Eric Ryan Email & Phone Number

Charleston, Sc, Us

CEO at Cloud Scholar (https://www.cloudscholar.org/) - A Salesforce implementation partner focused on the Education industry.

West Lafayette, In, Us

• Designed and Implemented a Student Recruitment system, leveraging Salesforce EDA and Sales Engagement, resulting in over $100,000 in added human resource value within 4 months. • Developed Project Charters and POCs for Salesforce Student Success Hub to be used as the university’s Graduate Record Management system.• Provided expert guidance to the university, offering Salesforce best practices, diverse use cases, and comprehensive project designs through lucid charts for clear visualization.• Successfully integrated third-party systems such as Form Assembly, OwnBackup, Zoom, Marketing Cloud, and ChatBot into Salesforce Platform.• Orchestrated the seamless consolidation of two established Salesforce Orgs into a rapidly expanding enterprise Salesforce Org.• Ensure ongoing success by delivering regular updates and relevant documentation to both CRM and Data Governance groups.

Gainesville, Florida, Us

• System Administrator for 94 daily users and 9,500 external community users within the University of Florida Online, Office of Distance Learning, Professional & Workforce Development, and Center for Teaching Excellence.• Serve as a business analyst to advise departments on integrating cloud-based services with their business processes to better support their growing constituent populations.• Host a weekly marketing automation discussion for users to ask questions, discuss new technologies, and brainstorm different ways to execute multi-platform marketing campaigns. • Manage new system onboarding and vendor relations - written justifications, multi-department buy-in, risk management intakes, new vendor/system onboarding, invoicing, etc. • Design and maintain process automations, page layouts, list views, reports, dashboards, and custom apps to aid users in expediting manual business processes and visualizing large quantities of data.Noteworthy Salesforce Projects: • Redesigned system security to achieve field level security in a multi-tenant org. • Researched, coordinated, and implemented Mass Email (current project), Text Messaging (SMS), and VoIP systems for recruitment and retention outreach. • Developed two Salesforce community sites - a student learning community and a portal for faculty and staff to track professional development attendance. • Published and maintain an iOS and Android app utilizing Salesforce Mobile Publisher. • Designed a multitiered recruitment system to manage over 380,000 prospects.• Updated the Salesforce architecture of an active Salesforce instance with zero downtime.• Reconfigured two matured Pardot instances to connect to a single Salesforce instance. • Merged two matured Salesforce instances and upgraded from Classic to Lightning.• Built an application system for UF Dual Enrollment to manage 700 to 1,000 apps per cycle.• Implemented Service Cloud and Case Management.

Gainesville, Florida, Us

• Researched, implemented, and administered a customized Salesforce and Pardot instance to engage potential students, better serve current students, and automate internal business processes.• Established and oversaw Distance Education Service Center, a department designed to provide marketing and student support for current and prospective distance education students.• Lead a team of ten to oversee marketing and communication for 70+ distance education programs.• Coordinator of UF Professional Development; supporting departments in building, accreditation, launching, and maintaining continuing education programs.

Gainesville, Florida, Us

• Worked with Subject Matter Experts to develop and transition online courses in Canvas and Sakai.• Constructed and managed Massive Open Online Courses; one with over 60,000 learners enrolled.• Trained faculty on e-learning tools and software applications such as Adobe and Microsoft products.

Gainesville, Florida, Us

• Collaborated with a team of Instructional Designers to support faculty initiatives in online learning.• Adapted and maintained an average of 14 online courses per semester in Sakai and Canvas.• Designed course site templates in both Sakai and Canvas.

Bachelor'S Degree, Marketing

Education record