Vice President Renewals And Customer Success
CurrentManaging entire renewals portfolio and leading the Customer Success team. Managing a wide range of products including SAAS, perpetual software and appliances.
Jul 2024 - Present
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Eric Nedzi Email & Phone Number
Global leader of customer retention and renewals.
at
Riverbed Technology
1 work email found
@pagerduty.com
4 phones found area 415 and 650
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Global leader of customer retention and renewals.
Location
San Francisco, California, United States
Company size
Who is Eric Nedzi? Overview
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Quick answer
Eric Nedzi is listed as Global leader of customer retention and renewals. at Riverbed Technology, a company with 1 employees, based in San Francisco, California, United States. AeroLeads shows a work email signal at pagerduty.com, phone signal with area code 415, 650, and a matched LinkedIn profile for Eric Nedzi.
Eric Nedzi previously worked as Vice President Renewals and Customer Success at Riverbed Technology and Senior Director Global Renewals at Pagerduty. Eric Nedzi holds Bgs from University Of Michigan.
Company email context
Email format at Riverbed Technology
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{first_initial}{last}@pagerduty.com
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AeroLeads found 1 current-domain work email signal for Eric Nedzi. Compare company email patterns before reaching out.
Profile bio
About Eric Nedzi
Results oriented senior leader in SaaS account management, customer success, renewals, expansion and consulting. Defined and implemented SaaS customer success and account management programs that have increased customer retention and revenue from the customer base. Established cross function approach driving success in all phases of customer life cycle from onboarding to adoption, and expansion. Hands on sales executive that drives increased revenue from existing customers through upselling and cross-selling. Leader in using data to profile customers to target upsells and identify risk. Multiple Sales Club Award Winner who consistently exceeds plan by engaging with customer leadership and showing the value of the SaaS offerings. Led consulting engagements and programs that drive value through quick implementation and ongoing engagements.
Listed skills include Saas, Cloud Computing, Salesforce.Com, Business Intelligence, and 19 others.
Current workplace
Eric Nedzi's current company
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Riverbed Technology
11 roles
Eric Nedzi work experience
A career timeline built from the work history available for this profile.
Senior Director Global Renewals
Managing the global portfolio of renewals of all PagerDuty customers. Responsible for driving customer success, addressing risk, forecasting and generating additional revenue.
Oct 2020 - Jul 2024
Vp, Subscription Management
Leader of Global Subscription management team responsible for renewing all customers. Managing teams in North America, Europe, and Asia focused on maximizing renewal rates and upsells/cross-sells. Designed and implement renewal processes including forecasting.
Apr 2019 - Oct 2020
Senior Director, Subscription Management
Head of Global Subscription management responsible for renewing all customers. Managing teams in North America, Europe, and Asia focused on maximizing renewal rates and upsells/cross-sells.
Aug 2017 - Mar 2019
Vice President Global Retention And Customer Success
Head of Corporate and Global strategic business unit managing entire post sales relationship including customer success, renewals and upsell. Leading Global Customer Success and retention driving adoption and increased retention for our largest customers. Designed and implemented full customer lifecycle, renewal, upsell and red account engagement programs.
Nov 2015 - Aug 2017
Senior Director Global Renewals
Lead customer success, retention and existing customer growth for BrightEdge Corporate customers. Managing renewals for all customers globally.
Dec 2013 - Nov 2015
Director, Smb Renewals
- Led design and implementation of new global SMB renewals program. Implemented high volume program to identify and drive success with low adoption customers.
- Implemented and managed renewals team that covered $10K - $50K segment that lifted renewal rates 3.8% in three months.
- Implemented and managed outsourcing program with ServiceSource to manage under $10K renewals that increased renewal rates 2.5%.
Oct 2010 - Nov 2013
Director Cfl Business Intelligence
- Delivered business intelligence needs for the Customers for Life(CFL) organization. Responsible CFL Business Objects universe and other BI solutions.
- Defined KPIs and operations deck for strategic services, customer success, renewals, training and support teams.
- Implemented total attrition and recurring revenue report that categorizes all the changes to recurring revenues.
- Defined and implemented process for determining annual value of customer and tiering structure that is used to determine post sale support.
May 2009 - Oct 2010
Senior Manager Professional Services
Scoped, sold and managed consulting projects. Developed packaged services for Quickstart implementations and data migrations. Managed program to outsource consulting work for additional capacity and margin.
Feb 2006 - Apr 2009
Managing Principal Professional Services
Managed the delivery of consulting projects to implement and integrate salesforce.com.
Jan 2003 - Feb 2006
Project Manager
Sold, staffed and managed the delivery of services to implement and integrate Vignette solutions. Activities included joint selling with software sales team, responding to RFP’s, executing contracts, scoping, writing statements of work and leading projects.
Jan 2000 - Dec 2003
Team & coworkers
Colleagues at Riverbed Technology
Other employees you can reach at riverbed.com. View company contacts for 1 employees →
JA
Joe Arroyo
Colleague at Riverbed TechnologySan Francisco, California, United States, United States
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GG
Guy Guterman
Colleague at Riverbed TechnologyIsrael, Israel
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RB
Rasool Bero
Colleague at Riverbed TechnologyIran, Iran, Islamic Republic Of
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TR
Tyler Robins
Colleague at Riverbed TechnologyGreater Hartford, United States, United States
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BJ
Bill Johnston
Colleague at Riverbed TechnologySan Francisco, California, United States, United States
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PR
Patricia Ribeiro
Colleague at Riverbed TechnologyBarbacena, Minas Gerais, Brazil, Brazil
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EH
Eslam Hagag
Colleague at Riverbed TechnologySaudi Arabia, Saudi Arabia
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DJ
Dell Johnson
Colleague at Riverbed TechnologyGreater Philadelphia, United States
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CP
Cătălin-Costel Pamfil
Colleague at Riverbed TechnologyCluj-Napoca, Cluj, Romania, Romania
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CI
Cristina Iacob
Colleague at Riverbed TechnologyCluj-Napoca, Cluj, Romania, Romania
View →
Joe Arroyo
Colleague at Riverbed TechnologySan Francisco, California, United States, United States
View →
GG
Guy Guterman
Colleague at Riverbed TechnologyIsrael, Israel
View →
RB
Rasool Bero
Colleague at Riverbed TechnologyIran, Iran, Islamic Republic Of
View →
TR
Tyler Robins
Colleague at Riverbed TechnologyGreater Hartford, United States, United States
View →
BJ
Bill Johnston
Colleague at Riverbed TechnologySan Francisco, California, United States, United States
View →
PR
Patricia Ribeiro
Colleague at Riverbed TechnologyBarbacena, Minas Gerais, Brazil, Brazil
View →
EH
Eslam Hagag
Colleague at Riverbed TechnologySaudi Arabia, Saudi Arabia
View →
DJ
Dell Johnson
Colleague at Riverbed TechnologyGreater Philadelphia, United States
View →
CP
Cătălin-Costel Pamfil
Colleague at Riverbed TechnologyCluj-Napoca, Cluj, Romania, Romania
View →
CI
Cristina Iacob
Colleague at Riverbed TechnologyCluj-Napoca, Cluj, Romania, Romania
View →
2 education records
Eric Nedzi education
Bgs
University Of Michigan
Mba
Unc Kenan-Flagler Business School
FAQ
Frequently asked questions about Eric Nedzi
Quick answers generated from the profile data available on this page.
What company does Eric Nedzi work for?
Eric Nedzi works for Riverbed Technology.
What is Eric Nedzi's role at Riverbed Technology?
Eric Nedzi is listed as Global leader of customer retention and renewals. at Riverbed Technology.
What is Eric Nedzi's email address?
AeroLeads has found 1 work email signal at @pagerduty.com for Eric Nedzi at Riverbed Technology.
What is Eric Nedzi's phone number?
AeroLeads has found 4 phone signal(s) with area code 415, 650 for Eric Nedzi at Riverbed Technology.
Where is Eric Nedzi based?
Eric Nedzi is based in San Francisco, California, United States while working with Riverbed Technology.
What companies has Eric Nedzi worked for?
Eric Nedzi has worked for Riverbed Technology, Pagerduty, Talend, Brightedge, and Salesforce.Com.
Who are Eric Nedzi's colleagues at Riverbed Technology?
Eric Nedzi's colleagues at Riverbed Technology include Joe Arroyo, Guy Guterman, Rasool Bero, Tyler Robins, and Bill Johnston.
How can I contact Eric Nedzi?
You can use AeroLeads to view verified contact signals for Eric Nedzi at Riverbed Technology, including work email, phone, and LinkedIn data when available.
What schools did Eric Nedzi attend?
Eric Nedzi holds Bgs from University Of Michigan.
What skills is Eric Nedzi known for?
Eric Nedzi is listed with skills including Saas, Cloud Computing, Salesforce.Com, Business Intelligence, Enterprise Software, Analytics, Management, and Start Ups.
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