Senior Director Professional Services
CurrentProblem solving professional services leader with proven track record of directing key serviceactivities, including consulting with clients, implementing strategic solutions, and delivering support to>4K customers. Focus on building strong customer relationships, driving millions in profitability.Leadership:- Lead 50-strong US Services team.- Oversee $35M in revenue, hitting $12M in service targets and forecasting $23M in ARR.- Administer $8.5M budget.Professional Services: - Oversee 350+ professional service implementations annually with 95% project execution accuracy.- Collaborated with Sales, Customer Success, and Product teams to ensure project consistency and execution.- Introduced new 10-day, 45-day, and 60-day implementation offerings.- Researched 300+ customers, identifying pain points and ROI for product and service delivery opportunities.- Trained and empowered implementation partners to successfully manage 100+ concurrent projects.Revenue and Profit Growth:- Achieved 10% savings via strategic financial metrics reviews.- Drived margin improvement from -35% to +15% in 6 mos.- Lead 66% to 75% increase in billable utilization in 1 year, exceeding annual targets.- Reduced professional services costs 20%.Promoted 6x during tenure.
