-tuning- Listing Optimization- Succes coaching and success plan tracking- Result-oriented
Quebec, Canada
I support our telco/media, banking, retail, transportation customers. I help our clients to reap the business benefits of Advanced Analytics and AI with our SAS Analytics Platform. TRUST - SCALE - DIVERSITYWe strive to provide Insights that you can Trust, based on your the Diversity of your data, to Scale across platform. 📈 VISION: To transform data into.
Montreal, Canada Area
I focus 100% of my time helping our customers to optimize their digital engagement strategy to enhance customer experience, customer loyalty and customer retention. The Genesys System of Engagement completes the System of Record (CRM) in large complex enterprises. If you think about the design of your customer journeys (CX) and how to map them to your.
- Advise clients with a vision of their customer journey and propose a phased approach based on the contact center maturity model.- Worked with our major clients going through a transformation: Desjardins, Hydro-Quebec, Videotron, BNC, RBC, BMO, Enmax and many others.- Successfully lead large clients to go from proprietary technology to open standard.
Worldwide
- Olympic team Canada coach on the FIVB World Tour. Under my guidance, the female Olympic team grew from the 34th position to the 18th position on the World Tour. - Level 3 certified beach volleyball coach in Canada- Level 2-3 Master Learning Facilitator - Tasked to train and provide certification to level 2 coaches in Canada. Vincent Larivée and I.
Specialties:- CTI and IVR architecture: Genesys Telecommunications, Cisco IPCC, Cisco IPIVR, Nortel and Mitel PBX.- VXML, Java, C, C++, Webservices.- Networking.- Assist Sales and Pre-Sales with solutions designs.- Troubleshooting.- Leadership, negotiating skills.
Carribean Club Med And Other Resorts
- We grew the business with Albert Hannemann and Vobe from 1 trip of 25 people to 2 trips up to a full Club Med in beautiful Turks and Caicos (350 people). During my last event, we had 9 sports and 100 people in the beach volleyball group and tournaments. - PRO and Tournament Director- Organize clinics, tournaments and other activities for groups of 350+.
- Optical Systems Design, configuration, testing. Build in-depth test plan, UAT and cutover docs.- Vast experience in the field: supervise programming and cutover of all optical equipment at customer's sites across North America. Main customer: WCG - Williams Communication Group. Also worked with 360Network. - Nortel Optical Long Haul LH 1.5, 2, 3 and 4..
Other employees you can reach at groupelite.ca. View company contacts for 64 employees →
Heriberto Luza
Colleague at Group EliteBoucherville, Quebec, Canada, Canada
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AM
Alberto M. Angulo
Colleague at Group EliteMontreal, Quebec, Canada, Canada
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SG
Samantha Groathouse
Colleague at Group EliteDenver, Colorado, United States, United States
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QD
Qinglong Duan
Colleague at Group EliteLaval, Quebec, Canada, Canada
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AA
Allan Adams
Colleague at Group EliteGreater Melbourne Area, Australia
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PE
Patrick Estepa
Colleague at Group EliteChula Vista, California, United States, United States
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ID
Ivan Del Rio
Colleague at Group EliteCornwall, Ontario, Canada, Canada
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JC
Jason Coorsh
Colleague at Group EliteLaval, Quebec, Canada, Canada
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ES
Evangeline Soriano
Colleague at Group EliteGreater Montreal Metropolitan Area, Canada
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VK
Viktor Krastev
Colleague at Group EliteSt Constant, Quebec, Canada, Canada
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Quick answers generated from the profile data available on this page.
Eric Masson works for Group Elite.
Eric Masson is listed as Senior Sales Executive - with a passion for CX 🏐 Ex-Beach Volleyball Pro🧑💻Ex-Genesys, Ex-SAS / 🔑 Real Estate Investor at Group Elite.
AeroLeads has found 1 work email signal at @groupelite.com for Eric Masson at Group Elite.
Eric Masson is based in Wellington, Florida, United States while working with Group Elite.
Eric Masson has worked for Group Elite, Maxso Llc, Sas, Genesys, and Volleyball Canada.
Eric Masson's colleagues at Group Elite include Heriberto Luza, Alberto M. Angulo, Samantha Groathouse, Qinglong Duan, and Allan Adams.
You can use AeroLeads to view verified contact signals for Eric Masson at Group Elite, including work email, phone, and LinkedIn data when available.
Eric Masson holds Electrical Engineering from Université De Sherbrooke.
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