Eric Pound Email & Phone Number

Cornelius, Nc, Us

Charlotte, North Carolina, Us

Charlotte, Nc, Us

- Developed and implemented a company-first automated alerting system integrating Dynatrace and Redgate SQL Monitor with Azure DevOps SaaS Platforms, which generated tickets for Monitoring/Observability events, enabling preemptive issue resolution and trend analysis across departments. This allows for quick findings of results via service backtracking, creation of dashboards, etc - Author and optimize SQL stored procedures, UDFs, and scripts to perform complex database operations, including additions to ETL/ELT processes for PowerBI and other internal workflows.- Design and develop custom workflows in C#/Angular/Blazor, Python, PowerShell for healthcare data processing and troubleshooting, ETL augmentation, or other implementations as needed - Debug both SQL procedures and applications primarily written in .NET/C#/VB/Angular/SQL, submitting bugs and developing interim workarounds until addressed in subsequent agile sprints.- Utilize Azure-based troubleshooting for web applications, with tools like App Insights to quickly identify and resolve common failure points, such as API/IIS App Pool service failures.

Charlotte, Nc, Us

- Collaborated with project managers to understand analytical needs, identifying critical metrics and KPIs, and delivering actionable insights to decision-makers.- Proactively analyzed data to answer key business questions, identifying areas for improvement in efficiency and productivity.- Built scalable SQL scripts to enhance the flexibility of data evaluation processes.

Charlotte, Nc, Us

- Installs, maintains, and troubleshoots hardware, software, networks, and peripherals.- Worked with Cybersecurity team on incident response actions, including intrusion detection remediation as well asphysical location of assets.- Performed lifecycle security and management on computing assets from various vendors, including assetmanagement states and working with our secure disposal vendors for asset removal via ServiceNow.- Worked with engineering and security teams on various projects that required interdepartmental cooperation including implementation of new operating systems, deployment of new hardware configurations, and maintenance of medical grade hardware including anesthesia devices. - Performed analysis and reporting in ServiceNow for administration and leadership teams to show KPIs and progress on projects and identify trends on topics regarding ticket issues, hardware and software assets, system-wide architectural issues and stat tracking.

Charlotte, Nc, Us

- Worked with Crystal Reports from BI group in Epic Reporting/EMR software to help facilitate accurate reporting at timed intervals- Started and maintained the Lakeside Family Physicians social media presence (full rollout was 12/2019)- Performed charge review for multiple family practice locations as well as the Lakeside Urgent Care locations.- Run various reports in Epic, including volume reports and encounter charge reconciliation reports, and imported them into Microsoft Excel where I then converted the data into pivot tables for further analysis.

Performed commercial advertising photography for clients in the product and architectural spaces, for use in regional and national campaigns. Also performed paid social media advertising campaigns from concept to execution across multiple platforms. This includes everything from copywriting to graphic design, including my pictures and the use of graphic elements subscriptions to use for mockups or other design elements. Making efficient use of client investment, as well as delivering consistent ROI and RoAS and increasing revenue are always paramount in every step of the process.

Cupertino, California, Us

- Worked with engineering and other teams at Apple to supervise and provide technical guidance and coaching for support staff.- Provide technical and root cause analysis for end-user applications on OS X platform (now macOS), as well as Windows. This includes everything from networking (DNS/DHCP issues for example) problems to isolating and resolving other issues from printer malfunctions to registry errors, as well as other Unix-based issues as the core to macOS. - Duties included bug reporting, statistical gathering and reporting, and analysis for both released and unreleased applications core to the macOS platform in RADAR.