Eric Huber Email & Phone Number

Remote

Lead the agent business at Automox defining the product roadmap that delivered product features and enhancements resulting in reduced churn rates, net new revenue and enhanced user satisfaction and experienceOrganized cross functional teams and stakeholders ensuring consensus across all stakeholders and organizing requirementsIntroduced product.

• TPM Team Lead with path into managing the team.
• Define and Prioritize Product Initiatives as it relates to VMware’s overall strategy contributing to ~9% revenue growth year over year.
• Launched from scratch product achieving over ~$8M in ARR in the first year.
• Drove and defined proxy features for Cloud Workload and championed addition of customer focused features.
• Recruited for and ran beta programs for upcoming product releases.
• Translated beta program feedback into… Show more TPM Team Lead with path into managing the team.

• TPM Team Lead with path into managing the team.
• Define and Prioritize Product Initiatives as it relates to VMware’s overall strategy contributing to ~9% revenue growth year over year.
• Launched from scratch product achieving over ~$8M in ARR in the first year.
• Drove and defined proxy features for Cloud Workload and championed addition of customer focused features.
• Recruited for and ran beta programs for upcoming product releases.
• Translated beta program feedback into… Show more

Elk River, Minnesota, United States

• America’s Architect Team Lead
• Assist AppDefense Customers in deploying and realizing value from the software
• Develop automation scripts for deployment of guest VM modules
• Content creator for onboarding guides, deployment guides, ease of use and setup of AppDefense
• Participate in Business Unit priority meetings and help to prioritize features/bugs that need addressed
• VMworld Breakout Session Speaker

• Support VMware Cloud on AWS
• Troubleshoot NSX and Hybrid Cross Cloud Extension
• Assist Site Reliability in configuration of VMware Cloud SDDCs
• Onboard customers to VMware Cloud on AWS in partnership with Customer Success Management
• Experience with elastic cloud services running on AWS, Azure and Google Cloud Platform.
• Collaborated with VMware Cloud developers on new features and roadmaps.

United States

Cloud Services Engineer reporting to the Global Senior Technical Support Manager. Customer Success drives proactive customer interactions resulting in a higher rate of product consumption. As such, this is a critical role in accelerating VMware’s growth in its SaaS business by enabling customers to rapidly and successfully adopt our advanced products and.

Broomfield, CO

• Engineers support over 250,000 companies running VMware products across three technology layers in over 100 different countries. We support the entire suite of VMware products for global customers and partners.
• Respond to customer inquiries, primarily by telephone and e-mail.
• Work flexible schedules, which may include evenings, weekends or holidays.
• Resolve customer technical issues through diligent research, reproduction, and troubleshooting.
• Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.
• Document all technical inquiries, develop and review content for knowledgebase.

Colorado Springs, Colorado Area

As a member of the Support organization, your focus is to:-Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves resolving:-Post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our.

Wheeling, West Virginia Area

Responsible for IT support to all of our offices world wide. We assist with hardware and software installations and configurations as well as system admin and exchange admin responsibilities. I regularly image new PCs and re-image old PC's. I manage an incident queue for the tickets coming into our help desk. I monitor servers in VMware and have managed.

Wheeling, West Virginia Area

I assisted Application Engineers in application deployment, server maintenance, and application troubleshooting. Experienced in Citrix Servers, PC imaging, software/hardware installation and System Center Configuration Manager.I was responsible for creating application packages and deploying them through SCCM. I wrote PowerShell scripts for application.

My responsibilities were to support the students and faculty with technology related problems ranging from projector problems to PC problems. I imaged the computer labs with Franciscan's custom Windows 7 image and was responsible for software installation and configuration.

I was responsible for installing and maintaining our CCTV camera systems in corporate and residential environments. I maintained the inventory and ticket databases. I installed security access systems in enterprise environments and was responsible for programming the card readers.

I was responsible for the safety of all people on the tour. I made sure equipment was worn properly and safety precautions were followed at all times. I was responsible for keeping the tour lively and entertaining by making jokes and instilling confidence in those afraid of the course.

Information Technology

Associate'S Degree, General Studies