Eric Hess Email & Phone Number

San Mateo, California, Us

Working with a team based largely out of India, I have shown a strong track record of cultural understanding while showing empathetic leadership with an eye towards blending quality and delivery. In this fast-paced role, I have enabled a 15% growth in efficiency through creation of thoughtful processes, enabling my teams to be fully read into projects and stories before kicking them off. The teams that I support create new and innovative paths through the Freshworks.com website, working on Conversion Rate Optimization, tracking and personalization all while migrating from a legacy platform to a new, headless Content Management System.

Leading a multi-million dollar portfolio with an eye towards transformation of our Content Platform space. This space includes handling budgets, staffing, IC and Management career growth and identification of high-end engineering and project talent for implementation of teams ranging from the acquisition and curation of content (Photo Studio, modeling sourcing, sample procurement) through the end user, creating digital experiences and pushing personalized content in to the user-viewable space.Other areas of my focus include supporting engineering teams delivering capabilities around Web Performance, Accessibility, Front End Platforms, A/B Testing and Design Systems. These teams are working to bring a unified and simplified workflow for users skilled in areas other than technology which enables consistent reactions to the marketplace, keeping pace with consumer demand.

Continuing to support a multitude of dynamic and exciting teams while growing the Content Platform space at REI. In this role, I work very closely with business stakeholders as well as UI/UX Design to build the right teams for the right projects, furthering the exposure for the expertise that REI provides on any number of outdoor topics.

Currently supporting a full software engineering agile team developing platform-level features and functionality for the 1b+ REI.com portal while shepherding adoption efforts and enablement of cross-functional teamsThe scope of my far reaching teams includes:Design system creation and outreachSearch Engine Optimization tooling and efficienciesDigitally publishing and categorization of content-based micrositesTracking and Analytics implementationsWCAG AA 2.0 Accessibility remediation and trainingThroughout the technical building process, I work to foster growth through different professional development entities as well as building a sense of community and psychological security throughout not just my teams, but also through different groups within the Co-Op

Austin, Texas, Us

While maintaining visibility in to the day-to-day team activities, I actively manage a cross-focus group team creating a next generation platform to allow for scalable and customizable designs.The division that I manage is the largest team in the largest growth area of a multi-billion dollar business and juggling the business commitments with a dedication to quality has become my vision statement as we work together to navigate the complex waters that come with such a focus area. This division includes the teams working on a custom front end framework as well as a large team focusing more on eCommerce and Digital Retailing products.The ever changing environment of modern web development has presented many challenges with changing priorities and directions, but I pride myself on riding the waves created by the pressure and allowing the team, equalling a sum greater than the parts, to be more than just a group of individuals. In addition, I am actively maintaining growth plans with quarterly goals for the team to continue bettering themselves as developers by learning and teaching new skills within the group.

Austin, Texas, Us

Working in JavaScript, LESS, handlebars-like templating and fully semantic HTML structures, everyday I work with a dynamic team to solve complex problems and translate non-technical requirements gleamed from clients to agile stories that can be developed on and tracked. In addition to being a lead developer working to shape the future of the next generation platform being built at CDK, I also manage a team of 8 UI developers, across multiple timezones, toward a goal of maintaining and improving -- through tangible and trackable statistics -- an initiative for a major client that brings 400k visitors each week. The ever-changing methodologies and requirements ensures that my management skill is constantly tested and constantly evolved.

Lead a team of multiple developers on ever changing projects and scopes to ensure quality and cross-browser compatibility. As the department director, I implement processes and consistently look to keep the development team on the cutting edge, pushing for HTML5 coding and Responsive Design.Worked to not only create new business but also to create efficiencies within the development team by training and managing the roles within the team to ensure the greatest gains in creation. Hired new developers to supplement the in-house team by working with different companies as well as establishing interviewing standards by which the company could ensure a cultural fit in addition to a workload fit.

Tucson, Arizona, Us

While leading a small group of web developers toward ensuring client websites were not only constantly evolved, but also completely strategized so that all use cases were covered.Moved the agency in to the modern day with cutting edge web development techniques, as well as training staff to become better front end developers and aide in creating online presence upgrades for a diverse client base.Developed training standards as director to involve non-developers in to the online department, allowing a guided experience for professional development for designers and others who showed interest, allowing the department to grow exponentially both in workforce and efficiency.

Tucson, Az, Us

Create and implement designs and interactives ads for Tucson.com, AZStarNet.com and TucsonCitizen.com

Us

Implemented interactive designs to go with print pieces. In addition to my design and flash responsibilities, I also was an integral part of the online team that made sure AZStarNet.com was up-to-date and running properly.