Eric Rowe Email & Phone Number

Greater Atlanta Area

• Delivery executive responsible for the overall leadership and oversight of the Program and Project Management team leading complex solution implementations centered around the industry leading core account processing system, DNA®, for Banks and Credit Unions with an average asset size of $2 Billion.• Leader of fully remote team consisting of 14 direct and 20 matrixed reports.• Operates as project executive sponsor accountable for client satisfaction and executive relationships from… Show more • Delivery executive responsible for the overall leadership and oversight of the Program and Project Management team leading complex solution implementations centered around the industry leading core account processing system, DNA®, for Banks and Credit Unions with an average asset size of $2 Billion.• Leader of fully remote team consisting of 14 direct and 20 matrixed reports.• Operates as project executive sponsor accountable for client satisfaction and executive relationships from sales through delivery.• Assist in presales engagements with client prospects and the sales team.• Led the development and implementation of PMO and Professional Services best practices, processes, and artifacts focused on continuous improvement throughout a client’s full lifecycle.• Team achieved highest client satisfaction ratings of any Fiserv core solution YoY.• Led the development of the Program Management role within the organization and rapidly grew the team from 4 to 16 resources in one year. Show less

Greater Atlanta Area

• Delivery executive providing overall leadership, vision, strategic planning and oversight of supporting tactical execution plans across multiple programs ensuring Fiserv’s ability to deliver throughout the entire implementation life cycle on large, complex, engagements. Complex engagements consist of multiple product implementations combined with software development, systems integration and data conversion, large-scale ERP/Data Warehouse implementations, and custom product development, with… Show more • Delivery executive providing overall leadership, vision, strategic planning and oversight of supporting tactical execution plans across multiple programs ensuring Fiserv’s ability to deliver throughout the entire implementation life cycle on large, complex, engagements. Complex engagements consist of multiple product implementations combined with software development, systems integration and data conversion, large-scale ERP/Data Warehouse implementations, and custom product development, with total contract values in excess of $40M.• Successfully lead a pan-Fiserv enterprise systems conversion for a large commercial bank client. Engagement consisted of almost 30 Fiserv products, a matrixed team of over 80 resources across 12 programs, and a very aggressive timeline. Deal represented a total contract value to Fiserv of $50M. Show less

Conyers, Ga

• Vertafore reorganized into a functionally aligned business model • Led a national 50 employee implementation and consulting team responsible for delivering services for the in-house and hosted ImageRight, WorkSmart, Sagitta, AMS360, AIM, and Policy Issuance solutions• Developed a common multiproduct implementation methodology which significantly improved the ability to scope, quote, deliver, and manage large multiproduct implementation projects.• Worked with management team to… Show more • Vertafore reorganized into a functionally aligned business model • Led a national 50 employee implementation and consulting team responsible for delivering services for the in-house and hosted ImageRight, WorkSmart, Sagitta, AMS360, AIM, and Policy Issuance solutions• Developed a common multiproduct implementation methodology which significantly improved the ability to scope, quote, deliver, and manage large multiproduct implementation projects.• Worked with management team to execute internal cross training initiatives designed to improve delivery capability and to more effectively manage capacity against services backlog and sales pipeline• Provided presales consulting on service capabilities and delivery approach significantly contributing to wins on multiple strategic $1M+ contracts. • Established as a trusted and reliable advisor for the sales team and customers with the ability to articulate an easily understood approach to solving complex business requirements with sophisticated technology • Core member of a team which successfully implemented a standard Professional Services Automation tool, ChangePoint, across all of Professional Services. Personally performed extensive manual data migration to guarantee a smooth and on time go live for the team. Show less

Conyers, Ga

• Vertafore reorganized into market segment business units• Led a 50 employee team delivering consulting, implementation, engineering, project management, and training services for the ImageRight, AIM, and Transit Server solutions.• Received special recognition and “Delivering a Vision for the Future” award from SVP, Sales and Customer Services in 2011 for leadership in a PSO optimization initiative which set the path for: - Integrating Vertafore Professional Services teams into… Show more • Vertafore reorganized into market segment business units• Led a 50 employee team delivering consulting, implementation, engineering, project management, and training services for the ImageRight, AIM, and Transit Server solutions.• Received special recognition and “Delivering a Vision for the Future” award from SVP, Sales and Customer Services in 2011 for leadership in a PSO optimization initiative which set the path for: - Integrating Vertafore Professional Services teams into a single PSO- The selection and implementation of a common Professional Services Automation Tool- Development of a common financial reporting packet- Business plan development for additional services revenue opportunities and more cost effective service models- Organizational alignment with the Product Management and Sales organizations - Development a comon focused on performance standards and measures, career development, common roles definition, and a PSO specific compensation model• Nominated by the Executive Team to participate in the “Vertafore Leadership Alliance” as an outstanding leader with the insight, vision, and influence to help develop new corporate values and cultural change across the organization• Awarded 2009 Management MVP Award by Business Unit President for team performance, organizational change management, organizational leadership, cross functional team work, and new hire onboarding development• Successfully integrated the AIM and Transit Server services teams into the organization• Developed standard and repeatable model for quote and fulfillment for AIM services• Facilitated sales enablement training for services as well as for the AIM and Transit Server products• Organized and led a cross functional team to address sales and delivery barriers to ImageRight migrations from the legacy platform to the new architecture resulting in a 200% increase in project pipeline and 100% YoY improvement to migration services margins Show less

Conyers, Ga

• Vertafore acquired ImageRight from Advanced Solutions in 2007• Led 48 employee Professional Services and 13 employee Account Management team• Direct manager of Channel Manager responsible for identifying, developing, and maintaining industry partner relationships for the purposes of providing integrated solutions to customers as well as generating qualified sales leads. Established new three tiered partner categorization approach. Exceeded all goals associated with generating new… Show more • Vertafore acquired ImageRight from Advanced Solutions in 2007• Led 48 employee Professional Services and 13 employee Account Management team• Direct manager of Channel Manager responsible for identifying, developing, and maintaining industry partner relationships for the purposes of providing integrated solutions to customers as well as generating qualified sales leads. Established new three tiered partner categorization approach. Exceeded all goals associated with generating new partner agreements and leads.• Account Management team exceeded revenue targets with over $10M in sales• Developed and managed a highly successful customer lifecycle transition process which focused on distinct steps for transitioning and handing off a customer from Sales to Implementation to Account Management and Support• Developed and implemented utilization reporting and managed billable utilization team average of 68%• Direct manager of Integration and Conversion Engineers responsible for providing Web Services and API integration consulting and custom data and content conversions from 3rd party applications to the ImageRight ECM• Developed standardized delivery and pricing model for the conversion of 3rd party systems to ImageRight• Team responsible for the development and management of a highly successfully new employee onboarding program for the entire business unit Show less

Conyers, Ga

• Managed Implementation, Conversion, and Project Management teams with 100% implementation project success• Team was a significant contributor to an overall Net Promoter Score (customer satisfaction rating) of 98%• Functioned as subject matter expert to assist Product Management and Development in product feature design with a focus on improving user experience and ease of deployment

Conyers, Ga

• Promoted to highest consulting position within three years• Assigned as lead consultant with delivery and project management responsibilities for largest projects consisting of hundreds to 1000+ users and over $1M in contract value• Delivered 100% of projects successfully