Eric Mistry Email & Phone Number

Duluth, MN, US

(Contentsquare acquired Heap)-Oversee the setup and integration of critical infrastructure for deploying scaled customer success campaigns, ensuring seamless execution, data connectivity, and measurement - Responsible for building automations, dashboards and advanced functionalities for customer value projects and adoption projects - Manage the operations.

- Lead Customer Education and Engagement team on all topics Ops and automation-related.- Developed 30+ automations and processes, saving 20 hours per week of instructor time and 15 hours of manager and VP time. - Research and implement cutting edge automation and artificial intelligence software.- Administer, upgrade, and automate LMS (Skilljar), including.

- Co-led total redesign of Heap University in conjunction with Help Center & Community upgrade.- Upgraded instructor scheduling process from highly manual to nearly automated.- Reviewed and enhanced over 20 courses in collaboration with subject matter experts.- Implemented new customer education strategies and course design process.

Duluth, Minnesota Area

-Proposed, architected, and co-led complete overhaul of College-wide intranet, saving thousands of dollars annually and creatively adapting existing learning management system (LMS).-Performed administrator duties for Brightspace and Blackboard learning management systems.-Co-led cross-functional Strategic Innovation Thought Leadership Committee-Created.

Greater Minneapolis-St. Paul Area

-Led workshops and 1-on-1 sessions with faculty to teach about educational technology available-Designed, built, and implemented “Lightboard” to help improve flipped classroom experience-Presented Lightboard Design talk at Gusday 2016 and Minnesota eLearning Summit 2016-Created new visual identity for all divisions of Carleton Information Technology.

-Created & Developed New Business-Built Functioning Website-Established Client Base-Consistently Maintained 5+ Clients

Madison Area, Wisconsin

-Simultaneously performed broad level and technical analysis of development on Epic's MyChart Application-Ensured a consistent user experience between web and mobile applications (iOS and Android)-Managed application wide integration and use of routine case testing for application-Provided a bridge between technical roles and non-technical customers to.

Des Moines, Iowa Area

-Coached team of 40+ young swimmers five days per week-Unbeaten in regular season-Winners of Country Club League Championship Meet-Promoted a love of swimming and enjoyment of exercise

-Taught Private Swim Lessons-Targeted Stroke Training for Advanced Swimmers-Consistently Filled Lessons to Capacity-Taught Over 80 Children Per Summer

Grinnell, IA

-Responsible for creating media campaigns to spread awareness about wellness.-Created logo designs, handouts, presentations, and social media pieces.-Organized and hosted large scale events for 350+ people.-Provided research of various technologies and software to promote wellness.

-Responsible for providing wellness-oriented programming for over 250 students-Created weekly newsletter featuring wellness-oriented content-Liaison between students, Wellness Department, and college's administration.

Grinnell College

-Designed advertising for events across many forms of social media-Managed and provided content for Wellness Department Facebook page (More than doubled the amount of subscribers.)-Identified and tested various technologies to further the wellness of the campus.

-Designed Posters For Student Oriented Events-Worked Closely With Various Offices of Grinnell College to Represent Events-Created Campaigns For Multi-week Events

-Provided Authority & Support to 25+ Students In My Residence-Trained In Crisis Management & Conflict Resolution-Trained In Basic First Aid-Developed Events To Build Floor Unity

-Established First Impression For Prospective Students & Families-Provided Student Connection To Prospective Students-Gave Over 50 Tours per Semester.

-Revamped Payroll System For Increased Transparency & Efficiency -Redesigned Advertising Sections and Pay Model For Newspaper-Reestablished Advertising Client Base- Increased Advertising Revenue By 3500%

-Food & Dining Columnist (Bi-weekly)-Various News Reporting-Interviewed High-Ranking Speakers & Faculty-Photographer For Various Events

-Built Company Website-Designed Weekly Advertising Campaigns-Integrated Social Media & Traditional Advertising-Designed All Print Advertisements-Developed Facebook Page with over 1500 Likes.

Bachelor'S Degree, History, With A Concentration In Technology Studies

Master Of Business Administration - Mba, Mba

Master'S Degree, Educational Technology Leadership