Eric Mcdowell Email and Phone Number
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I have demonstrated a consistent ability to identify and implement cost savings and improvements. Managing teams of project managers, data management, application development and systems support personnel I have utilized my project management background with experiences in system development methodologies to deliver complex projects. I am experienced in many technologies and have a proven aptitude to adapt to new technologies as needed.Specialties: Executive Management, Project Management, Analytics, Data Management, Outsourcing, with an International focus.
Citi
View- Website:
- citibank.com
- Employees:
- 10
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Managing Director, Global Transformation And Infrastructure Head, Tts ServiceCiti Jan 2023 - PresentNew York, New York, Us
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Director, Nam Tts Client Experience Head And Global Service Innovation ArchitectCiti Sep 2007 - PresentNew York, New York, UsAs the TTS Global Service Innovation Architect, I have responsibility for the multi-year strategic road map for investment of service-oriented tools with a focus on optimizing client experience and maximizing global consistency. Manage the planning and execution of all enhancements and roll out of these tools in partnership with Product, Tech and Vendors. Additionally, I collaborate with the partners to identify and implement new and transformative servicing solutions such as Big Data, NLP, IVA, AI-based chat, and similar technologies.
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Customer Care Project ManagerBarclays Nov 2006 - Sep 2007London, GbResponsible for Customer Care Bank-wide projects including Website redesign, Statement redesign and Business Process Management enhancementsResponsable for large call center outsourcing project managing new process for end to end processing and account management Managed to completion operations scanning solution and additional information requirements in the customer interfacing email solution projects both reducing customer contact ratesBarclaycard US -
Technology Delivery ManagerBank Of America Dec 2005 - Nov 2006Charlotte, Nc, UsMy team was responsible for Consumer Finance and Business Card Collection production and Executive reporting Responsible for Project and Documentation Tracking database used to ensure compliance with internal auditors for all required documentation and data validations. For Data Solutions and Automation departmentManaged the completion of data migration and data integrity testing for Oracle 9i to Oracle 10g project with 0 data error instances Managed Prospect Database consolidation efforts due to company acquisition\merger -
Sr Project ManagerBank Of America 1999 - 2006Charlotte, Nc, UsResponsible for Project and Documentation Tracking database used to ensure compliance with internal auditors for all required documentation and data validations. For Data Solutions and Automation department Managed the completion of data migration and data integrity testing for Oracle 9i to Oracle 10g project with 0 data error instances Managed Prospect Database consolidation efforts due to company acquisition\merger
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Project Manager \ Metadata Release ManagerBank Of America 2003 - 2005Charlotte, Nc, UsManaged a team that implemented the Strategic Marketing Initiative within the $12.7 million budget and ahead of critical date insuring the success of the Migration of the Strategic Systems Extension (SSE) project Managed a team of 6 responsible for Database Marketing, Strategic Systems Implementations, Error Reporting, Technical Implementation and Technical Documentation for the Production Operations In-Sourcing project. Exceeding all project milestones and ensuring compliance with European Union Data Compliance requirements where meet for all marketing insertion initiatives
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Director Of Retail OperationsSr Computers 1996 - 1999Responsible for strategic direction, advertising budget, staffing, retail sales and in-store repair services of a multiple location computer company
Eric Mcdowell Skills
Eric Mcdowell Education Details
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University Of PhoenixBusiness Management - It -
Wilmington UniversityHuman Resource Management
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(Ccaf) Community College Of The Air ForceApplied Sciences - Aerospace
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Potomac High School
Frequently Asked Questions about Eric Mcdowell
What company does Eric Mcdowell work for?
Eric Mcdowell works for Citi
What is Eric Mcdowell's role at the current company?
Eric Mcdowell's current role is Global Transformation and Infrastructure Head, TTS Service.
What is Eric Mcdowell's email address?
Eric Mcdowell's email address is em****@****ast.net
What is Eric Mcdowell's direct phone number?
Eric Mcdowell's direct phone number is +130268*****
What schools did Eric Mcdowell attend?
Eric Mcdowell attended University Of Phoenix, Wilmington University, (Ccaf) Community College Of The Air Force, Potomac High School.
What are some of Eric Mcdowell's interests?
Eric Mcdowell has interest in Digital Photography, International Travel, Project Management, Cash Management.
What skills is Eric Mcdowell known for?
Eric Mcdowell has skills like Project Management, Team Management, Management, Analytics, Outsourcing, Process Improvement, Customer Satisfaction, Account Management, Relationship Management, Budgets, Banking, Crm.
Who are Eric Mcdowell's colleagues?
Eric Mcdowell's colleagues are Harit Yadav, Garry Tsang, Ted Stebbins, Jaideep Rupani, Yongsheng Wang, Ph.d., Helen Abizeid, Stephanie Thomson (Ganbin).
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