Eric Paradis Email & Phone Number

Boston, Massachusetts, United States

Guide a software configuration/onboarding team with employees across the US and Brazil. Create, measure, and report KPIs to establish best practices and deliver an optimized client experience. Hire and train all new employees within the Product Implementation Team. Initiate growth within the team by creating pathways for employee career advancement. Upkeep team meeting/standup cadence for workload prioritization and key effort preparation. Contribute cross-functionally to other teams and… Show more Guide a software configuration/onboarding team with employees across the US and Brazil. Create, measure, and report KPIs to establish best practices and deliver an optimized client experience. Hire and train all new employees within the Product Implementation Team. Initiate growth within the team by creating pathways for employee career advancement. Upkeep team meeting/standup cadence for workload prioritization and key effort preparation. Contribute cross-functionally to other teams and departments to report on and update metrics, as necessary. Show less

Boston, Massachusetts, United States

Developed workloads for a newly reorganized team. Onboarded and mentored an Implementation Support Team in the Brazil office to optimize processes. Collaborated with Product Management and Engineering Teams to operationalize new product launch activities. Guided and supported the sales process regarding resource allocation and software capabilities. Oversaw software-based onboarding for all large and key client accounts. Assisted with technical insight/support on hardware-based new client… Show more Developed workloads for a newly reorganized team. Onboarded and mentored an Implementation Support Team in the Brazil office to optimize processes. Collaborated with Product Management and Engineering Teams to operationalize new product launch activities. Guided and supported the sales process regarding resource allocation and software capabilities. Oversaw software-based onboarding for all large and key client accounts. Assisted with technical insight/support on hardware-based new client onboarding. Maintained workloads and aided with software development for a Solar Project partnership. Show less

Boston, Massachusetts, United States

Developed workloads for a newly reorganized team. Onboarded and mentored an Implementation Support Team in the Brazil office to optimize processes. Collaborated with Product Management and Engineering Teams to operationalize new product launch activities. Guided and supported the sales process regarding resource allocation and software capabilities. Oversaw software-based onboarding for all large and key client accounts. Assisted with technical insight/support on hardware-based new client… Show more Developed workloads for a newly reorganized team. Onboarded and mentored an Implementation Support Team in the Brazil office to optimize processes. Collaborated with Product Management and Engineering Teams to operationalize new product launch activities. Guided and supported the sales process regarding resource allocation and software capabilities. Oversaw software-based onboarding for all large and key client accounts. Assisted with technical insight/support on hardware-based new client onboarding. Maintained workloads and aided with software development for a Solar Project partnership. Show less

Boston, Massachusetts, United States

Conceptualized initial standards and operational task documentation for newly developed products. Conducted training programs for new employees (domestic and international). Supported the operational launch of a new companywide financial tracking system. Created processes for expedited software delivery to clients. Initiated QA (Quality Assurance) for newly developed software configuration methods.

Boston, Massachusetts, United States

Oversaw onboarding of several dozen customer locations simultaneously. Established an initiative leading to the creation of a Product Implementation Team. Traveled as necessary to solidify a Demand Response footprint in both pilot and emerging markets. Conceptualized and executed a centralized, standardized project delivery process. Managed process exceptions and software configuration errors. Guided a team during a major company-wide responsibility shift to ensure customer support by balancing… Show more Oversaw onboarding of several dozen customer locations simultaneously. Established an initiative leading to the creation of a Product Implementation Team. Traveled as necessary to solidify a Demand Response footprint in both pilot and emerging markets. Conceptualized and executed a centralized, standardized project delivery process. Managed process exceptions and software configuration errors. Guided a team during a major company-wide responsibility shift to ensure customer support by balancing workloads and disseminating expectations. Show less

Boston, Massachusetts, United States

Designed new processes and guidelines, increasing efficiency and reducing FTE hours per year. Participated inter-departmentally to develop best practices for tasks requiring multiple handoffs. Upskilled and coached employees on new systems and hardware. Contributed to the State-sponsored MA DOER (Massachusetts Department of Energy Resources) energy efficiency project. Served as primary contact for multiple key accounts/clients (the company's longest and most important).

Boston, Massachusetts, United States