Eric Ristine Email & Phone Number

Salt Lake City, UT, US

• Hired to bring change, new structure, and culture to technology services throughout the school district.
• Positively transformed the face of IT by providing world-class tier 1-3 customer service and support, building relationships with teachers, staff, and leadership
• Implemented free Office 365 and Azure services to all district employees and students which greatly reduced costs, enabled increased staff and student achievement, benefited the community, and enabled additional.

Gunnison, Utah, US

• Delivered paradigm-shifting results in social media strategy, streamlined and generated high-profit revenue through intense e-commerce deployments using SaaS and Woo Commerce.
• Redesigned and redeployed a failed webstore which resulted in the most successful online sales in company history, over $1M in e-commerce sales over two years
• Quadrupled monthly component and ecommerce sales in two years by creating and tracking the webstore performance metrics on product sales and developing new innovative products to generate additional high profit revenue
• Streamlined processes and drastically reduced shipping times through implementing Shipstation SaaS software. Including user training, deployment and configuration
• Promoted by President to Social Media Manager after only 2 months and increased FB daily reach from 96K to 190K, followers by 23% as well as Instagram followers by 37%
• More than doubled email subscribers from 8000 to 18000 in six months with zero-dollar marketing budget

Reno, Nevada, US

• Planned and led execution of all IT functions at the three locations of a $90M industry leader in real-estate analytics and business intelligence. Used technology as a strategic enabler of business performance. Led a.
• Saved over $130k in first 6 months by negotiating multiple year contracts for support renewals
• Transformed department using turn-around strategies to stabilize department morale and retain critical talent resulting in a more diversified team skill set and fewer skill gaps
• Implemented Service Desk using ITIL frameworks through multiple phases to increase scalability, cross support silos, and streamline internal and external customer support
• Co-authored and applied new digital 360° review standards to increase accuracy of performance which lead to higher satisfaction with the review process
• Advocated Cleversafe Object-Oriented storage solution to solve complex encryption storage requirements and intense data growth, enabled limitless scale of enterprise storage platform, and tiered storage architecture

Redmond, Washington, US

• Led a culturally diverse, worldwide team of business, engineering, and development professionals through SDLC to develop and deliver Data Quality, Master Data Management, Price Management, Custom Data Synchronization.
• Partnered with business owners and IT to plan and deliver multi-million dollar projects, totaling over $6M, with high quality (zero pri1 bugs), on budget and on time, using established Waterfall and Agile project.
• Directed multiple concurrent projects, deliverables, and business partners across the enterprise, including project plans, functional requirements, test plans, and user documentation
• Managed project performance and deliverables throughout project lifecycles to perform scope, cost, schedule and quality management. Ensured solutions met stakeholder requirements and standards for mission critical.
• Created detailed business requirements documents, SOWs, scope documents, schedule and cost estimates, and facilitated design sessions with business partners, vendors, solutions teams, developers, and system architects.
• Led local team of volunteers to assess feasability for K-12 and Higher Educational Technology Training program, including consulting on Office 365 Cloud based service migration to UNR and Washoe County School District

Auburn, WA, US

• Provided strategic IT leadership for world’s largest private mint with revenue of $278M.
• Scoped, selected, and implemented a mid-market ERP/CRM/MRP system in under 6 months by forming key business partnerships across all departments.
• Consolidated remote access services using Microsoft encrypted remote desktop gateway services resulting in simple and secure remote access for end-users and closing critical security gaps
• Implemented desktop backup capability using free solutions and commodity storage to safeguard enterprise data and consolidate recovery capability. Resulted in near real-time RPO and RTO capability
• Identified and applied the technological objectives for an acquisition and merger of new corporation
• Saved $385k in first 9 months through negotiation and streamlining of IT contracts

Minden, Nevada, US

• Directed all Information Technology functions within the organization while collaborating with the CFO, Superintendent, other district leaders, and staff to provide strategic and responsive leadership in the planning.
• Transformed IT Department to a customer service oriented team while directing entire scope of district IT operations for over 7,300 users across 12 schools and 2 administrative locations with a $2M budget
• Secured over $1M in grants and donations for classroom and enterprise technology
• Saved $14k every biennium by migrating 3500 students to free Microsoft Office 365 cloud based collaboration services
• Saved over $500k across 5 years by streamlining operations, vendor negotiations and reducing support costs
• Reduced server infrastructure by over 65% through fault tolerant VMware virtualization resulting in licensing, management, and energy cost reductions

US

• Served on team of administrators to remotely support 40, heterogeneous Linux/Windows retail Video-on-Demand (VOD) hotels, including over 15,000 guest room Linux based set top boxes.
• Promoted to Systems Engineer and subsequently to Manager of Hotel Installations for consistently exceeding company performance standards; managed and mentored a team of System and Network Engineers
• Deployed 30 new VOD systems into hotels and met all contractual deadlines to fulfill monthly production releases for new video content
• Engineered, expanded, maintained and relocated a new data center to cover 24/7 revenue operations

Los Angeles, CA, US

• Promoted to production division network administrator responsible for over 150 workstations in a 24x7 mission-critical production pipeline for leading digital special effects corporation. Additionally, administered the.
• Designed, installed and configured MS Exchange into a multiple domain heterogeneous Mac, Windows and Unix environment; organized training content and provided end-user training
• Partnered with Director of IT to plan, design, test and implement a company-wide Active Directory upgrade and roll-out