Managing Director, Global Transformation And Infrastructure Head, Tts Service
Current
Jan 2023 - Present
AeroLeads people directory · profile
Eric Mcdowell Email & Phone Number
Global Transformation and Infrastructure Head, TTS Service
at
Citi
1 work email found
@citigroup.com
3 phones found area 302, 866, and 800
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Transformation and Infrastructure Head, TTS Service
Location
New Castle, Delaware, United States
Company size
Who is Eric Mcdowell? Overview
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Quick answer
Eric Mcdowell is listed as Global Transformation and Infrastructure Head, TTS Service at Citi, a with 10 employees, based in New Castle, Delaware, United States. AeroLeads shows a work email signal at citigroup.com, phone signal with area code 302, 866, 800, and a matched LinkedIn profile for Eric Mcdowell.
Eric Mcdowell previously worked as Managing Director, Global Transformation and Infrastructure Head, TTS Service at Citi and Director, NAM TTS Client Experience Head and Global Service Innovation Architect at Citi. Eric Mcdowell holds Business Management - It from University Of Phoenix.
Company email context
Email format at Citi
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{first}.{last}@citigroup.com
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Profile bio
About Eric Mcdowell
I have demonstrated a consistent ability to identify and implement cost savings and improvements. Managing teams of project managers, data management, application development and systems support personnel I have utilized my project management background with experiences in system development methodologies to deliver complex projects. I am experienced in many technologies and have a proven aptitude to adapt to new technologies as needed.Specialties: Executive Management, Project Management, Analytics, Data Management, Outsourcing, with an International focus.
Listed skills include Project Management, Team Management, Management, Analytics, and 26 others.
Current workplace
Eric Mcdowell's current company
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Citi
7 roles · 31 years
Eric Mcdowell work experience
A career timeline built from the work history available for this profile.
Director, Nam Tts Client Experience Head And Global Service Innovation Architect
CurrentAs the TTS Global Service Innovation Architect, I have responsibility for the multi-year strategic road map for investment of service-oriented tools with a focus on optimizing client experience and maximizing global consistency. Manage the planning and execution of all enhancements and roll out of these tools in partnership with Product, Tech and Vendors. Additionally, I collaborate with the partners to identify and implement new and transformative servicing solutions such as Big Data, NLP, IVA, AI-based chat, and similar technologies.
Sep 2007 - Present
Customer Care Project Manager
Responsible for Customer Care Bank-wide projects including Website redesign, Statement redesign and Business Process Management enhancementsResponsable for large call center outsourcing project managing new process for end to end processing and account management Managed to completion operations scanning solution and additional information requirements in the customer interfacing email solution projects both reducing customer contact ratesBarclaycard US
Nov 2006 - Sep 2007
Technology Delivery Manager
My team was responsible for Consumer Finance and Business Card Collection production and Executive reporting Responsible for Project and Documentation Tracking database used to ensure compliance with internal auditors for all required documentation and data validations. For Data Solutions and Automation departmentManaged the completion of data migration and data integrity testing for Oracle 9i to Oracle 10g project with 0 data error instances Managed Prospect Database consolidation efforts due to company acquisition\merger
Dec 2005 - Nov 2006
Sr Project Manager
Responsible for Project and Documentation Tracking database used to ensure compliance with internal auditors for all required documentation and data validations. For Data Solutions and Automation department Managed the completion of data migration and data integrity testing for Oracle 9i to Oracle 10g project with 0 data error instances Managed Prospect Database consolidation efforts due to company acquisition\merger
1999 - 2006
~7 yrs
Project Manager \ Metadata Release Manager
Managed a team that implemented the Strategic Marketing Initiative within the $12.7 million budget and ahead of critical date insuring the success of the Migration of the Strategic Systems Extension (SSE) project Managed a team of 6 responsible for Database Marketing, Strategic Systems Implementations, Error Reporting, Technical Implementation and Technical Documentation for the Production Operations In-Sourcing project. Exceeding all project milestones and ensuring compliance with European Union Data Compliance requirements where meet for all marketing insertion initiatives
2003 - 2005
~2 yrs
Director Of Retail Operations
Sr Computers
Responsible for strategic direction, advertising budget, staffing, retail sales and in-store repair services of a multiple location computer company
1996 - 1999
~3 yrs
Team & coworkers
Colleagues at Citi
Other employees you can reach at citibank.com. View company contacts for 10 employees →
CC
Carrie Cristiano
Colleague at CitiAlpharetta, Georgia, United States
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MP
Mohnish Patel
Colleague at CitiNew York, United States
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BP
Bianca Peynado
Colleague at CitiTampa, Florida, United States
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EE
Emily Ericksen
Colleague at CitiNew York City Metropolitan Area, United States
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AD
Aditya Dubal
Colleague at CitiFort Worth, Texas, United States
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CE
Carlo Echeverri
Colleague at CitiNew York City Metropolitan Area, United States
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AP
Aditya Pitani
Colleague at CitiTampa, Florida, United States
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LC
Lucy Cantwell
Colleague at CitiNew York, United States
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SO
Steven Ohannan, Cfa, Mba
Colleague at CitiMexico City Metropolitan Area, Mexico
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AR
Anitha Rani S.
Colleague at CitiDallas-Fort Worth Metroplex, United States
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Carrie Cristiano
Colleague at CitiAlpharetta, Georgia, United States
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MP
Mohnish Patel
Colleague at CitiNew York, United States
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BP
Bianca Peynado
Colleague at CitiTampa, Florida, United States
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EE
Emily Ericksen
Colleague at CitiNew York City Metropolitan Area, United States
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AD
Aditya Dubal
Colleague at CitiFort Worth, Texas, United States
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CE
Carlo Echeverri
Colleague at CitiNew York City Metropolitan Area, United States
View →
AP
Aditya Pitani
Colleague at CitiTampa, Florida, United States
View →
LC
Lucy Cantwell
Colleague at CitiNew York, United States
View →
SO
Steven Ohannan, Cfa, Mba
Colleague at CitiMexico City Metropolitan Area, Mexico
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AR
Anitha Rani S.
Colleague at CitiDallas-Fort Worth Metroplex, United States
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4 education records
Eric Mcdowell education
Business Management - It
University Of Phoenix
Human Resource Management
Wilmington University
Applied Sciences - Aerospace
(Ccaf) Community College Of The Air Force
Education record
Potomac High School
FAQ
Frequently asked questions about Eric Mcdowell
Quick answers generated from the profile data available on this page.
What company does Eric Mcdowell work for?
Eric Mcdowell works for Citi.
What is Eric Mcdowell's role at Citi?
Eric Mcdowell is listed as Global Transformation and Infrastructure Head, TTS Service at Citi.
What is Eric Mcdowell's email address?
AeroLeads has found 1 work email signal at @citigroup.com for Eric Mcdowell at Citi.
What is Eric Mcdowell's phone number?
AeroLeads has found 3 phone signal(s) with area code 302, 866, 800 for Eric Mcdowell at Citi.
Where is Eric Mcdowell based?
Eric Mcdowell is based in New Castle, Delaware, United States while working with Citi.
What companies has Eric Mcdowell worked for?
Eric Mcdowell has worked for Citi, Barclays, Bank Of America, and Sr Computers.
Who are Eric Mcdowell's colleagues at Citi?
Eric Mcdowell's colleagues at Citi include Carrie Cristiano, Mohnish Patel, Bianca Peynado, Emily Ericksen, and Aditya Dubal.
How can I contact Eric Mcdowell?
You can use AeroLeads to view verified contact signals for Eric Mcdowell at Citi, including work email, phone, and LinkedIn data when available.
What schools did Eric Mcdowell attend?
Eric Mcdowell holds Business Management - It from University Of Phoenix.
What skills is Eric Mcdowell known for?
Eric Mcdowell is listed with skills including Project Management, Team Management, Management, Analytics, Outsourcing, Process Improvement, Customer Satisfaction, and Account Management.
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