•SalesForce.com beta testing before rollout•Agile Methodology training •StarTeam versioning tool support•Oracle database import, export and troubleshooting•Microsoft SQL Server 2000, 2005 Database backup, restore and troubleshooting•Visual Studio 2003 and 2005 StarTeam integration support (Familiar with Visual Studio Applications•StarTeam Eclipse integration support•The use of Eclipse for beginning Java Programming•Microsoft SCC integration support (Microsoft source control)•Multiple Java version support•Mercury Quality Center installation and configuration. (Including backend database modifications to ensure that the application runs correctly).•Windows Server 2003•Light Linux (Basics)

•Responsible for Technical Support requests for SilkTest and Silk Central product lines•Handled the majority of Escalation cases to development and worked with development toward timely and successful resolution to customer issues.•Worked with companies such as HP and Adobe Software concerning their testing efforts and resolution of their SilkTest issues•4Test Scripting support•Fielded customer inquiries as to the capabilities and technology support within SilkTest and Silk Central•Supported the majority or Java and Eclipse application testing issues•Assisted customers and Borland Consultants with software control recognition issues•Completed Borland SilkTest and Silk Central support training

•Responsible for defining and writing requirements for new Variant Configuration application (Electrical Engineering application). •Responsible for knowledge transfer of the existing business process and electrical engineering application (SPACE) to other team members. •Assisted in defining interface requirements between Siebel CRM tool and SAP R/3. •Assisted in defining requirements for Distributor Rebate program interface; as well as, interim process to be implemented prior to the enhancement being implemented.

•Siebel Testing (Sales, Call Center, and Marketing)•Computer Software Testing,(Field Integration Testing, System Testing, Regression testing, and User Acceptance Testing.) •Submission of Change Requests and Work Plan creation for database migrations•Software Deployment and Post Production Testing •System Development Life Cycle•Mainframe Testing ($5 million an hour system)•SPACE Testing (Electrical Engineering Quote Generation program) •SAP SD (Sales and Distribution) Testing•Web Application testing (Including Siemens Online Customer Service, Forms Central(Internal Forms application), •Forms Design with Adobe Acrobat 7.0 and Adobe Designer•Oracle and SQL Server database testing and scripting•Segue QA Performer and Silk Test Automated Test script creation•Used to working under deadlines (Normally ahead of schedule)•Assist in team coordination and leadership wherever possible •Release Management strategy and Implementation

•Computer purchasing and job costing (with management approval)•Router setup and configuration including NAT, Firewall administration, and Wireless security setup (WEP)•Complete IP Network installation coordination including T1 install by Bellsouth, Managed Router install and Maintenance, Telecommunication and Data Cutover activities. Digital and Residential phone line troubleshooting and maintenance.•Computer and Server setup and configuration (Windows 2000 Server and Windows Server 2003)•Wireless network setup and configuration•All software support (Microsoft Office, Titlesoft IntellClient, Windows 98, 2000, and XP)•Gestetner and Kyocera Digital Copier integration and configuration (Including SMB Scanning, Scan to Email, and Advanced Printer Setup)•Hardware and software inventory•Network cabling and port troubleshooting•Windows 2000 Server and Windows Server 2003 Administration •Windows 2000 Terminal Server and Windows Server 2003 Terminal Server Installation, Licencing and Administration.