Eric Ontiveros Email & Phone Number

United States

Tempe, Arizona, United States

Phoenix, Arizona, United States

-Utilized bilingual skills to effectively communicate rental criteria and leasing processes to prospective and future clients, including Spanish-speaking individuals, leveraging insights from Progress Residential's website and current real estate marketing trends to make optimal recommendations.-Took full ownership of each leasing case, ensuring successful onboarding of clients by overseeing the entire process with dedication and attention to detail.-Proactively trained clients, including Spanish-speaking ones, to understand Progress Residential's leasing processes, serving as a subject matter expert and staying up-to-date by collaborating with retention, onboarding, renovations, and service teams.-Provided prompt and accurate responses to inbound client service inquiries via phone, text, and email, addressing questions about viewing, applying, and moving into Progress Residential homes, achieving a 98% quality assurance metric in the last quarter.-Initiated outbound calls and text messages to ensure clients, including Spanish-speaking ones, received comprehensive information about the leasing process, maintaining a 100% first call resolution standard in the last quarter.-Managed and updated a database daily, overseeing information for over 100 prospective and future clients.-Utilized various systems and resources including CRM, Salesforce, Automated Ticketing system, Microsoft Teams, and Outlook to research required information.- Routed calls, emails, and tickets to appropriate individuals and groups as necessary, effectively communicating information and methods with cross-functional team members, including Customer Onboarding, Renovations, Turns, and Service teams.-Proactively identified root causes of issues and provided recommendations for process improvements to enhance the overall client experience.

• Highly Effective evaluation for over 7 years in attendance, quality assurance, professionalism, teamwork, and product knowledge for the only company in the world solely dedicated to treating infants with cranial orthosis. o Promoted from Level I to Level III.• Worked in unison with a partner to form customized and specific doc bands for pediatric patients with plagiocephaly, scaphocephaly, brachycephaly, cranial orthosis with minimal margin of error. o Product quality standards at 100% for the last 28 quarters• Communicated with an imaging specialist to understand the shape and detail of the doc band for formation. • Maintained, repaired, and troubleshooted imaging equipment, ovens, and racks with accuracy, attention, and cleanliness.o CNC machine, assembly and disassembly techniques with high precision and accuracy.• Prepared oven to thermal forming temperature and operated machinery and equipment with accuracy.