Perfectly bilingual versatile manager, with solid experience in the information technology (IT) Professional services, gaming and retail (e-commerce) industry. Achieving objectives in complex contexts requiring a high level of performance, and respecting priorities.Ability to mobilize, develop and manage operational teams. Strong sense of HR. Proactive and strategic, action-oriented, with an organized and meticulous mind. Mastery of budget processes and operations management. Forward-thinking (out of the box), flexible and resourceful approach to problem solving.• Delivery of IT professional services• Retail and online commerce• Strong technology knowledge• Management of major projects (transformation) and related teams• Budget planning and management• Development and maintenance of relationships with major clients• Mastery of corporate sales processes• Risk management and compliance (law 25, SOC and PCI)• Development of strategic plans
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Director Studio, ItFrima Sep 2023 - PresentQuebec, Canada
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Vice President, Professional ServicesMdf Commerce May 2021 - Apr 2023Montreal, Quebec, Canada• Manage the operations of the professional services division at Orckestra (employees, delivery, revenues, costs, and profitability). Manage a professional services team of seventy-five people.• Ensure the recovery of major projects and the quality of delivery (achieving of satisfaction objectives with our five main customers).• Plan budgets, produce financial reports and deliver the financial performance of the division (achievement of profitability objectives).• Support clients in their digital transformation and e-commerce projects.• Implement best practices in the Agile delivery model (.Net, Azure and DevOps).• Collaborate in the redesign of professional services processes, resulting in dramatic improvements in terms of efficiency, quality, and productivity.• Ensure day-to-day coaching of staff and conduct performance reviews to constructively address concerns. -
Director Consulting ServicesCgi May 2016 - May 2021Montreal, Canada Area• Act as account manager for major clients in the retail industry (Lowe's Canada, UAP, Groupe Brault et Martineau, Cirque du Soleil, etc.).• Act as a strategic consultant in terms of digital transformation, definition and implementation of the IT strategy and optimization of information technology management.• Be responsible for the delivery of a wide range of technology services, such as infrastructure outsourcing, support and evolution for application services and development or implementation of solutions, all to the great satisfaction of clients.• Define and implement strategic partnerships to improve delivery capacity (e-commerce).• Build successful delivery teams (hire) on the latest technologies.• Manage and achieve multi-million-dollar annual sales targets.• Manage the financial dimension of the business sub-units in terms of profitability and cost control. -
Vice-Président , Technologies Et Digital StratgyTonik Groupimage Aug 2015 - Jan 2016Montréal• Define and implement new technologies and digital strategy.• Manage the IT team (infrastructure, development, projects, and budget planning).• Manage the redesign of the digital/Web division.• Redefine and implement internal operational processes.• Manage projects and related teams.• Implement best practices (development and support).• Redefine the digital offer for individual customers.• Manage the lifecycle development process for multiple products.
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Vice-President - Innovation Group - Business And TechnologiesCofomo Inc. Jan 2014 - Jul 2015Montreal, Canada Area• Play a strategic and operational role in the development and positioning of the global consulting offer internally, and with strategic clients.• Lead the process of identifying major Cofomo opportunities by defining strategic approaches, developing sales tools and presentations, and coordinating the involvement of senior consultants to position Cofomo’ s new offer towards key accounts.• Provide day-to-day management of IT, Offerings and Content and Solution divisions.• Act as head of the Business Intelligence group which takes charge on a corporate basis of the content, oversee methodology development, ISO 9000 certification process, sales, and strategic initiatives. -
Vp Technologies, Groupe Archambault And Les Superclubs VidéotronQuebecor Médias Retail Sector Mar 2010 - Oct 2013Montreal, Canada Area• Manage global IT operations (CIO) for administrative, retail (+200 stores) and e-commerce (web and mobile applications), streaming music ecosystems (zik.ca), digital books (reading from Archambault) and the launch of the new rental kiosk concept for SuperClubs.• Play a strategic role involving the redefinition of the Web and in-store experience and the transformation of the product offer in the face of technological innovations.• Support marketing initiatives to attract and retain customers.• Complete technological projects within budgets and deadlines.• For more than three years, played a key role as a member of Quebecor Media's Digital Strategies Committee (mobility, retail, e-commerce, cable, television broadcasting and newspapers).
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Executive Director, Nurun MontréalQuebecor Médias Oct 2006 - Feb 2010Montreal, Canada Area• Ensure the complete management of the office and operations of the Montreal division. Develop this division from scratch, establishing it as a technology service provider within Quebecor Media.• Plan and administer the annual operating budget.• Achieve annual sales targets.• Develop the service offer and promote this organization on the Montreal market.• Carry out strategic consulting assignments for certain major accounts.
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Cfo Interim, Téléfilm CanadaTelefilm Canada Jul 2004 - Aug 2006Montreal, Canada Area• Ensure the management of the accounting, collection, and IT departments.• Define and manage the implementation of the management strategy for the grant programs provided by the Canadian Television Fund.• Act as an architect for the outsourcing of the Canadian Television Fund financing process to Telefilm Canada. This project resulted in a six-year agreement granted to Telefilm Canada by the CTF to manage the $1.2 billion investment.• Lead the redesign of internal processes, the redefinition of resource requirements and the development of a change management program that affects TFC and FCT. This politically very delicate project was followed by the minister at the time, Liza Frulla. -
Director, Consuting ServicesDmr, Une Division De Fujitsu Conseil (Canada) Inc. 2001 - 2003Montreal, Canada Area• Ensure the management of client accounts for the government and municipal sector.• Define and propose complex technical solutions to respond to calls for tenders.• Collaborate in the development of sales and marketing strategies to help achieve revenue objectives. -
Director Consulting ServicesCgi 1997 - 2001• Ensure the management of government sector client accounts resulting in a 60% increase in sales.• Define and propose complex technical solutions to respond to calls for tenders.• Collaborate in the development of sales and marketing strategies to help achieve revenue objectives.
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Branch Manager, Training CenterIbm 1995 - 1999Montreal, Quebec, Canada -
Branch Manager, Training CenterGroupe Collège Lasalle Inc. 1987 - 1995Montreal, Quebec, Canada
Éric P. Gagnon Education Details
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Marketing/Marketing Management, General
Frequently Asked Questions about Éric P. Gagnon
What company does Éric P. Gagnon work for?
Éric P. Gagnon works for Frima
What is Éric P. Gagnon's role at the current company?
Éric P. Gagnon's current role is IT and Professional Services Manager.
What schools did Éric P. Gagnon attend?
Éric P. Gagnon attended Uqam | Université Du Québec À Montréal, Université Du Québec À Montréal.
Who are Éric P. Gagnon's colleagues?
Éric P. Gagnon's colleagues are Jean-François Lamirande, Axel Beliveau, Bashar Abul Bashar, Christian Hovington, Patrick Jacques, Gustavo Totoy, Rémi Lavertu.
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