Eric Rosenberg Email and Phone Number
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Over 25 years of client facing experience ranging from first call issue resolution to Supervisor and Managerial roles in the insurance, financial and retail industries. A consistently positive, flexible and dedicated Customer Success Manager/Account Manager/Project Manager with strong leadership, interpersonal, analytical and teamwork skills. Self-motivated and always willing to go the extra mile. An excellent time manager, responsible and able to prioritize and manage heavy workloads independently. A patient communicator and trainer with clients, co-workers, and superiors. A quick learner, excellent problem solver and analytical thinker. Enthusiastic with a great sense of humor!Skilled in Business Process, Agile Testing, Scrum, Customer Service, and Requirements Analysis.
Jules & Company Real Estate
View- Website:
- julesandcompanyrealestate.com
- Employees:
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Operations Manager And Customer Success And Real Estate Professional - Keller WilliamsJules & Company Real EstateAtlanta, Ga, Us
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Operations Manager/Customer Success/Real Estate Professional - Keller WilliamsJules & Company Real Estate Nov 2014 - PresentCherokee CountyRealtor
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Client Success ManagerCvent Jun 2018 - May 2020Remote• Drove customer adoption and successful expansions of Cvent modules through value based discussions/presentations• Developed trusted relationships and acted as a liaison between Cvent and a portfolio of enterprise clients• Gained deep understanding of the customer’s business requirements and ensured Cvent was closely aligned with the customer’s business strategy• Partnered with sales to enable up-sells, cross-sells, and expansions• Engaged with customers and our professional services department to develop system design, functional and technical specifications to meet customer functionality, reporting, customization and integration requirements• Relentlessly served as the customer advocate to Cvent, ensuring high customer satisfaction• Provided feedback to Product and Engineering regarding customer requests, emergencies, or unmet product needs• Handled portfolio of Enterprise clients with 3.5 million in ACV (annual contract value) -
Data ArchitectRiskonnect, Inc. Aug 2016 - Mar 2018KennesawReceived the initial client data files, decoded the data, and mapped it to fields in our applications. Analyzed data from client feeds to identify abnormalities using MS SQL Server by writing SQL statements, queries, and views.Performed data clean up on behalf of the client Managed the data initialization process, including setting up FTP sites and databases.Worked with project managers, solutions architects, data engineers, and clients to ensure all work was done correctly and specifically for the clients’ needs as well as budget and timeline constraints. -
Senior Client Services ConsultantRiskonnect, Inc. Jan 2016 - Aug 2016Kennesaw, GaLiaison between clients and Riskonnect.Consistently worked to ensure client satisfaction with the products by conducting weekly meetings/discussions with the focus on maintaining client retention.Provided continuous support to address needs and concerns as well as any issues that might arise with their account.Coached and trained clients on the Riskonnect platform and services.Developed customized client training documentation on their services and products.Proficient in Salesforce and certified via Trailhead.
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Project ManagerEbix Oct 2013 - Nov 2014Atlanta, GaProvided daily management of clients’ accounts by resolving business issues promptly and effectively.Up-sold new initiatives to client base.Coached and trained clients on Ebix applications.Developed business requirements documents through client discovery.Oversaw all stages of implementation of SaaS applications for clients.Coordinated an onshore and offshore team consisting of developers, testers, analysts and users to deliver projects on time with 100% client and stakeholder satisfaction. -
Quality Assurance Manager/Technical Project ManagerBrainjocks Mar 2011 - Oct 2013Woodstock, GaOversaw the planning, staging, testing, and deployment of web applications for clients.Facilitated teams consisting of designers, developers, testers, and analysts using Agile methodologies.Managed a team of QA internsWrote test cases, designed and executed exploratory tests.Provided Tier 1 Technical Support (administering application accounts such as email, timesheet, ticket system, and other accounts) including creating, removing and password resets. -
Branch Manager / Underwriter / Visa Card Services / Member Service RepresentativeCredit Union Of Georgia Jul 2007 - Mar 2011Managed the largest branch in the enterprise as measured by number of employees, number of transactions, loan volume and customer interaction.Managed five departments: Inbound Call Center, Internet Customer Service, Loans, Card Services and Mail Center.Recognized under-utilization of main call center software application. Worked with software vendor to upgrade software to take advantage of newer technology. Changed department workflow and job responsibilities which resulted of a reduction in abandoned calls from 30% to 13% in the first month.Led the team that established the procedures for the mass re-issue of nearly 10,000 debit cards.Assisted all members with “Raving Fan Customer Service” by providing support and education of all our products and services.Processed loan applications, dispute forms and wire transfers.Opened new accounts including savings, checking and certificate share accounts.Promoted to Assistant Branch Manager within 8 months of hire.
Eric Rosenberg Skills
Eric Rosenberg Education Details
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Project Management
Frequently Asked Questions about Eric Rosenberg
What company does Eric Rosenberg work for?
Eric Rosenberg works for Jules & Company Real Estate
What is Eric Rosenberg's role at the current company?
Eric Rosenberg's current role is Operations Manager and Customer Success and Real Estate Professional - Keller Williams.
What is Eric Rosenberg's email address?
Eric Rosenberg's email address is er****@****ent.com
What is Eric Rosenberg's direct phone number?
Eric Rosenberg's direct phone number is +177079*****
What schools did Eric Rosenberg attend?
Eric Rosenberg attended Boston University.
What skills is Eric Rosenberg known for?
Eric Rosenberg has skills like Quality Assurance, Customer Service, Customer Relations, Agile Testing, Team Building, Compliance, Program Management, Agile Methodologies, Scrum, Vendor Management, Ms Project, Requirements Analysis.
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