Eric Botello Email & Phone Number

Birmingham, Alabama, United States

Sales TrainerMedCerts – k12 Stride // Livonia, MI - Remote // 2021-2023Upskill sales staff by monitoring sales calls and providing feedback. Responsible for ensuring the sales staff exceed monthly sales goals. Regularly refine SOPs and update practices to find further optimization • Exceeded all targets for the sales floor• Developed new content for continuing education designed to enhance selling tactics across all teams.• Refined book of business management strategy for all sales reps• Instructed sales teams on cultivating long-term relationships with clients

Chandler

Enrollment Advisor - SalesPEARSON - POLS // CHANDLER, AZ // 2020-PRESENTManage pipeline of potential students for Arizona State University. Set clear expectations and consistently follow through with action items and support. Build rapport in all customer interactions to represent the Arizona State University brand directly.• Consistently hit all sales goals.• Quickly gained mastery over all sytems relevant to the role including Laurus, Salesforce, and Peoplesoft. • Led multiple training sessions for instructing Enrollment Advisor teams during the transition to Salesforce.• Front line support for leadership regarding new CRM rollouts.

Houston, Texas Area

Jung-Gu, Seoul, Korea

Worked directly with students in all areas of the pipeline including first impressions, sales, instruction, and feedback. Met with potential clients to discover, present, and close them on a development program. Relocated to Houston, TX in 2019.• 80% customer retention rate, which was 30% over company average.• 90% customer satisfaction rate (CSAT).• Clients included C-level executives of corporations including Pfizer Korea, SK Telecom, HSBC Korea, KFPA, and Silla Duty-Free.• A model communicator with a proven history to communicate up, down, and sideways in an organization.• Proficient analytical thinking and problem-solving skills.• A track record for successful project management

Master Of Education - Med, Learning Design And Technologies (In Progress)

Bachelor'S Degree, Communication, General