Eric Ploum Email & Phone Number

Bruges, Flemish Region, Belgium

Maastricht Area, Netherlands

Self employer and consultancy assignments

Soest, The Netherlands

CCA International is the leading European provider in customer engagement that shakes traditions with an innovatively real-time customer service.We unify your traditional and digital channels to meet the new generation of customers interactions, on the platform and devices of their choice, for the only journey at your customers’ speed.CCA International is committed to providing our clients and their customers with the next generation of customer interaction. This means delivering… Show more CCA International is the leading European provider in customer engagement that shakes traditions with an innovatively real-time customer service.We unify your traditional and digital channels to meet the new generation of customers interactions, on the platform and devices of their choice, for the only journey at your customers’ speed.CCA International is committed to providing our clients and their customers with the next generation of customer interaction. This means delivering operational excellence, customer satisfaction and social responsibility, while implementing innovative tools, platforms and methods. Show less

Soest

DATA BASE FACTORY: alternative in Customer Relationship Management.DATA BASE FACTORY has become, since its founding in 1999, a key player in the BPO - Business Process Outsourcing Customer Relationship in France, Europe and Offshore.Financially sound , DATA BASE FACTORY had a turnover of € 46 million in 2011 , generated 65% in France (on average 25% growth per year) and has 1,800 employees at 10 production sites .DATA BASE FACTORY accompanies a balanced portfolio of… Show more DATA BASE FACTORY: alternative in Customer Relationship Management.DATA BASE FACTORY has become, since its founding in 1999, a key player in the BPO - Business Process Outsourcing Customer Relationship in France, Europe and Offshore.Financially sound , DATA BASE FACTORY had a turnover of € 46 million in 2011 , generated 65% in France (on average 25% growth per year) and has 1,800 employees at 10 production sites .DATA BASE FACTORY accompanies a balanced portfolio of major clients in the management of the entire chain needs GRC : Customer Services ( multichannel , multi-lingual) , telesales, back office.In sectoral terms, DATA BASE FACTORY has particular expertise in the fields of financial services, distance selling and eCommerce, telecom / internet, media / publishing, and health / beauty.DATA BASE FACTORY has also developed a unique experience in (buy- out) recovery centers internal customer relationships.FACTORY DATA BASE develops an HR policy focused on human capital development and promotion of sustainable employment, and deployed a quality policy transverse, at the heart of the business plan . Show less

Maastricht Area, Netherlands

Teleperformance Benelux, founded in 1993 and part of the Teleperformance Group, is market leader in outsourcing of customer contact and contact center services such as customer care, customer acquisition and technical support. Teleperformance Benelux counts more than 2,300 employees and has contact centers in Brussels, Maastricht, Roermond, Tilburg and Zoetermeer. Teleperformance works for renowned companies and brands and offers a solution for every challenge in customer contact, including… Show more Teleperformance Benelux, founded in 1993 and part of the Teleperformance Group, is market leader in outsourcing of customer contact and contact center services such as customer care, customer acquisition and technical support. Teleperformance Benelux counts more than 2,300 employees and has contact centers in Brussels, Maastricht, Roermond, Tilburg and Zoetermeer. Teleperformance works for renowned companies and brands and offers a solution for every challenge in customer contact, including call me now and social media support. Teleperformance aims for long term partnerships and delivers the highest customer satisfaction possible by focussing on the employees and commitment to the clients. Teleperformance, Transforming Passion into Excellence Show less

Maastricht Area, Netherlands

Teleperformance Benelux, founded in 1993 and part of the Teleperformance Group, is market leader in outsourcing of customer contact and contact center services such as customer care, customer acquisition and technical support. Teleperformance Benelux counts more than 2,300 employees and has contact centers in Brussels, Maastricht, Roermond, Tilburg and Zoetermeer. Teleperformance works for renowned companies and brands and offers a solution for every challenge in customer contact, including… Show more Teleperformance Benelux, founded in 1993 and part of the Teleperformance Group, is market leader in outsourcing of customer contact and contact center services such as customer care, customer acquisition and technical support. Teleperformance Benelux counts more than 2,300 employees and has contact centers in Brussels, Maastricht, Roermond, Tilburg and Zoetermeer. Teleperformance works for renowned companies and brands and offers a solution for every challenge in customer contact, including call me now and social media support. Teleperformance aims for long term partnerships and delivers the highest customer satisfaction possible by focussing on the employees and commitment to the clients. Teleperformance, Transforming Passion into Excellence Show less

A company specialized in software tools for the controlling of working environments throughthe use of a traffic light system.

Kerkrade

A company created by merging Decratec and the German NetDesign. This company had thesame services as Decratec with the addition of the hosting of website for the creation of a steady cashflow.Furthermore by choosing a business center on the border of Kerkrade and Herzogenrath wewere able to service both the Dutch and German market locally by having both a Dutch and aGerman address.

Kerkrade

Founded a company with 3 fellow students , this company mainly focused on designingwebsites for the business market. In addition to delivering and maintaining computers forbusiness and private clients.

Bachelor, Informatica

PABO / Hogere Informatica

Education record