Eric Maxa, Shrm - Cp Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Michigan, United States

Supported 8 stores in Wisconsin and Michigan upper peninsula. Support included the following areas:- Staffing needs- Case management- Talent planning- Quarterly performance conversations- Compliance training- Other HR needs as neededThis was done while still executing my regular position.

Greater Grand Rapids, Michigan Area

-Drove change and process improvement by bringing a project management software to the store opening process for the Operations and HR teams.-Transitioned LMS platforms from Cornerstone to Workday.-Project manage Learning and HR projects of varying sizes.-Develop solutions to improve processes and training impact.-Influence and educate business partners to ensure we deliver the right training solution.-Implemented technological solutions to improve training efficiencies.-Give leaders tools and resources they need to effectively train their team.-Develop myself through leadership courses, certifications, memberships and LinkedIn Learning.-Created a training coordinator position to ensure better training completion and better escalation processes in new stores.-Improved the administration of Learning Management System (LMS).-Create LMS reports for business partners to help ensure compliance.-Improved the LMS support ticket process and timeline by doing root cause analysis.-Eliminated duplicate work by educating business partners about the built in training calendar in the LMS.-Create SOPs/Job Guides.

Greater Grand Rapids, Michigan Area

Developed job guides for leaders throughout the company for reporting purposes in our new Talent Management system.Helped facilitate training meetings for Grand Opening stores.Helped facilitate webinars training leaders and admin assistants throughout the company on reporting and associated job guides.Quickly become an expert on reporting for the Talent Management System, Cornerstone on Demand.Handle inquiries on a daily basis relating to training and reporting.

Rockford, Mi

Responsible for managing the dealer service staff and creating an atmosphere that develops and drives world class customer experience. Manage Merrell Apparel, Patagonia, Chaco, and Cushe brands, ProDeal, and order entry. Highlights of my time include:• Working cross-functionally with demand planning, finance, IT, marketing, sales, and senior leadership to help drive business• Project Manager for several different projects this year• Restructured the Cushe Customer Service to promote better communication, faster service, and streamlines policies for better overall service• Realigned Chaco Customer Service from 10 desks to three to allow for better and more detailed follow through• Have hired and overseen training for six new temps• Have helped transition seven employees to new positions in the department• Have quickly acclimated and used SAP, BW, SOLE, Wolverine Direct, and Ultratime• Have attended many training classes throughout the year to further my knowledge of WWW• Improved the use of Wolverine Direct (online ordering web site) with the sales force of Merrell Apparel by presenting at the Global Brand Conference• Worked with Chaco to increase profitability by improving the review and clean-up processes of backlog• Worked with Chaco to implement an e-order form for the sales reps to use and submit to Customer Service, greatly reducing the amount of time needed to input preseason orders into SAP• Chaired a ‘Customer Service Week’ celebration that involved activities, food, and gifts over the course of a week for 110 members at WWW• Member of the Office Configuration Task Force to improve storage, space, and noise issues

Grand Rapids, Michigan

Managed store operations to support the company’s growth objectives by maximizing sales and controllable expenses and ensure compliance of customer service guidelines, resolution of customer concerns and merchandising product to maximize visibility and sales.• Oversaw the remodel of a store in early 2013 - including scheduling of labor, planning, making informational signs, overseeing the team of 40+ individuals while working with the construction crew; all while working around deliveries to ensure proper in-stocks during the transition• Drove profitability by ensuring controls were in place to help sell-thru of perishable items, including order accuracy, proper product placement, and timely markdowns.• Collaborated with District Manager and Regional Operations to restructure our ratio ordering page to distinguish different perishable areas more clearly• Reviewed cashier scorecards to find areas that need improvement and then implemented plans to help the cashier reach company goals• Tailored a specific cashier training program for each employee to quicken the training process • Completed classroom and on hands training for a new staff for our Traverse City store

Grand Rapids, Michigan

Oversaw 3 managers and approximately 20 employees. Constantly dissected reports and payroll numbers to ensure high performance within the store. Oversaw the hiring process, worked with orientations, and new hire paperwork. Store won several District ‘Store of the Week’ contests that included payroll, visual, and sales compliance numbers.• Developed store specific training program to properly train new employees • Successfully launched several celebrity lines with very little supervision and tweaking the set-up to meet my stores specific layout• Visited stores to help train managers and associates to be more in-line with the company’s policies and procedures• Analyzed weekly reports to determine business needs for top sellers and to rework departments to increase sales

Grand Rapids, Michigan

Helped run the everyday functions of the store from overseeing employees, watching payroll, setting the store to planogram, and customer servicing. While in this position I started programs to help increase productivity and efficiency in the store including the organization of the backroom to help speed up locating and distributing product, and visited stores to help fix problems and to train managers and associates on the company’s policies and procedures. I was promoted to Store Director in December 2006.

Grand Rapids And Kalamazoo, Michigan

Member of a 6 person team that ran a store with responsibility for own department while also attending to other areas as issues arose.While in the Logistics position:• Oversaw approximately 45 team members• Ran the truck unload, stocking of store and the organization of the backroom• Helped improve the efficiency of the unloading and stocking of the freight through coaching, training, and discipline management• Became part of the High Potential Executive Team for the district while in this positionWhile in the Hardlines position:• Ran one half of the sales floor• Drove sales through creative merchandising opportunities• Constantly drove instocks through attention to detail and driving key sales categories• Worked with vendors to ensure proper displays, high level of instocks, and weekly ad preparations• Dealt with vendor issues when they arose (poor instocks, service, taking too much room)• Took the entertainment department off the focus list for the region through training and discipline

Toledo, Ohio

Ran the busiest souvenir store in all of minor league baseball right out of college - did over $1.3 million in sales. • Helped design and set up brand new 1,500 square foot store• Ran job fair to source potential employees• Picked out and helped design POS and inventory system for the store• Handled game-day activities over the course of a 71 home games• Sought out vendors to acquire product to maximize sales• Handled donation requests.