Neel Chaudhari Email & Phone Number

Charlottetown, Prince Edward Island, Canada

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, Active Directory and VMware.• Professional experience with Different ticketing system such as Remedy (Smart IT), Sysaid and Service now.• Working knowledge of user administration, Patch management and bug fixing in client Server Environment• Experience Installing and Configuring Operating systems, network and local printers and business applications• Walk customer through problem-solving process, Install, modify, and repair computer hardware and software.• Knowledge of updating, using and publishing Knowledge based article.• In-depth knowledge of Securing Network, Host, Data and Risk management tool.

Charlottetown, Prince Edward Island, Canada

• Install new products and test them to ensure they are working correctly.• Perform Maintenance and provide customer support.• Diagnose problems and come up with solutions to repair them.• Educating the client on how to use and maintain their device.• Filled out detailed reports and keep records on services that have been performed.