Eric Pinnow Email & Phone Number

Greater Milwaukee Area

Appleton/Milwaukee, Wi

• Provides managed services in the form of on-site dedicated support for a new school in its first year of operation. Performsbackup and storage work remotely for another client.• Administers student Chromebooks and student users using Google Admin. Creates users and groups in Active Directory andassigns permissions. Helps with any issue regarding school technology.• Provides configuration and support for school security cameras.• Administers software and Endpoint protection on teacher laptops and labs using SCCM.• Images and configures new devices such as PCs, Android tablets, and Chromebooks. Performs installation of wall projectors,security cameras, access points, and wall mounted tvs. Provides training in school technologies for staff such as smart projectors,MFPs, document cameras, and GSuite.• Cleans up SQL and VMware backups, reboots and updates servers. Ensures that the school network stays online. Performsserver room work such as cable management and connecting ports and switches.• Filters student web activity using LightSpeed web filter and GoGuardian.• Creates virtual machines for school use using VMware.• Participates in 24/7 on-call rotation.

Menomonee Falls, Wi

Cleaned, performed diagnostics, and imaged laptops and desktops with Windows 7 to meet requestor’s specifications.Used SCCM to push software to users and added new devices to SCCM.Set up desk phones per user request and troubleshot phone hardware.

Milwaukee, Wi

Taking part in multiple large-scale projects with a small team, often working closely with company executives. Acted as interim phone system administrator and received special training on Interactive Intelligence (ININ) phone systems. Built and currently maintain image for 25 PCI compliant machines.Handling junior system admin and network issues such as running Wireshark, cabling, installing ram in servers, checking in new servers for parts accuracy, and making sure OS is configured properly. Occasionally racking servers and other heavy lifting. Working with Dell equipment on a Server 2012 R2 environment.Creating new active directory users and assigning permissions.Traveling to external Milwaukee sites to troubleshoot network and hardware issues.Imaging laptops and desktops for new users.Participating in on-call duties involving trips to data center to prep backups and assisting users after hours.Troubleshooting PC hardware and software issues.Writing knowledge documents for new and existing processes.Performing basic help desk duties such as password resets, account unlocks, printer issues, networking issues, installing programs and maintaining a queue of work orders. Issues handled both over phone, via remote login, or in person. Supporting 150+ internal employees and 50+ clients.

Wauwatosa, Wi

The Data Remediation Specialist is responsible for ensuring data quality for customer account information. Responsibilities of this position include validating and updating account information based on GE reliable resources, project work to clean up customer databases (duplicates, inactive, and out of business customers), and communication with project and data owners to ensure data compliance.

Milwaukee

This position includes advanced troubleshooting of UWM applications where higher level security access is needed and communicating these issues to their respective IT departments. The Help Desk Technician also gathers client account information and acts as a knowledge resource for Help Desk Consultants. Help Desk Technicians are also responsible for WiFi troubleshooting and other software support.

The Help Desk Consultant responsible for troubleshooting basic problems with UWM applications, campus computers, and software in a costumer support role. This position also included walking clients, such as faculty and students, through setting up their application related UWM accounts.

This position involved preparing the store for opening and closing, verifying register and safe totals, and supervising up to five employees on a given shift. Mega Media Xchange is a resale shop for movies, music and video games. Other responsibilities include training of new hires, buying and selling product from customers, entering new product into our database, and operating a point of sale system. I was also involved in a point of sale software change-over where we learned the new software from scratch and transferred all inventory (20k+ pieces) into the new system.