Eric Ryan Email & Phone Number

Charleston, SC, US

CEO at Cloud Scholar (https://www.cloudscholar.org/) - A Salesforce implementation partner focused on the Education industry.

West Lafayette, IN, US

• Designed and Implemented a Student Recruitment system, leveraging Salesforce EDA and Sales Engagement, resulting in over $100,000 in added human resource value within 4 months.
• Developed Project Charters and POCs for Salesforce Student Success Hub to be used as the university’s Graduate Record Management system.
• Provided expert guidance to the university, offering Salesforce best practices, diverse use cases, and comprehensive project designs through lucid charts for clear visualization.
• Successfully integrated third-party systems such as Form Assembly, OwnBackup, Zoom, Marketing Cloud, and ChatBot into Salesforce Platform.
• Orchestrated the seamless consolidation of two established Salesforce Orgs into a rapidly expanding enterprise Salesforce Org.
• Ensure ongoing success by delivering regular updates and relevant documentation to both CRM and Data Governance groups.

Gainesville, Florida, US

• System Administrator for 94 daily users and 9,500 external community users within the University of Florida Online, Office of Distance Learning, Professional & Workforce Development, and Center for Teaching Excellence.
• Serve as a business analyst to advise departments on integrating cloud-based services with their business processes to better support their growing constituent populations.
• Host a weekly marketing automation discussion for users to ask questions, discuss new technologies, and brainstorm different ways to execute multi-platform marketing campaigns.
• Manage new system onboarding and vendor relations - written justifications, multi-department buy-in, risk management intakes, new vendor/system onboarding, invoicing, etc.
• Design and maintain process automations, page layouts, list views, reports, dashboards, and custom apps to aid users in expediting manual business processes and visualizing large quantities of data.Noteworthy.
• Redesigned system security to achieve field level security in a multi-tenant org.

Gainesville, Florida, US

• Researched, implemented, and administered a customized Salesforce and Pardot instance to engage potential students, better serve current students, and automate internal business processes.
• Established and oversaw Distance Education Service Center, a department designed to provide marketing and student support for current and prospective distance education students.
• Lead a team of ten to oversee marketing and communication for 70+ distance education programs.
• Coordinator of UF Professional Development; supporting departments in building, accreditation, launching, and maintaining continuing education programs.

Gainesville, Florida, US

• Worked with Subject Matter Experts to develop and transition online courses in Canvas and Sakai.
• Constructed and managed Massive Open Online Courses; one with over 60,000 learners enrolled.
• Trained faculty on e-learning tools and software applications such as Adobe and Microsoft products.

Gainesville, Florida, US

• Collaborated with a team of Instructional Designers to support faculty initiatives in online learning.
• Adapted and maintained an average of 14 online courses per semester in Sakai and Canvas.
• Designed course site templates in both Sakai and Canvas.

Bachelor'S Degree, Marketing

Education record