Information Technology Operations Manager
CurrentOversee the daily operations of the IT Operations department to ensure the functionality,availability, and security of IT systems, data, backups, and communications; troubleshootingand remediate issues that arisePartner with the Information Security team to implement and operationalize securitycontrolsDeveloping and managing annual IT budgets and procuring IT equipment and professional services inaccordance with Procurement and Contracting PolicyManaging IT vendors, contracts, and service level agreements and perform vendor riskassessmentsIdentifying and managing operational risksManaging Information Technology projectsCoordinating internal and external resources, timetables, budgets, and reporting toproject stakeholdersDeveloping department policies, processes, and procedures documentation and providing internaltraining to the department and impacted end usersEnsure compliance with department and organizational policies Certify business continuity and disaster recovery efforts of IT SystemsParticipating in internal and external audits; overseeing and coordinating responses to auditrequestsManaging department team members, including performance and training assessments.Assist in the development of IT staffing plan and professional growthAligning IT infrastructure with current and future business requirements and strategic goalsEvaluating and assessing strategic solutions that leverage new and emerging technologies thatdrive process automation and improve organization effectiveness and efficienciesManaging IT department services and preparing management reports of department activities,tasks, and operational metricsMaintain professional and technical knowledge through continued education, online/in-person training and attendance of educational workshops, reviewing professionalpublications, networking, and participation in professional industry groups
