• Created, programmed, terminated & modified building access badges.• Central point of contact for monthly underground storage tank reporting & issues.• Maintained front desk operations, providing in-person & telephone customer service. • Company representative remaining on-site for the team decommissioning the existing 2 buildings after a new facility was built & all associates relocated to the new headquarters facility.• Conducted an inventory, counted & cataloged 8 floors of furniture, fixtures & equipment left behind for disposition & reallocation to other company locations or for sale off. Developed a spreadsheet record for senior management to utilize when working with the different vendors. Took accurate measurements of tables, TVs, chairs, stools, desks, whiteboards, coat racks, etc.• Studied hazardous materials management coursework & applications. Completed OSHA 40 hour HAZWOPER Train the Trainer certification course, discussing items such as records, explosives & inventories.• Compiled data & documented a hazard vulnerability analysis (HVA) report for operations.• Responsible for new contractor network access and termination of access.

• Utilized a wide range of electronic resources and intelligence databases to research and identify wanted people, stolen vehicles, theft of articles & firearms and run criminal histories and background investigations, noting any discrepancies for further investigation by hiring investigators.• Extracted critical information from callers through expert communication skills to provide required information to the relevant authorities.• Organized multi-agency efforts between Airport Operations, Criminal Investigations, and other external State & Federal agencies to assist with warrant confirmations, tracking stolen vehicles, and other criminal justice matters.• Coordinated emergency responses with other Airport Board members, making requests for specialized police/fire units, secondary ambulances.• Received and evaluated incoming requests and calls for police, fire, and medical assistance as well as requested support from the FAA control towers for aircraft emergencies.• Served as a Certified Emergency Medical Dispatcher, evaluating, extracting information and prioritizing emergency medical calls based on nationally recognized Emergency Medical Dispatch protocol & regulations.• Operated in-house CCTV surveillance systems, documenting and reporting on observed suspicious activities, preparing and maintaining logs and files, and ensuring compliance with local, state, and federal requirements.• Updated & maintained daily departmental reference materials utilized at dispatch consoles.• Examined records & validated previous computer reports for theft of articles, vehicles, firearms and wanted persons by analyzing records & confirming information is complete & accurate, resolving any discrepancies. Applied any necessary modifications or cancellations. Attention to detail was essential.• Supported diverse divisions like fire operations, criminal investigations & background investigators with data & research utilizing public safety databases & internet.

• Processed emergency & routine telephone and radio requests for fire incidents.• Received CAD to CAD computer requests for Medical incidents.• Dispatched the appropriate response to the right locations to meet the needs of the situation.• Synchronized responses with City and County Emergency Services and non-emergency organizations.• Utilized two way radio system & multi-line telephone to communicate with fire resources & the public.• Coordinated balanced fire protection coverage throughout the city.• Maintained records in each incident, conditions of streets, hydrants, fire alarm systems and activities of public and private agencies that impact response.• Founding member of the Field Communications Unit. Utilized: upon deployment of USAR NC Task Force 3 (serves as a communications specialist), Regional Response Team & Hazardous-Materials responses, 3rd Alarm fires or greater within the city, any mutual aid response out of county, Alert 3 (Aircraft Crash) responses, upon the request of the Incident Commander, upon the request of Emergency Management. Partnered with Command, Section and Branch Chiefs with any special assignments or requests. Verified inventories of equipment utilized against resource checklists.• Deployed to assist Forestry Service with a large wildfire at the NC coast as communications relief.• Participated in overnight training exercises, simulating deployment activities.• Provide on scene communications and provided all hazard interoperable communications for personnel in the event of a multi-agency, multi-jurisdictional incident.• Prepared after action reports.

• Provided help desk support for hospitals, medical facilities and operations. • Served as a single point of contact for hardware, software, maintenance and clinical engineering issues.

• Supported Windows XP, Novell, Lotus Notes, mainframe, internet and intranet-based applications, packagedand proprietary applications, remote access, desktop and laptop PCs, printers, scanners and faxes.• Supported all Belk department stores and regional offices. Areas supported included bridal gift registry system, point-of-sale registers, mainframe printing of daily sales and merchandising reports, RF scanners, servers and access points.

• Provided application helpdesk support for all software systems utilized.• Performed data security functions, ordered hardware and software, relocated PCs to multiple buildings and floors and configured for correct system connectivity, conducted group training seminars, provided 1-on-1 assistance to clients over the phone or at their desks, researched incident and change control items, performed QA, UAT and system testing for new releases.

• Tracked and maintained multi-million dollar capital budget spreadsheets. Maintained several hundred construction job files for active real estate projects, both large and small. Communicated on a daily basis with Corporate Real Estate Asset Managers to keep them informed on their project budgets & any issues that needed attention. Processed & paid job related invoices electronically. • Applied correct capitalization and expense policies and procedures. Processed invoices through Accounts Payable to begin depreciation. Maintained the construction in process (CIP) account.• Balanced the CIP account down to the penny each month. Funded facility partners on a weekly basis