Éric P. Gagnon Email & Phone Number

Quebec, Canada

Montreal, Quebec, Canada

• Manage the operations of the professional services division at Orckestra (employees, delivery, revenues, costs, and profitability). Manage a professional services team of seventy-five people.• Ensure the recovery of major projects and the quality of delivery (achieving of satisfaction objectives with our five main customers).• Plan budgets, produce financial reports and deliver the financial performance of the division (achievement of profitability objectives).• Support clients in their digital transformation and e-commerce projects.• Implement best practices in the Agile delivery model (.Net, Azure and DevOps).• Collaborate in the redesign of professional services processes, resulting in dramatic improvements in terms of efficiency, quality, and productivity.• Ensure day-to-day coaching of staff and conduct performance reviews to constructively address concerns.

Montreal, Canada Area

• Act as account manager for major clients in the retail industry (Lowe's Canada, UAP, Groupe Brault et Martineau, Cirque du Soleil, etc.).• Act as a strategic consultant in terms of digital transformation, definition and implementation of the IT strategy and optimization of information technology management.• Be responsible for the delivery of a wide range of technology services, such as infrastructure outsourcing, support and evolution for application services and development or implementation of solutions, all to the great satisfaction of clients.• Define and implement strategic partnerships to improve delivery capacity (e-commerce).• Build successful delivery teams (hire) on the latest technologies.• Manage and achieve multi-million-dollar annual sales targets.• Manage the financial dimension of the business sub-units in terms of profitability and cost control.

Montréal

• Define and implement new technologies and digital strategy.• Manage the IT team (infrastructure, development, projects, and budget planning).• Manage the redesign of the digital/Web division.• Redefine and implement internal operational processes.• Manage projects and related teams.• Implement best practices (development and support).• Redefine the digital offer for individual customers.• Manage the lifecycle development process for multiple products.

Montreal, Canada Area

• Play a strategic and operational role in the development and positioning of the global consulting offer internally, and with strategic clients.• Lead the process of identifying major Cofomo opportunities by defining strategic approaches, developing sales tools and presentations, and coordinating the involvement of senior consultants to position Cofomo’ s new offer towards key accounts.• Provide day-to-day management of IT, Offerings and Content and Solution divisions.• Act as head of the Business Intelligence group which takes charge on a corporate basis of the content, oversee methodology development, ISO 9000 certification process, sales, and strategic initiatives.

Montreal, Canada Area

• Manage global IT operations (CIO) for administrative, retail (+200 stores) and e-commerce (web and mobile applications), streaming music ecosystems (zik.ca), digital books (reading from Archambault) and the launch of the new rental kiosk concept for SuperClubs.• Play a strategic role involving the redefinition of the Web and in-store experience and the transformation of the product offer in the face of technological innovations.• Support marketing initiatives to attract and retain customers.• Complete technological projects within budgets and deadlines.• For more than three years, played a key role as a member of Quebecor Media's Digital Strategies Committee (mobility, retail, e-commerce, cable, television broadcasting and newspapers).

Montreal, Canada Area

• Ensure the complete management of the office and operations of the Montreal division. Develop this division from scratch, establishing it as a technology service provider within Quebecor Media.• Plan and administer the annual operating budget.• Achieve annual sales targets.• Develop the service offer and promote this organization on the Montreal market.• Carry out strategic consulting assignments for certain major accounts.

Montreal, Canada Area

• Ensure the management of the accounting, collection, and IT departments.• Define and manage the implementation of the management strategy for the grant programs provided by the Canadian Television Fund.• Act as an architect for the outsourcing of the Canadian Television Fund financing process to Telefilm Canada. This project resulted in a six-year agreement granted to Telefilm Canada by the CTF to manage the $1.2 billion investment.• Lead the redesign of internal processes, the redefinition of resource requirements and the development of a change management program that affects TFC and FCT. This politically very delicate project was followed by the minister at the time, Liza Frulla.

Montreal, Canada Area

• Ensure the management of client accounts for the government and municipal sector.• Define and propose complex technical solutions to respond to calls for tenders.• Collaborate in the development of sales and marketing strategies to help achieve revenue objectives.

• Ensure the management of government sector client accounts resulting in a 60% increase in sales.• Define and propose complex technical solutions to respond to calls for tenders.• Collaborate in the development of sales and marketing strategies to help achieve revenue objectives.

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Master, Mis

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General