Lead the agent business at Automox defining the product roadmap that delivered product features and enhancements resulting in reduced churn rates, net new revenue and enhanced user satisfaction and experienceOrganized cross functional teams and stakeholders ensuring consensus across all stakeholders and organizing requirementsIntroduced product enhancements attributed to saving approximately $5M in ARRConceptualized, designed, prioritized and delivered GTM strategy for… Show more Lead the agent business at Automox defining the product roadmap that delivered product features and enhancements resulting in reduced churn rates, net new revenue and enhanced user satisfaction and experienceOrganized cross functional teams and stakeholders ensuring consensus across all stakeholders and organizing requirementsIntroduced product enhancements attributed to saving approximately $5M in ARRConceptualized, designed, prioritized and delivered GTM strategy for an agent application bringing increased visibility and control to end users over patching behaviors and statusManaged C Suite communications through customer escalations and product bug fixes to ensure alignment and proper expectations were setComposed and presented proposals to executive boards for team structure and process improvements resulting in a restructuring of process, net new hires and a more efficient dev teamPresented prototypes and mockups to customers and prospects gathering feedback that impacted design and product direction Show less

TPM Team Lead with path into managing the team.• Define and Prioritize Product Initiatives as it relates to VMware’s overall strategy contributing to ~9% revenue growth year over year.• Launched from scratch product achieving over ~$8M in ARR in the first year.• Drove and defined proxy features for Cloud Workload and championed addition of customer focused features.• Recruited for and ran beta programs for upcoming product releases.• Translated beta program feedback into… Show more TPM Team Lead with path into managing the team.• Define and Prioritize Product Initiatives as it relates to VMware’s overall strategy contributing to ~9% revenue growth year over year.• Launched from scratch product achieving over ~$8M in ARR in the first year.• Drove and defined proxy features for Cloud Workload and championed addition of customer focused features.• Recruited for and ran beta programs for upcoming product releases.• Translated beta program feedback into prioritized features needing to be addressed prior to release.• Validated workflows and user flows as it pertained to various customer personas.• Managed large software End of Life project and pushed proposals through executive leadership based on data and financial analysis to retain the most amount of revenue possible.• Cross functional expert working with various teams from UX, Development, Business Operations, etc...• Built out the definition of TPM and defined the team’s roles and responsibilities.• Translate VOC (Voice of Customer) feedback into actionable feature requirements and prioritized. Show less

• TPM Team Lead with path into managing the team.• Define and Prioritize Product Initiatives as it relates to VMware’s overall strategy contributing to ~9% revenue growth year over year.• Launched from scratch product achieving over ~$8M in ARR in the first year. • Drove and defined proxy features for Cloud Workload and championed addition of customer focused features. • Recruited for and ran beta programs for upcoming product releases.• Translated beta program feedback into… Show more • TPM Team Lead with path into managing the team.• Define and Prioritize Product Initiatives as it relates to VMware’s overall strategy contributing to ~9% revenue growth year over year.• Launched from scratch product achieving over ~$8M in ARR in the first year. • Drove and defined proxy features for Cloud Workload and championed addition of customer focused features. • Recruited for and ran beta programs for upcoming product releases.• Translated beta program feedback into prioritized features needing to be addressed prior to release.• Validated workflows and user flows as it pertained to various customer personas.• Managed large software End of Life project and pushed proposals through executive leadership based on data and financial analysis to retain the most amount of revenue possible.• Cross functional expert working with various teams from UX, Development, Business Operations, etc...• Built out the definition of TPM and defined the team’s roles and responsibilities.• Translate VOC (Voice of Customer) feedback into actionable feature requirements and prioritized. Show less

• America’s Architect Team Lead• Assist AppDefense Customers in deploying and realizing value from the software• Develop automation scripts for deployment of guest VM modules• Content creator for onboarding guides, deployment guides, ease of use and setup of AppDefense• Participate in Business Unit priority meetings and help to prioritize features/bugs that need addressed• VMworld Breakout Session Speaker• Assist in Pre and Post Sales engagements.

• Support VMware Cloud on AWS• Troubleshoot NSX and Hybrid Cross Cloud Extension• Assist Site Reliability in configuration of VMware Cloud SDDCs• Onboard customers to VMware Cloud on AWS in partnership with Customer Success Management• Experience with elastic cloud services running on AWS, Azure and Google Cloud Platform.• Collaborated with VMware Cloud developers on new features and roadmaps.

Cloud Services Engineer reporting to the Global Senior Technical Support Manager. Customer Success drives proactive customer interactions resulting in a higher rate of product consumption. As such, this is a critical role in accelerating VMware’s growth in its SaaS business by enabling customers to rapidly and successfully adopt our advanced products and technology and realize business value. Initially you will be focused on our VMware Cloud on AWS support, wearing many hats from Tech… Show more Cloud Services Engineer reporting to the Global Senior Technical Support Manager. Customer Success drives proactive customer interactions resulting in a higher rate of product consumption. As such, this is a critical role in accelerating VMware’s growth in its SaaS business by enabling customers to rapidly and successfully adopt our advanced products and technology and realize business value. Initially you will be focused on our VMware Cloud on AWS support, wearing many hats from Tech Support (chat & phone), On-boarding & Adoption, Pre-Sales, Product Development Feedback, Knowledge Creation, Site Reliability Engineering collaboration. Collaboration with Engineering and Product Management to continue to build the tools and skills and contribute to the vision and cultural pivot to “Service Ownership” and Agile milestone releases and help realize a robust feature set and customer adoption of our Cloud services. Show less

Engineers support over 250,000 companies running VMware products across three technology layers in over 100 different countries. We support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. We resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizing a wide range of skills including virtualization administration, system administration, and software development.We also… Show more Engineers support over 250,000 companies running VMware products across three technology layers in over 100 different countries. We support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. We resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizing a wide range of skills including virtualization administration, system administration, and software development.We also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the “best of the best” supporting business-critical applications in a virtual infrastructure.Responsibilities• Respond to customer inquiries, primarily by telephone and e-mail.• Work flexible schedules, which may include evenings, weekends or holidays.• Resolve customer technical issues through diligent research, reproduction, and troubleshooting.• Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.• Document all technical inquiries, develop and review content for knowledgebase.• Help test alpha and beta products. Show less

As a member of the Support organization, your focus is to:-Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves resolving:-Post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.-A primary point of contact for customers, you are responsible for facilitating customer… Show more As a member of the Support organization, your focus is to:-Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves resolving:-Post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.-A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As an Associate Support Engineer, you will be the:-Technical interface to customers, Original Equipment Manufacturers (OEMs) andValue-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.Your primary task will be to provide:-Level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).Work involves some problem solving with assistance and guidance in:-Understanding and applying company policies and procedures. Show less

Responsible for IT support to all of our offices world wide. We assist with hardware and software installations and configurations as well as system admin and exchange admin responsibilities. I regularly image new PCs and re-image old PC's. I manage an incident queue for the tickets coming into our help desk. I monitor servers in VMware and have managed our Exchange and Active Directory servers. I am responsible for account creations and deletions. I am a liaison between my team and other IT… Show more Responsible for IT support to all of our offices world wide. We assist with hardware and software installations and configurations as well as system admin and exchange admin responsibilities. I regularly image new PCs and re-image old PC's. I manage an incident queue for the tickets coming into our help desk. I monitor servers in VMware and have managed our Exchange and Active Directory servers. I am responsible for account creations and deletions. I am a liaison between my team and other IT teams at the firm whenever a critical situation arises. I contact on call personnel and relay the critical incidents to them. I have experience using Window Remote Assistance to assist our employees when they call in for technical issues. I am proficient with MS Office and am proficcient with Android, iOS and Mac devices. Show less

I assisted Application Engineers in application deployment, server maintenance, and application troubleshooting. Experienced in Citrix Servers, PC imaging, software/hardware installation and System Center Configuration Manager.I was responsible for creating application packages and deploying them through SCCM. I wrote PowerShell scripts for application installations and was also responsible for running reports through SCCM.

My responsibilities were to support the students and faculty with technology related problems ranging from projector problems to PC problems. I imaged the computer labs with Franciscan's custom Windows 7 image and was responsible for software installation and configuration.

I was responsible for installing and maintaining our CCTV camera systems in corporate and residential environments. I maintained the inventory and ticket databases. I installed security access systems in enterprise environments and was responsible for programming the card readers.

I was responsible for the safety of all people on the tour. I made sure equipment was worn properly and safety precautions were followed at all times. I was responsible for keeping the tour lively and entertaining by making jokes and instilling confidence in those afraid of the course.