Eric Steele Email & Phone Number

United States

Miami, Florida And Savannah, Georgia And Charleston, South Carolina

• Digital video cameras, workstations, Network Video Recorders, Virtual Matrix Display Controllers, and Uninterruptible Power Supply Units for a government agency in several locations’ to include 3 seaports and 1 airport.
• Provided superior customer support for project-specified systems to include computers, data networks, digital video cameras, Network Video Recorders, Power Supply Units, fiber optic, and other cabling.
• Applied advanced level electric theory to troubleshoot and correct complex hardware and software problems.
• Utilized Closed-circuit television tester to calibrate or adjust digital video cameras. Adjust or modify cameras bycustomer requests or to enhance performance.
• Demonstrated equipment and instructed customers in the use of equipment, answer customer inquiries and handlecustomer complaints.
• Resolved over 1000 Norms trouble tickets within 30 days.

Naples, Florida Area

• Provided technical support resolving tickets for end users’ computer workstations and peripheral devices.
• Installed and updated software on numerous workstations while maintaining the highest level of customer service.
• Communicated with end-users to understand the computer issue, troubleshoot, and determine a plan of action toresolve increasing shop efficiency by 20%.
• Assisted computer end users by phone and “dialing into” user’s computer with a remote desktop type application totroubleshoot and resolve issues.
• Installed, upgraded, and troubleshot computer software and operating systems.
• Troubleshot, diagnosed, and repaired computer workstations and peripheral devices.

Naples, Florida Area

• Provided desktop computer support to include diagnosing and resolving any workstation operating system software, application software or hardware problems in response to customer reported incidents.Maintained user.
• Installed necessary applications using Lanweeper for End-users such as Citrix XenApp v7.x, Adobe Reader, Spark 2.7, Inteleviewer, Shoretel Communicator, Allscript EHR, Allscripts PM, and Microsoft Office 2016.
• Monitored network services: File Servers, Print Servers, Citrix Presentation Servers, and DNS.
• Supported the Network Administrator with MS Server “03 "08, "12, SolarWinds Network monitor, Veeam Backup, Dell NetVault Backup, SQL Express, VMware V6, Cisco routers, Cisco Switches, Cisco ASA firewalls, and Sophos AV.
• Installed UPS to achieve 99.9% uptime across all platforms.
• Monitored daily backups, antivirus status, shared storage space, and network activity.

Fort Bliss, TX

• Analyzed employment-related data and prepare required reports for Senior Personnel
• Prepared or maintained employment records related to events such as on boarding, termination, leaves, transfers, or promotions, using human resources management system software.
• Performed general office duties such as typing, operated office machines, and sorted mail.
• Examined employee files to answer inquiries and provide information for personnel actions.

Grafenwoehr, GM

• Served as the First-Line Supervisor of the personnel office for a widely dispersed organization that provided administrative support.
• Analyzed employment-related data and prepared to require reports for Senior Advisers.
• Developed and trained personnel on an automated personnel strength accounting system to perform at peakperformance.
• Received satisfactory rating in the administration section during the initial Command inspection.
• Maintained accountability and serviceability of equipment valued at more than $200MIL with no loss.
• Decreased misplacement of personnel actions by implementing an overall tracking system. Increased the effectiveness and efficiency of HR operations.

Fort Stewart, GA

• Served as Unit Commander Subject Matter Expert on matters related to automations and communications equipment.
• Provided technical assistance and training to users of signal equipment, communications, and automation in 100% accordance with operational security and information assurance compliance protocols.
• Performed preventive maintenance checks and services on assigned government assets valued at more than $200M to sustain the functionality of the equipment.
• Responsible for ordering and tracking 400 pieces of equipment without loss or delay in expected recovery.
• Analyzed, configured, and resolved software issues for Windows operating systems (OS) and Microsoft Office 2007.
• Proficient in supporting Microsoft Outlook, PC imaging, troubleshooting, and basic installations.

Fort Stewart, GA

• Selected to provide support during a temporary assignment in Mosul, Iraq supporting a widely dispersed company with over 200 military personnel.
• Oversaw and configure Voice over Internet protocol and teleconference equipment for overseas operations with a 100% efficiency rate.
• Operated classified and unclassified networks while protecting critical infrastructure.
• Installed and Maintained communication security keys and communication security storage devices.
• Ran, terminated, tested, and troubleshot Cat 5, and 5e copper cable and fiber optic cable for computer service betweenracks in the data room.
• Maintained accountability of all IT systems worth $1MIL with zero loss by performing preventativemaintenance/repairs on desktop and laptop hardware.

Network Support Services, Network Support Services

Computer Systems And Information Technology, Computer And Information Systems Security/Information Assurance

General Studies