* lead and help deliver flawlessly executed processes that improve business efficiency and drive results* partner with Operations teams and leadership to identify automation opportunities and drive tangible automation-driven results that simplify the operational environment and drive a customer- first digital agenda* monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity

Reporting to Chief Development and Marketing Officer (CDMO), led development of operations strategy to drive infrastructure changes in support of optimization of global fundraising and communication efforts. Served as division's primary liaison with IT, Finance, and HR and was responsible for ensuring end to end alignment of intent owners and downstream partners in support of the division’s strategic initiatives. * Coordinated budgeting and forecasting processes for division with $20M+ annual expenditure budget and $200M+ annual fundraising revenue budget.* Facilitated bi-monthly budget review meetings to ensure revenue generation trending on track and to identify emerging opportunities for expenditure reallocation to maximize ROI and results. Provided director-level, collaborative recommendations to the CDMO on budget reallocations within fiscal year to capitalize on revenue opportunities.* Led centralization of contract oversight for the division, which enabled identification and resolution of several active risk issues (e.g., improper signoff and internally inconsistent language).* Created a centralized procurement process and provided guidance to the CDMO and Directors on cost efficiencies to be realized from overlaps in vendor services.* Coordinated division's support for organization-wide SalesForce implementation project.

Served as primary operational point of contact for global alliance partners and international fundraising offices. Managed domestic fundraising operations for development of major donor gifts, corporate support, and foundation support, including units for prospect research, proposal development, bequest administration and stewardship strategy. * Led development of a child sponsorship and fundraising management system for launch of three international fundraising offices (Thailand, Mexico, and India) which collectively currently generate $10M annually.* Oversaw day-to-day relationship management, and issue resolution, with 11 international alliance partners who contribute $60M in annual revenue to the organization.* Drove coordinated fulfillment among colleagues in 31 countries for proposals for funding consideration by major and corporate donors, which generate $5M annually.* Co-chaired the global ChildFund Alliance’s membership accreditation review process for 4 years.* Administrator for Blackbaud Enterprise Customer Relationship Management (BBEC) system.

Managed teams of associates on multiple shifts in Letter Operations, PreSort, and Embossing with responsibility for efficient, timely, and accurate processing of outbound mailings.* Actively managed Letter Operations shift to consistently exceed productivity metrics by 40%, through cross-training, right-sizing the staff, and drawing upon external resources during peak periods.* Led development and implementation of a pay-for-performance associate incentive plan, which resulted in significantly improved productivity results in four business units.* Facilitated a process improvement team toward implementation of materials storage efficiencies, which resulted in first-year savings of $46K.* Chaired the Capital One Leadership Grants (COLG) Advisory Board for two years (annual funding of $500K to Richmond-area not-for-profits). Facilitated 10-member board through annual processes of grant consideration and approval, as well as ongoing support for funded non-profits.

Coached managers in a vertical slice of the organization in the pursuit of business objectives. Assessed needs and provided tools, resources and guidance on team performance optimization, performance measurement, manager and associate development, and departmental integration.* Coordinated team-development support for 10 work teams (140+ associates), with efforts centered on improved business integration, decreased turnaround time, improved work quality, and increased associate satisfaction. Every team decreased their turnaround time by a minimum of 10% and significantly improved work quality. One team improved turnaround time by 70%. Substantial cross-training was achieved across business unit lines. * Won Circle of Excellence award (top 5% of performers) for developing highly effective end-user training program for rollout of a new billing code hierarchy system.* Developed and facilitated 8 soft skills training courses.* Created a mentoring PenPals program which paired up 60+ associates for a school year with at-risk youth in three Richmond City middle schools.

Responsibilities included coordination and facilitation of a High Performance Team process for Virginia Item Processing unit. Coached, advised, and supported all levels of staff and management to develop and encourage quality processes, directly supporting 130+ associates. * With continuous process improvement as a goal, facilitated Quality Action Teams and Process Improvement Teams focusing on improved organizational effectiveness, using formalized problem-solving process. Facilitated cross-functional teams of front-line associates through problem definition, data analysis, solution development, and implementation and measurement. * Drove increase in cross-training across the assigned partner groups by 1200%. Led problem solving team to net improvement in final settlement time for Mid-Atlantic processing of 1.45 hours.* Served as active member of NationsBank Volunteer Board for two years. Created and oversaw a Lunch Buddies program, in partnership with Richmond school system, which paired up 24 associates and youths in Richmond elementary schools for weekly mentoring through the school year.