Responsible for end-to-end service delivery and customer satisfaction

Supervised 4 programs resourced at $700M that provide specialty skills training and professional military education for reserve component Soldiers. Responsible for evaluating and assessing program performance for a training portfolio valued at over $3B.Accomplishments:• Developed metrics and a system to increase training efficiency and improve resource allocation while building consensus amongst stake holders that will result in the savings of at least $50M.• Implemented the… Show more Supervised 4 programs resourced at $700M that provide specialty skills training and professional military education for reserve component Soldiers. Responsible for evaluating and assessing program performance for a training portfolio valued at over $3B.Accomplishments:• Developed metrics and a system to increase training efficiency and improve resource allocation while building consensus amongst stake holders that will result in the savings of at least $50M.• Implemented the use of SharePoint in the division, replacing an antiquated system, resulting in saved man hours that enhanced communication and collaboration while reducing friction. Show less

Managed recruiting, manning, and training programs for 275 ROTC programs providing future military officers for the Army. Focused on delivering excellent customer satisfaction and services while ensuring compliance to policies and regulations. Collaborated and built relationships with human resource organizations to provide qualified instructors to subordinate organizations by managing risk and systematically planning and prioritizing the allocation of resources. … Show more Managed recruiting, manning, and training programs for 275 ROTC programs providing future military officers for the Army. Focused on delivering excellent customer satisfaction and services while ensuring compliance to policies and regulations. Collaborated and built relationships with human resource organizations to provide qualified instructors to subordinate organizations by managing risk and systematically planning and prioritizing the allocation of resources. Accomplishments:• Developed and implemented procedures to facilitate the yearly transition of over 1500 college students to become officers in the US Army Reserve. Collaborated with numerous Army organizations to locate units for 100% of personnel and delivered excellent customer satisfaction.• Realigned instructors to programs that will maximize the production of officers for the Army Reserve and increase the quality of the instructors. Show less

As commander, led, managed and motivated a team of 11 hires and over 65 college students to produce future military officers for the US Army, a 900K person organization. Modified instruction and curriculum to fit the needs of the program. Built and maintained strategic relationships with university officials. Evaluated, assessed, and provided counseling to all subordinate instructors.Accomplishments:• Program was ranked #1 out of 273 other programs in 2011• Developed, resourced… Show more As commander, led, managed and motivated a team of 11 hires and over 65 college students to produce future military officers for the US Army, a 900K person organization. Modified instruction and curriculum to fit the needs of the program. Built and maintained strategic relationships with university officials. Evaluated, assessed, and provided counseling to all subordinate instructors.Accomplishments:• Program was ranked #1 out of 273 other programs in 2011• Developed, resourced, and executed a leader development and training program in a remote environment that repeatedly graduated 40% of the students in the top 20% of the nationwide rankings.• Prioritized recruitment markets and created a mentorship and risk analysis program to develop talent that resulted in exceeding Cadet Command retention rates by 25% and resulted in producing 62 supervisors (exceeding the mission of 52) over a four year period.• Handpicked in 2010 as project manager of the Land Navigation Committee and planned and managed the program for the largest Army training event in the United States. Trained and evaluated over 6500 college students in day and night land navigation skills in a 70 day period with a staff of over 100 personnel. Increased first time pass rate from 85% the previous year to 92%. • Handpicked twice to represent my higher organization at Cadet Command’s curriculum review board. Reviewed and revamped existing curriculum to better serve the organization in the training of its leaders.• Always received excellent reviews on course evaluations as the instructor for over 100 evaluations/year.• Published a joint paper with a colleague for Harvard University’s Negotiation Journal on metrics for assessing leader development.• Selected to be on the committee for the development of the university’s strategic plan for leadership. Show less

Served as the deputy for a program of 11 staff and 90 students located at 7 separate locations responsible for the development and retention of future military officers for a 900K person organization. Responsible for curriculum development, logistical and budget planning, and training. Accomplishments:• Collaborated with other programs over seven locations to plan and conduct joint training exercise each involving over 150 personnel.• Developed and monitored the risk management… Show more Served as the deputy for a program of 11 staff and 90 students located at 7 separate locations responsible for the development and retention of future military officers for a 900K person organization. Responsible for curriculum development, logistical and budget planning, and training. Accomplishments:• Collaborated with other programs over seven locations to plan and conduct joint training exercise each involving over 150 personnel.• Developed and monitored the risk management process for all training events resulting in students exceeding the standard in all training metrics with no reportable injuries. Show less

Responsible for the implementation and enforcement of policies, regulations, and directives in the planning, resourcing, conduct, and evaluation of training for over 144 organizations in 4 states. Drafted strategic training guidance for the organization’s senior leadership. Advised senior leaders on the development of their organization’s long range training objectives to improve their readinessAccomplishments:• Created procedures that increased the timely submission of training… Show more Responsible for the implementation and enforcement of policies, regulations, and directives in the planning, resourcing, conduct, and evaluation of training for over 144 organizations in 4 states. Drafted strategic training guidance for the organization’s senior leadership. Advised senior leaders on the development of their organization’s long range training objectives to improve their readinessAccomplishments:• Created procedures that increased the timely submission of training plans for 145 units in four states and provided a paperless system that greatly enhanced the tracking of planned training by all organizations.• Improved ammunition and training management by planning and supervising the conversion of 145 organizations to an automated system. Show less