Eric Langer Email & Phone Number

Palatine, Il, Us

Niles, Illinois, United States

Wheeling, Il

• Successfully led the rapid recovery of department resources from a major cyberattack, restoring all systems and building an entirely new network over a single weekend, earning recognition from the CEO for efficiently managing a crisis impacting 800 employees.• Orchestrated a seamless migration from legacy systems for major tobacco brands, establishing a secondary order portal for a dozen brands and achieving flawless activation during a pivotal weekend transition, resulting in additional business and outperforming two competitor companies.• Entrusted as the go-to leader for critical projects with an average team of 6 professionals, consistently delivering on-time results with notable clients including United Airlines and Altria.• Developed and implemented a comprehensive training program, incorporating the first-ever training manual and PowerPoint for onboarding, which expedited the training process and improved team capabilities for the entire technical staff.• Acted as a co-lead for ISO 9001 certification pursuits and safety committee for building, showcasing dedication to maintaining high standards and ensuring organizational excellence despite shifts in leadership.• Achieved 0% turnover during the 5-year period leading up to 2023 as team lead while other teams within the department had rates as high as 25%.

Greater Chicago Area

• Created and led a team of 3 to establish and operate a successful network of mobile ATMs across the Chicagoland region.• Managed comprehensive business operations, encompassing sales, finance, IT, logistics, and human resources, ensuring seamless functionality and growth.• Secured a decade-long exclusive partnership as the sole ATM service provider for Windy City Amusements, showcasing trust and reliability in services offered.

Carol Stream, Il

• Managed a budget of $2.5M ($1.5M operational and $1M for programming) to oversee IT and programming endeavors in a direct mail provider firm, directly reporting to the company owners.• Served in a leadership role during a critical growth period, expanding operations 3X from 110K to 366K sq ft.• Spearheaded the initiative to optimize aged equipment, ensuring business continuity and minimizing operational downtime.• Designed and implemented a comprehensive automation system tailored to the company's unique requirements; developed a robust database system with an SQL backend and Visual Basic frontend, enhancing business processes and efficiency.• Expertly navigated the company through fiscal challenges (2008-2013), implementing strategies to position as a world-class entity even while facing operational constraints.• Provided leadership to a team of 15 professionals, comprising 12 programmers and 3 network administrators, driving team performance, conducting performance reviews, and fostering an environment of continuous learning.

Bs, Management - Entrepreneurship

Education record

Activities and Societies: SAVE club, Swimming, Water Polo