Information Technology Support Analyst
Current- Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, Active Directory and VMware.
- Professional experience with Different ticketing system such as Remedy (Smart IT), Sysaid and Service now.
- Working knowledge of user administration, Patch management and bug fixing in client Server Environment
- Experience Installing and Configuring Operating systems, network and local printers and business applications
- Walk customer through problem-solving process, Install, modify, and repair computer hardware and software.
- Knowledge of updating, using and publishing Knowledge based article.