Eric Thompson Email & Phone Number

Wakefield, MA, US

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Greater Boston Area

Greater Boston Area

- Increased focus on growth of cloud offerings - Integration of merged company's existing hosted services with Thrive- Developed new service offerings around Backup as a Service and Disaster Recovery as a Service utilizing Zerto and Veeam Cloud Connect- Responsible for the selection process of a Cloud Management Platform to provide visibility of cloud.

Greater Boston Area

- Technical manager of a team of Tier 3 and 4 engineers - Responsible for the day to day operations of infrastructure to operate Thrive’s corporate systems as well as all hosted services provided to clients- Successfully migrated data centers with minimal downtime and impact to internal business operations and clients- Provide consulting and analysis.

Greater Boston Area

- Technical manager of a team of Tier 3 engineers while maintaining a focus on service delivery to clients as well as internal business processes- Tasked with translating business initiatives into actionable steps for myself and team members- Responsible for project management and implementation of the largest and most complex projects within Thrive’s.

Lawrence, MA

- On-site consultant for increasingly complex and intricate clients, designing and implementing technology solutions for client infrastructure redesign, maintenance of servers and client specific applications, networking, environment virtualization and supplemental support of internal client IT resources - Mentor for the engineering team with a primary.

Concord MA

- Provide support for more complex client networks and business requirements- Escalation point for lower level engineers - Increased focus on project implementation for clients covering a wide range of technologies and business functions

Concord Ma

- Provide desktop and server support as the primary engineer responsible for day to day operations of assigned clients - Maintain client backups through daily notifications - Carried off-hours pager reachable by any client for all support requests on a rotating schedule

Chappaqua, N.Y.

Primary responsibilities included preparing lab workstation environment for testing and deployment of Novell Application packages as well as Citrix Metaframe application installation validation.