Subrahmanya Siddaarth Turaga Email & Phone Number

London, England, GB

London, England, United Kingdom

• Managed a portfolio of 35 accounts ($5Million TCV) achieving a 112% Net Retention Rate (NRR) in 2023 and 109% NRR in 2024 with 100% coverage for Top 15 accounts
• Led the region’s first AI “Customer Connect” Roundtable on AI/Chatbot trends in CX, achieving 80% attendance and generating a $300K ARR pipeline
• Spearheaded AI POV program with Product and SE teams, driving 7 client POCs in H1 2024, 1 Case study and $75K ARR
• Organized CRM Track in Customer Advisory Board (CAB) with the CEO engaging 10 Executive customer stakeholders to shape the product vision and strategy
• Launched an Exec Connect Initiative (FreshEngage) across the TOP 50 Accounts in region resulting in better stakeholder mapping and targeted engagement resulting in 60% increase in Executive Coverage

London, England, United Kingdom

• Managed UK & Ireland Mid-Market / Enterprise accounts (ACV $6M), achieving 157% attainment in 2021 and 162% retention in 2022
• Customer Advocacy Champion – Regional Winner for driving Acts of Advocacy in H2 2022 – 3 Case studies, 1 event speaker, 2 PR activities & 1 Earnings Call mention
• Led a Webinar with Channel Partnerships Team to talk about approaching Customer Success in Early-Stage Startups to the Birmingham Enterprise Community and TiE Bangalore/Seattle – 66 attendees across 3 sessions
• Organised monthly Lunch & Learn sessions across the EU CSM and AM Team covering Product training, Upsell and cross sell strategies, other cross functional team initiatives – 20 sessions – 80% attendance

• Managed Mid-Market & Enterprise accounts of $3M ACV, achieving 1.9% Net Revenue Retention (NRR)
• Partnered with cross-functional teams to carve out 5 ABM Campaigns to drive growth opportunities – plan upsell and cross-sell – resulting in 3% cross-sell and 35% plan upsell opportunities
• Recognized as a top performer for Expansion Revenue generation in the UKI region with 250k ARR in Q3 2020 (Second Highest in Region across AEs, AMs and PSMs)

Chennai, Tamil Nadu, India

• Managed a $8M ACV portfolio, reducing churn from 1.3% to 0.8% by proactively identifying at-risk accounts and increasing customer advocacy with 3 published case studies in retail and healthcare
• Recognized as top performer in driving paid attendee engagement at global events Refresh London / Refresh Las Vegas (2019)

Chennai, Tamil Nadu, India

• Developed and executed an outbound sales model, increasing MQLs by 25% and SQLs by 20%
• Consistently achieved 150% of monthly sales targets, building a $1.2M Overall pipeline

Chennai, Tamil Nadu, India

• Proactively engaged website visitors on 'Freshchat,' achieving 98.7% resolution rate, 75% trial signups, and converting 15 paid customers, generating $25K ARR
• Analyzed customer feedback and developed a database of canned response templates, enabling the Support team to reduce First Response Time by 2 minutes and achieve a 40% increase in First Contact Resolution (FCR)

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Chennai, Tamil Nadu, India

 Studied the processes involved in Shipbuilding – Planning, Design, Fabrication, Testing, and Execution

Summer School, Foundations Of Management

Disciplinary origins of Management Theory, Strategy formulation & Planning, Disruption of a Firm, Leadership

Bachelor Of Engineering (B.E.), Mechanical Engineering, 7.74

Activities and Societies: - Formed a team of 25 to facilitate funds of over 1 million rupees needed for College events -Generated a Record.

Secondary Education, High School/Secondary Certificate Programs, Class 10 (Cbse) - 9.8/10 And Class 12- 474/500

Activities and Societies: Debating team, Cricket team, Singing (Carnatic Music), Compeering, Innovative Projects1. Awarded the "Best.