Erico Augusto Morais Email & Phone Number

Belo Horizonte, Minas Gerais, Brasil

Access and Change Management across multiple platforms (Cloud-based Web, On-premise, Mainframe, Client-Server), ensuring the Availability, Integrity, and Confidentiality of user data and access levels.SOX Compliance Auditing: Conducting thorough audits to ensure adherence to Sarbanes-Oxley regulations and corporate governance standards.System Revalidation: Overseeing the revalidation of systems to ensure continued functionality, compliance, and security in line with industry best practices.LGPD Project Implementation: Leading projects to ensure compliance with the General Data Protection Law (LGPD), focusing on data privacy and protection.MySQL: Managing and optimizing MySQL databases to support business applications and ensure high performance.

Nova Lima, Minas Gerais, Brasil

Responsibilities:- Lead incident response and resolution efforts to ensure minimal disruption and quick recovery.- Provide comprehensive application support, log incidents, guide users, and monitor issue resolution.- Install, configure, and maintain file servers to ensure optimal performance and reliability.- Perform software installations, system formatting, and reinstallation to maintain system integrity.- Assemble and perform ongoing maintenance on desktop computers and hardware components.- Configure and troubleshoot network equipment to ensure stable and secure connectivity.- Set up and configure Windows OS, Office Suite, and email accounts (IMAP/POP) for end users.- Deliver on-site technical support to employees, addressing network or hardware-related issues.

Belo Horizonte, Minas Gerais, Brasil

Responsibilities:- Team Leader for Dealer operations, overseeing daily activities and ensuring team performance.- Conduct training sessions to improve skills and performance across team members.- Provide 1:1 feedback to guide individual development and enhance productivity.- Develop and implement warranty procedures to ensure quality and customer satisfaction.- Lead the development of new systems to improve processes and operational efficiency.- Provide training for new employees, ensuring a smooth onboarding experience.- Lead incident response efforts, troubleshooting and resolving issues promptly.

Belo Horizonte, Minas Gerais, Brasil

- Provided support for Windows XP and Windows 7 platforms. - Delivered remote support to resolve user issues efficiently. - Conducted basic network troubleshooting and maintenance. - Opened and managed service requests with internet and telephony providers. - Performed password resets for company systems, ensuring secure access. - Offered basic support for smartphones (Android and iPhone). - Managed SAP (R3/BW) ticket creation and follow-ups.