Eric R. Email & Phone Number

As an accomplished service delivery leader with 15 years of experience, I have a proven track record of driving operational excellence and elevating customer satisfaction. My dynamic leadership style integrates Six Sigma and ITIL methodologies to streamline operations and deliver exceptional service experiences.I pioneered successful digital transformations and change initiatives, aligning cross-functional teams to optimize service delivery. My process improvements and quality enhancements led to a 20% increase in customer satisfaction. Adopting agile methodologies reduced incident resolution times by 30% while boosting team productivity by 25%.As a strategic thought leader, I established robust governance models and KPIs that ensured alignment with organizational goals. My vendor management expertise generated over $2M in annual cost savings by optimizing contracts and service levels.In summary, I am an enterprising service delivery leader able to achieve measurable gains in performance, quality, and customer satisfaction through operational excellence, digital innovation, and people development. Please feel free to reach out if you would like to discuss how my background can add value.