I led the end-to-end mobile software delivery process for the Coinbase mobile app. Collaborating with senior leadership and cross-functional teams, I defined project scope, established workflows, and ensured on-time releases on both iOS and Android platforms. This resulted in improved app performance and enhanced user experience. Additionally, I implemented a cross-functional QA process, enhancing app stability and user satisfaction, while also achieving $3M+ in annual cloud cost savings… Show more I led the end-to-end mobile software delivery process for the Coinbase mobile app. Collaborating with senior leadership and cross-functional teams, I defined project scope, established workflows, and ensured on-time releases on both iOS and Android platforms. This resulted in improved app performance and enhanced user experience. Additionally, I implemented a cross-functional QA process, enhancing app stability and user satisfaction, while also achieving $3M+ in annual cloud cost savings through a Kubernetes-based cloud optimization plan. Show less

I oversaw strategic planning for data center optimization, achieving significant hardware utilization improvement and $40M in cost savings. I also delivered an automated hardware ordering system, reducing ad-hoc orders and optimizing spend by $30M. Furthermore, I streamlined internal asset move processes, resulting in a 90-day reduction in delivery times.

Maintained tactical control of $50M+ IT infrastructure project budgets and timelines to keep teams on task and achieve schedule targetsCreated cloud usage dashboards in Tableau which identified savings of $1M annuallyDeveloped budget forecast and variance reports in Tableau allowing multi-level end users the ability to track and forecast IT infrastructure demand leading to a yearly project compliance rate over 95%Led security remediation project involving risk assessment… Show more Maintained tactical control of $50M+ IT infrastructure project budgets and timelines to keep teams on task and achieve schedule targetsCreated cloud usage dashboards in Tableau which identified savings of $1M annuallyDeveloped budget forecast and variance reports in Tableau allowing multi-level end users the ability to track and forecast IT infrastructure demand leading to a yearly project compliance rate over 95%Led security remediation project involving risk assessment, cross-functional teams and executive reporting resulting in improved internal and external network security with a 98% compliance statusCollaborated with global infrastructure, software engineering, finance, project, and security teams to maintain technical lifestyle standards across six lines of businessImplemented strategic roadmaps to drive software engineering teams onto cloud technologies leading to 30% increased cloud migrations over a two-year periodManaged minimum of 30 simultaneous initiatives each year while maintaining budget, software engineer schedules, and scope requirements Show less

Collaborated with cross-functional teams to resolve technical issues, work in on-call rotation, and implement improvements, leading to high customer satisfaction (91% CSAT and 88% NPS scores).Designed and implemented a training program for technical analysts, resulting in a 200% increase in user engagement.Improved system reliability and security by providing best practice solutions for high availability, disaster recovery, and security, ensuring adherence to ticket SLA.Strengthened… Show more Collaborated with cross-functional teams to resolve technical issues, work in on-call rotation, and implement improvements, leading to high customer satisfaction (91% CSAT and 88% NPS scores).Designed and implemented a training program for technical analysts, resulting in a 200% increase in user engagement.Improved system reliability and security by providing best practice solutions for high availability, disaster recovery, and security, ensuring adherence to ticket SLA.Strengthened system stability by administering Linux and Windows systems via CLI and GUI tools, leading to a 25% reduction in system downtime.Ensured continuous support availability and reduced incident response times by participating in an FTS model with weekend on-call availability.Accelerated issue resolution for complex technical problems by effectively liaising with development teams, leading to a 20% increase in customer satisfaction.Enhanced knowledge sharing and reduced repeat inquiries by documenting solutions for client issues and publishing searchable knowledge articles. Show less

Owned end-to-end development efforts by triaging user needs and requirements, setting scope, developing specifications, UI mockups, test plans, and documentation, coordinating with software engineers, and releasing new product with on time delivery and average 99% feature completion rateDelivered a standardized maintenance system that replaced existing redundant systems and saved an estimated $2M annuallyLed user engagement and design sessions of up to 15 people to develop specification… Show more Owned end-to-end development efforts by triaging user needs and requirements, setting scope, developing specifications, UI mockups, test plans, and documentation, coordinating with software engineers, and releasing new product with on time delivery and average 99% feature completion rateDelivered a standardized maintenance system that replaced existing redundant systems and saved an estimated $2M annuallyLed user engagement and design sessions of up to 15 people to develop specification documents for new systems and improvements to existing systemsDeveloped and deployed Tableau data analytics dashboards used by executive stakeholders to drive business decisions in forecasting, variance analysis and process optimization Show less

Collaborated with Project Managers to eliminate project obstacles and deliver projects with a 98% on time rateIdentified and implemented improvements to implementation process for proprietary software package by documenting and establishing best practices for technicians

Introduced a new $10k annually business line by becoming only technician certified to work on servers, including open directory and complex network setupsPrioritized and triaged repair backlog by executing key metrics related to demand improving wait time from three weeks to one

Directed complex system rollout of 700+ computers for home use by students including system imaging and setup, account creation, and end user training