I am responsible for providing a range of IT services. My primary responsibilities include:- Troubleshooting and supporting software applications, as well as various hardware and software configurations, and performing appropriate testing and diagnostics.- Managing user accounts with database management systems such as Microsoft 365 Admin, Okta/MIO, and Google Workspace.- Responding promptly and courteously to telephone calls, emails, and in-person requests for technical support from internal business partners. This includes explaining technical issues to non-technical individuals.- Identifying, researching, and resolving technical problems, and escalating issues to other support teams when necessary for resolution.- Documenting incidents and problems, along with the troubleshooting steps taken and any comments, in a ticket management system.- Working effectively in a fast-paced environment and adapting to frequent changes, while being available to work a flexible schedule.- Ensuring that all incidents and their resolutions are recorded in a ticket management system.

• Developed and managed the company’s website utilizing HTML, CSS, PHP, and JavaScript.• Oversaw the continuous operation of server hosting and payment gateways.• Consistently updated the website with the latest promotional offers and pricing details.

Provide excellent customer service and ensure an ongoing commitment to the customers and their vehicles.• Direct or guide customers to the location of requested items.• Respond to and manage customer inquiries, requests, and concerns promptly, over the phone and in person.• Keep up to date on in-store promotions, in-store deals, auto center specials, and product locations.• Source and order automotive parts for customers through authorized suppliers.• Follow established procedures regarding the ordering and sale of parts to customers and in the ServiceDepartment.• Process returns, warranties, and castings as required.• Evaluate and fill batteries. Test starters and alternators. Operate the battery filling station as per trainingreceived.• Stock shelves and merchandise display areas using modules and planograms as guidelines.• Maintain inventory accuracy and identify/report low stock levels.• Operate a computer and an RF gun and enter all relevant coding in Canadian Tire systems.