Oversee the daily operations of the IT Operations department to ensure the functionality,availability, and security of IT systems, data, backups, and communications; troubleshootingand remediate issues that arisePartner with the Information Security team to implement and operationalize securitycontrolsDeveloping and managing annual IT budgets and procuring IT equipment and professional services inaccordance with Procurement and Contracting PolicyManaging IT vendors, contracts, and service level agreements and perform vendor riskassessmentsIdentifying and managing operational risksManaging Information Technology projectsCoordinating internal and external resources, timetables, budgets, and reporting toproject stakeholdersDeveloping department policies, processes, and procedures documentation and providing internaltraining to the department and impacted end usersEnsure compliance with department and organizational policies Certify business continuity and disaster recovery efforts of IT SystemsParticipating in internal and external audits; overseeing and coordinating responses to auditrequestsManaging department team members, including performance and training assessments.Assist in the development of IT staffing plan and professional growthAligning IT infrastructure with current and future business requirements and strategic goalsEvaluating and assessing strategic solutions that leverage new and emerging technologies thatdrive process automation and improve organization effectiveness and efficienciesManaging IT department services and preparing management reports of department activities,tasks, and operational metricsMaintain professional and technical knowledge through continued education, online/in-person training and attendance of educational workshops, reviewing professionalpublications, networking, and participation in professional industry groups

Manage assigned IT projects to ensure adherence to the budget, schedule, and scope of the project.Develop maintain and revise proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.Set and track project milestones; manage and account for unforeseen delaysEstablish and implement project communication plans, providing status updates to affected staff and stakeholders.Collect, analyze, and summarize information and trends as needed to prepare project status reports.Handling IT & Admin operationsDesign, Improvement, and upgrade of business processes and operations through systemsPerforming other related duties as assigned.

Generating customer insightsGenerate in-depth insights by understanding customer needs using customer validation, buyer persona creation, customer building, and customer discovery techniques.Market benchmarking: Deploying learning strategies to gain more information about the market, such as market segmentation, market development, market refinement, and competitive intelligence analysis.Project planning Outlining the complete go-to-market strategy and project plan. Hire the right team members to work on specific launch responsibilities.Ensuring cross-functional collaborationSteer cross-functional teams across sales, service, product, software development, content, marketing, legal, operations, and finance. Evaluate ideas, motivate teams to meet deadlines, and ensure all-around alignment in the go-to-market process.Tracking launch progress:Define and set up measurement milestones, metrics, and key performance indicators (KPIs) for launch initiatives and activities.Lead, align, inspire, and steward the Distributors along New Route to Market strategies that ultimately lead to system-wide growth.Develop the Regional RTM Plan both in short term and long termManaging Interactions with Distributors and their Leadership Team in RTM Capability & Infrastructure.Ensure alignment with the Distributors on integrated RTM model, implementation and executionDevelop consistent policies and processes Develop distributor logistics capability in terms of infrastructure, processes and systemsTo lead the implementation & transfer of best practices in RTM across Regions.Develop a strategy to bring efficient RPM usage at Distributor level and facilitate RPM credit payment. Develop a Joint Annual Business Plan together with Distributor and evaluate it QuarterlyDevelop Distributor’s Data Exchange (DDE) Capability and Distributor Management (DM)systemManaging the signing of the Contract AgreementPerform other activities as assigned by the commercial director

Managing and leading national RTM (Route To Market) strategiesEnsuring the sales and distribution model is in line with company strategiesExecuting and evaluating RTM performance distributor infrastructureRTM strategy optimization of Urban and Rural markets Developing Annual Business Plan for RTM implementation in conjunction with the commercial team and regional sales managersHandling e-commerce projects - B2B, B2C ( www.dialacoke.com ) Asset budgeting, purchase & management - Cold drink type of equipments (Coolers, Ice chests, Ice boxes)Retail execution and performance evaluation of the sales and marketing teamImplementing and adaptation of " Optimized RTM strategy " including Execution Management Surveys, Reports, Routines, RTM Models, RTM Toolkits, RTM Dashboards, Distribution Development, and Management DashboardGenerate and define RTM metrics dashboard and monitor distributors' dashboard performanceBuild RTM capabilities and process implementationConducting financial analysis of Return on Investment of the RTM process with key stakeholders, the control system in place to get region compliance on distributor and wholesaler management.Sales system integrations, improvements, and upgrades

Coordinating with other managers to ensure that all projects are completed on time and within budgetDeveloping strategies to increase sales within existing markets and identifying new markets for growthIdentifying opportunities for improvement within the company’s sales processes or proceduresTraining new employees about company policies and procedures for selling products or servicesManaging a team of sales representatives and other employees who are responsible for generating sales leadsReviewing reports about sales performance to identify trends in customer preferences or problems with existing products or servicesDetermining whether new products or services will be successful based on market research and customer feedback

Roles and ResponsibilitiesPerform regular backup operations and implement appropriate processes for dataprotection, disaster recovery, and failover procedures.Develop, implement and monitor a strategic, comprehensive enterprise informationsecurity and IT risk management program.Responsible for maintenance, configuration, and reliable operation of computer systems,network servers and virtualization.Evaluate the effectiveness of existing security measures, such as firewalls, passwordpolicies and intrusion detection systems.Conduct research on network products, services, protocols, and standards to remainabreast of developments in the networking industry.Responsible for capacity, storage planning, and database performance.Designing computer security architecture and developing detailed cyber security designs.Perform daily system monitoring, verifying the integrity and availability of all hardware,server resources, systems, and key processes, reviewing system and application logs, andverifying completion of scheduled jobs such as backups.Deploy Operating System patches and upgrades on a regular basis, and upgradeadministrative tools and utilities within the systems and Configure/add new services asnecessary to ensure effective service to end-users.Maintain operational configuration or other procedures and document them as per thecommission standards for future reference.Configure, enforce and maintain both logical and physical controls are adhered to as perthe Commission ICT and information security policy.Develop technical solutions and new security tools to help mitigate security vulnerabilitiesand automate repeatable tasks in the data center.Provide feedback to enhance business processes and initiate process improvement toachieve operational excellence.

Quickly resolve any system failures and troubleshoots issues.Upgrade and manage hardware and software.Research upcoming products, service protocols, and standards in support of systems software procurement and development efforts.Install and configure local area networks (LANs), wide area networks (WANs), and network segments and servers, such as file servers, VPN gateways, and intrusion detection systems.Ensure an uninterrupted internet connection and manages mail servers for sending and receiving emails and file servers for saving and managing data.Oversee system performance and report generation.Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.Lead process improvements and modifications.Secure system integrity from any breaches or viruses and play an essential role in risk-mitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management.Ensure high-level security and efficiency resulting in 100% output.Develop and execute backup and recovery plans.