• Recruited and mobilized a top-performing team of 8,407 volunteers, including 1,200 canvassers and 1,308 phone bankers, achieving a 75% retention rate.• Coordinated 1,523 community events, driving voter engagement with 124,719 door attempts, 21,254 door conversations, 837,412 phone attempts, and 16,900 phone conversations.• Personally conducted 9,908 recruitment calls, knocked on 1,445 doors, and engaged 102 voters directly to boost volunteer and voter turnout. • Expanded digital engagement by creating and growing the KamalaATLVoices TikTok (10K followers) and Instagram (700 followers), resulting in a 10% increase in volunteer sign-ups.• Supervised and coached 22 volunteer captains to implement distributed organizing tactics, enhancing outreach and operational efficiency.• Led daily training sessions and hosted 110 virtual events to develop advocacy and engagement skills among volunteers, resulting in measurable improvements in retention and shift completions.• Built partnerships with local leaders, businesses, and progressive organizations, amplifying voter empowerment efforts and expanding the campaign’s reach.

• Streamlined sales operations through advanced data analysis, achieving a 20% increase inefficiency. Further enhanced workflow processes for heightened effectiveness.• Engaged in the planning and execution of national sales conferences. Supported Sales withschedule coordination aided Marketing in campaign organization, and collaborated withFinance to target data for potential revenue growth.• Served as a pivotal asset to the sales team, offering comprehensive knowledge of productsand data trends. Spearheaded a 15% improvement in addressing customer concerns andstreamlined turnaround time.• Directed CRM system management, guided contract processes and pipeline approvals, andmaintained precise pricing structures, surpassing revenue goals.

• Enhanced customer satisfaction by resolving inquiries, resulting in a notable 15% increase in positive feedback and an 8% rise in Net Promoter Scores.• Spearheaded administrative tasks, including meticulous record-keeping, customer escalations, training, onboarding, and document management.• Managed 100+ daily email contacts, promptly addressed inquiries, and contributed to streamlined workflow, elevating customer satisfaction.• Led cross-functional collaboration to address client issues and discrepancies, resulting in a substantial 30% reduction in escalations.

• Collected guest feedback and effectively managed complaints, implementing solutions toenhance the quality of the fan experience, contributing to high guest satisfaction.• Directed seamless operations for 8-10 associates, assigning tasks, organizing breaks, anddelivering event briefings for impactful and efficient team performance.• Provided guests with comprehensive information regarding the arena's amenities, facilities,and services, adding to the overall fan experience.