Eric Tanaka Email & Phone Number

Seattle, Washington, United States

Bellevue, Washington, United States

Greater Seattle Area

Greater Seattle Area

I am responsible for working with Implementation Consultants to build websites that will fit CDK's client marketing strategies while making sure all OEM guidelines are followed. Builds include creating custom HTML and CSS designs, creation and implementation of dealer advertisements, and conducting Quality Assurance testing on the entire website. I continually work with team members to develop new QA checks and evolving the Quality Assurance checklist for usability. Involved in creation and design of Confluence pages and space structure for team's migration project.Accomplishments include developing a JavaScript/jQuery QA tool that checks numerous time-consuming tasks that helped reduce the QA check process by more than 50%.Awards attained include Star Award. Honorable mention by department manager for assistance in developing workflows for the new TCS team in India, via QA Tool.

Greater Seattle Area

All the same responsibilities and duties as a Web Design Specialist I. My average case completion rate was around 60 - 75 cases per week with an average satisfaction rating of 93%+.I was then selected to be part of the EDO team that was responsible for working with Account Advocates and Implementation Consultants with re-building outdated dealer websites with modern designs strategies. Builds include creating custom HTML and CSS for special designs, creation and implementing of dealer advertisements with Adobe Photoshop, and discussing best practices with Account Advocates and/or Dealers over chat/email/phone. I helped develop Quality Assurance checks for new websites that resulted in significant reduction in errors getting passed our normal build process. I was also a subject matter expert for internal clients on how to implement and troubleshoot EDO designs and technologies.Awards attained include Star Award for Collaborative efforts.

Greater Seattle Area

I was accountable for developing and implementing of advertisements on dealers' websites. When details were unclear, I worked with Account Advocates, and sometimes the dealer's themselves, to clear up discrepancies and/or get additional details. I also provided phone and chat support to both internal and external clients by troubleshooting issues and providing guided step-by-step walk throughs for fixes.My average case completion rate was around 65 - 75 cases per week with an average satisfaction rating of 95%+.

Greater Seattle Area

-Completed case-by-case work according to dealer wants.-Designed digital advertisements that meet designated OEM guidelines and customer specifications.-Troubleshooting and resolving website content errors.

Honolulu, Hawaii

- Appointed managerial duties overlooking 6-7 employees.- Created weekly schedules, trained new employees, and delegated duties to meet deadlines.- Collaborated with employees to resolve attendance issues.- Worked directly with leadership to improve work efficiency by reviewing and initiating improved routes.

Devry University

- Developed mock security system to handle different sensors to alert tenants and the proper authorities if sensors are tripped.- Team lead for final weeks of project development; assigned tasks each week, gathered task work from team members, and kept open communication with team members to ensure tasks completed on time.- Compiled finished works into final project package for submission with all content revised and updated.- Programmed 95% of software application.- Senior Project Grade : A