Supports Retail, Care, and Commissions.Specializing in the AGILE and SAFe process.Skills using Agile Central, Rally, Jira Software.Proactively manages relationships between the IT organization and the business unit(s). Assists business unit with identifying and prioritizing mission critical systems and applications needs. Translates the business unit needs into requirements. Accommodates existing service improvement plans/programs. Represents IT capabilities, limitations and innovation to the business units. Delivers consulting project activities, ranging from client identification through medium to long-term engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Project management activities include interaction with client managers and cost/schedule monitoring.

Epic Owner/Business Consultant:Specializing in the AGILE process.Skills using Agile Central Software.Proactively manages relationships between the IT organization and the business unit(s). Assists business unit with identifying and prioritizing mission critical systems and applications needs. Translates the business unit needs into requirements. Accommodates existing service improvement plans/programs. Represents IT capabilities, limitations and innovation to the business units. Delivers consulting project activities, ranging from client identification through medium to long-term engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Project management activities include interaction with client managers and cost/schedule monitoring.

Business Consultant:Proactively manages relationships between the IT organization and the business unit(s). Assists business unit with identifying and prioritizing mission critical systems and applications needs. Translates the business unit needs into requirements. Accommodates existing service improvement plans/programs. Represents IT capabilities, limitations and innovation to the business units. Delivers consulting project activities, ranging from client identification through medium to long-term engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Project management activities include interaction with client managers and cost/schedule monitoring.

Performance Engineering Responsible for:- All technical aspects, execution, and planning activities within an individual domain – Middleware and Retail Sales applications- Provide input in the creation of application/systems requirements- The launch success of all applications within the domain- Strong working relationships with applications’ development, production support, and business units- Assigning tasks to engineers working within the domain- Lead a 4+ person team- Test planning within the domain and all domain specific documentation- Planning of all upcoming projects that impact the domain- LOE and forecasting projects/resources within the domain- Representing Load and Performance Engineering as a project single point of contact- Assigned special programs (eg. process, budget, forecast, test data, capacity planning)- All scripting, tuning, and test execution activities- Detailed environment knowledge within the domain with general environment knowledge across all domains- Capacity planning of a domain- Account Management with our IBM and TCS partners- Strong knowledge around Middleware and Retail Sales Applications.

Deployment Manager – Analyze and Develop implementation plans, Create Maintenance Prioritization Report for upper management, Prioritize & assign corrections to a release, Manage Change Request process, Delegate & manage the work, Supervise the corrective action, Implemented new process to merge Wire Line and Wireless best practices. Use of UML in business process analysis. CAC (Change Area Coordinator – Proxy for Director ITS) – Represent constituents’ changes throughout the Change process, Actively participate in Corporate Change Request meetings, Review Change records for accuracy/completeness, Seek information & resolution to issues, Escalate issues for resolution, Ensure Post Implementation Panel has been completed, Point of contact for Change Administrators, Review daily change report for impact to EAI. Use of UML in business process analysis. PAC (Problem Area Coordinator – Proxy for Director ITS) – Actively participate in Analysis Session, Define Problem Statements, Identify Prevention Goal for each defined problem, Coordinate Action Team in root cause investigation, Provide status updates to the Problem Manager, Develop ICA Action Plan and target dates, Manage ICA Action items to completion by established target dates.

Analyst/Programmer – Operations (March 2001 – June 2004) Support, Design, and Implement Strategic software for our Millennium organization – Analyze, design, code enhancements and correct software defects. Manage the delivery process of corrections to the clients via service packages.  Performed remote troubleshooting – dial on to client sites to evaluate reported issues; specialty in Dr. Watson errors. Interacted with clients on testing and resolution. Mentored new hires to team (process, activities, project management, authored training documents)  Designed efficient packaging processes. Authored internal papers on code build requirements for easier troubleshooting Test Software – Create and run black box and white box test cases\plans through TestDirector Technical Skills: Visual C++\C++, CCL (Cerner’s SQL), UMLAnalyst/Programmer – Strategic (March 2000 – March 2001) Analyze, design, code and test software enhancements for our Millennium organization. Test Software – Create and run black box and white box test cases\plans through TestDirector Technical Skills: Visual C++\C++, CCL (Cerner’s SQL), UMLAnalyst/Programmer – Y2K SWAT Team (August 1999 – December 1999) Special Project Ensure smooth migration of Y2K safe code to all clients in our Classic Organization Interact with clients Technical Skills: COBOL, CCL (Cerner’s SQL)Analyst/Programmer – Operations (June 1998 – March 2000) Analyze, design, code and test new software enhancements for our Classic organization. Support Strategic software – Identify and resolve software defects.  Troubleshoot locally and remotely on client site.Technical Skills: COBOL, CCL (Cerner’s SQL)