Eric Rowe Email & Phone Number

Greater Atlanta Area

• Delivery executive responsible for the overall leadership and oversight of the Program and Project Management team leading complex solution implementations centered around the industry leading core account processing.
• Leader of fully remote team consisting of 14 direct and 20 matrixed reports.
• Operates as project executive sponsor accountable for client satisfaction and executive relationships from… Show more
• Operates as project executive sponsor accountable for client satisfaction and executive relationships from sales through delivery.
• Assist in presales engagements with client prospects and the sales team.
• Led the development and implementation of PMO and Professional Services best practices, processes, and artifacts focused on continuous improvement throughout a client’s full lifecycle.

Greater Atlanta Area

• Delivery executive providing overall leadership, vision, strategic planning and oversight of supporting tactical execution plans across multiple programs ensuring Fiserv’s ability to deliver throughout the entire.
• Delivery executive providing overall leadership, vision, strategic planning and oversight of supporting tactical execution plans across multiple programs ensuring Fiserv’s ability to deliver throughout the entire.
• Successfully lead a pan-Fiserv enterprise systems conversion for a large commercial bank client. Engagement consisted of almost 30 Fiserv products, a matrixed team of over 80 resources across 12 programs, and a very.

Conyers, GA

• Vertafore reorganized into a functionally aligned business model
• Led a national 50 employee implementation and consulting team responsible for delivering services for the in-house and hosted ImageRight, WorkSmart, Sagitta, AMS360, AIM, and Policy Issuance solutions
• Developed a common multiproduct implementation methodology which significantly improved the ability to scope, quote, deliver, and manage large multiproduct implementation projects.
• Worked with management team to… Show more
• Worked with management team to execute internal cross training initiatives designed to improve delivery capability and to more effectively manage capacity against services backlog and sales pipeline
• Provided presales consulting on service capabilities and delivery approach significantly contributing to wins on multiple strategic $1M+ contracts.

Conyers, GA

• Vertafore reorganized into market segment business units
• Led a 50 employee team delivering consulting, implementation, engineering, project management, and training services for the ImageRight, AIM, and Transit Server solutions.
• Received special recognition and “Delivering a Vision for the Future” award from SVP, Sales and Customer Services in 2011 for leadership in a PSO optimization initiative which set the path for: - Integrating Vertafore.
• Received special recognition and “Delivering a Vision for the Future” award from SVP, Sales and Customer Services in 2011 for leadership in a PSO optimization initiative which set the path for: - Integrating Vertafore.
• Nominated by the Executive Team to participate in the “Vertafore Leadership Alliance” as an outstanding leader with the insight, vision, and influence to help develop new corporate values and cultural change across the.
• Awarded 2009 Management MVP Award by Business Unit President for team performance, organizational change management, organizational leadership, cross functional team work, and new hire onboarding development

Conyers, GA

• Vertafore acquired ImageRight from Advanced Solutions in 2007
• Led 48 employee Professional Services and 13 employee Account Management team
• Direct manager of Channel Manager responsible for identifying, developing, and maintaining industry partner relationships for the purposes of providing integrated solutions to customers as well as generating qualified.
• Direct manager of Channel Manager responsible for identifying, developing, and maintaining industry partner relationships for the purposes of providing integrated solutions to customers as well as generating qualified.
• Account Management team exceeded revenue targets with over $10M in sales
• Developed and managed a highly successful customer lifecycle transition process which focused on distinct steps for transitioning and handing off a customer from Sales to Implementation to Account Management and Support

Conyers, GA

• Managed Implementation, Conversion, and Project Management teams with 100% implementation project success
• Team was a significant contributor to an overall Net Promoter Score (customer satisfaction rating) of 98%
• Functioned as subject matter expert to assist Product Management and Development in product feature design with a focus on improving user experience and ease of deployment

Conyers, GA

• Promoted to highest consulting position within three years
• Assigned as lead consultant with delivery and project management responsibilities for largest projects consisting of hundreds to 1000+ users and over $1M in contract value
• Delivered 100% of projects successfully