Eric Rasmussen Email & Phone Number

Missoula, Montana, United States

Point of Sale System Administration - Performed security audits - reviewed thousands of user accounts across hundreds of sites, deleting former employees, correcting spelling, adjusting security assignments and permissions. - Revised security groups across different platforms to be more consistent with department needs & security policies.Point of Sale Operational Support - Provided operational support for the revenue department by creating and deploying discounts and… Show more Point of Sale System Administration - Performed security audits - reviewed thousands of user accounts across hundreds of sites, deleting former employees, correcting spelling, adjusting security assignments and permissions. - Revised security groups across different platforms to be more consistent with department needs & security policies.Point of Sale Operational Support - Provided operational support for the revenue department by creating and deploying discounts and promotional campaigns; worked with system vendors to roll out promotions and helped sites resolve issues.Point of Sale Technical Support - Reviewed and sorted Maintain-X tickets into their appropriate workgroup. - Assisted site personnel in diagnosing technical issues and contacted the appropriate technicians to resolve the issues. - Reviewed site configurations to ensure correct operation of wash functions and customer charges. Show less

Missoula, Montana Area

• On the roll-out team for converting retail software from GERS to Storis - developed and documented standard operating procedures, wrote training and reference material, and trained personnel across the company. Directly led software training at three retail locations. • Replaced Thinclients with desktop computers. Configured network addresses, installed and configured software, and tested all areas of computer operations. • Wrote plan for upgrading existing network… Show more • On the roll-out team for converting retail software from GERS to Storis - developed and documented standard operating procedures, wrote training and reference material, and trained personnel across the company. Directly led software training at three retail locations. • Replaced Thinclients with desktop computers. Configured network addresses, installed and configured software, and tested all areas of computer operations. • Wrote plan for upgrading existing network infrastructure, that has been adopted and is being rolled-out. • Have written the following policy documents: Acceptable Use, Asset Management, Change Control, Identity and Access Management, Risk Management, and Vulnerability Management. • Main point of contact for other stores for technical and operational support. • Accounting - Review daily sales, prepare daily deposits, maintain financed receivables, register customer warranties, review and submit bills, manage petty cash and checking accounts, review accounts receivables, process RMA’s, process factory labor requests. • HR - Review and submit payroll, prepare new hire paperwork, train new hires in retail software and standard operating procedures. • Operations - Maintain supplies for all departments, investigate inventory discrepancies, process delivery tickets and transfers, conduct regular inventory cycles. Show less

Deliver and repair furniture, process warranty claims, advise customers, schedule and coordinate with warehouse and sales, communicate with factories and representatives.Strict adherence to Mattress Warranty Guidelines saved Al's Furniture over $10,000 in non-reimbursable product returns since the start of employmentWarrantied repairs were reported to the appropriate manufacturer, resulting in an average of over $800 per month in Labor Reimbursement for Al's Furniture since… Show more Deliver and repair furniture, process warranty claims, advise customers, schedule and coordinate with warehouse and sales, communicate with factories and representatives.Strict adherence to Mattress Warranty Guidelines saved Al's Furniture over $10,000 in non-reimbursable product returns since the start of employmentWarrantied repairs were reported to the appropriate manufacturer, resulting in an average of over $800 per month in Labor Reimbursement for Al's Furniture since 2010Created standard, generalized forms for submitting Parts Orders, Labor Reimbursement Claims, and Product Replacement/Reimbursement ClaimsDiligent record-keeping for all of the above allows timely response to most questions concerning damaged products, customer service responsiveness, and employee productivity Show less

Pre-Finish and Finish work included sanding, painting or staining Applied special effects and detailsOperated and maintained specialized machineryMaintained a clean and safe work environmentServed on the company safety committee, assessing and correcting workplace safety hazards