Eric Sachar Email & Phone Number

Jasper, Ga

All in house repair work and some out call work for residential customers.

HP Quick Test Professional Coding (Reconfigured Object Repositories, completed driver scripts and functions)VB Script (Wrote functions for testing State of Delaware web application)Manual Testing of web application for State of DelawareWorked with and helped create Automated Test Framework (Created new functions and scripts for automating State of Delaware web application)SQL Queries (Extracted data from multiple Oracle 11g database schemas)Preparing system for User Acceptance Testing (Client Review)System Testing and Integration testing between different parts of the system.

HP Quick Test Professional scripting (Functional Testing)HP Load Runner testing (Load and Stress testing)Microsoft Silverlight Testing with HP QuickTest Professional and manual testingResponsible for creating and structuring all test automation for the companyWeb (ASP.NET) TestingTest Complete testing tool Automated TestingQuality Assurance Test Automation LeadTest plan and test case creation, modification, and executionAgile application development frameworkParticipation in daily SCRUM, estimation, and design meetings Acted as sole QA Lead for the project when team lead was unavailableDrove QA process and execution (Including but not limited to test case creation, all project meeting and brought QA fact and opinion to the development team; which included off site and on site developers.

StarTeam SupportSalesForce.com (Used as our ticketing system for support and customer service.)StarTeam versioning tool supportOracle database import, export and troubleshootingMicrosoft SQL Server 2000, 2005 Database backup, restore and troubleshootingVisual Studio 2003 and 2005 StarTeam integration support (Familiar with Visual Studio ApplicationsStarTeam Eclipse integration supportThe use of Eclipse for beginning Java ProgrammingMicrosoft SCC integration support (Microsoft source control)Multiple Java version supportMercury Quality Center installation and configuration. (Including backend database modifications to ensure that the application runs correctly).Windows Server 2003Light Linux (Basics)Technologies Used: SQL Server 2000, 2005 and Oracle 9i, 10g Basic Redhat Linux Visual Studio 2003 and 2005 Eclipse 3.2, 3.3, and 3.4 HP Quality Center 9.0 and 9.2 installation and configuration Borland Software

Responsible for Technical Support requests for SilkTest and Silk Central product linesHandled the majority of Escalation cases to development and worked with development toward timely and successful resolution to customer issues.Worked with companies such as HP and Adobe Software concerning their testing efforts and resolution of their SilkTest issues4Test Scripting supportFielded customer inquiries as to the capabilities and technology support within SilkTest and Silk CentralSupported the majority or Java and Eclipse application testing issuesAssisted customers and Borland Consultants with software control recognition issuesCompleted Borland SilkTest and Silk Central support trainingTechnical Skills Used: Silk Test (Automated Testing tool support) Silk Central Test Manager and Issue manager support 4Test Language support (proprietary scripting language for Silk Test)

Responsible for processing a RSA token requests for company personnel on a daily basisKept RSA security token database correct and up to dateWorked with customers concerning any connection issues with RSA Security Tokens and VPN access Responsible for putting in requests for system access including Active Directory and Unix Systems.

Responsible for defining and writing requirements for new Variant Configuration application (Electrical Engineering application). Responsible for knowledge transfer of the existing business process and electrical engineering application (SPACE) to other team members. Assisted in defining interface requirements between Siebel CRM tool and SAP R/3. Assisted in defining requirements for Distributor Rebate program interface; as well as, interim process to be implemented prior to the enhancement being implemented. Technologies Used: Segue Silk Test (Automated testing tool) scripting Silk Radar defect management and tracking system SAP R/3 SD testing

Responsible for ensuring the quality and standardization of all Siemens software applications. Computer Software Testing,(Field Integration Testing, System Testing, Regression testing, and User Acceptance Testing.) Submission of Change Requests and Work Plan creation for database migrationsSoftware Deployment and Post Production Testing System Development Life CycleSiebel Testing (Sales, Call Center, and Marketing)Mainframe Testing ($5 million an hour system)SPACE Testing (Electrical Engineering Quote Generation program) SAP SD (Sales and Distribution) TestingWeb Application testing (Including Siemens Online Customer Service, Forms Central(Internal Forms application), Forms Design with Adobe Acrobat 7.0 and Adobe DesignerOracle and SQL Server database testing and scriptingSegue QA Performer and Silk Test Automated Test script creationUsed to working under deadlines (Normally ahead of schedule)Assist in team coordination and leadership wherever possible Release Management strategy and ImplementationTechnologies Used:Segue Silk Test (Automated testing tool) scriptingSilk Radar defect management and tracking systemElectrical Engineering application testing including mainframe and mainframe manufacturing system testingQuality Assurance process definition

Responsible for all Information Technology activities with the company for external customers.Computer purchasing and job costing (with management approval)Router setup and configuration including NAT, Firewall administration, and Wireless security setup (WEP)Complete IP Network installation coordination including T1 install by Bellsouth, Managed Router install and Maintenance, Telecommunication and Data Cutover activities. Digital and Residential phone line troubleshooting and maintenance.Computer and Server setup and configuration (Windows 2000 Server and Windows Server 2003)Wireless network setup and configurationAll software support (Microsoft Office, Titlesoft IntellClient, Windows 98, 2000, and XP)Gestetner and Kyocera Digital Copier integration and configuration (Including SMB Scanning, Scan to Email, and Advanced Printer Setup)Hardware and software inventoryNetwork cabling and port troubleshootingWindows 2000 Server and Windows Server 2003 Administration Windows 2000 Terminal Server and Windows Server 2003 Terminal Server Installation, Licensing and Administration.Technologies Used: Large Copier/Printer configuration Windows 2003 Server Windows 2000 Server Windows XP and XP Service Pack 2 Windows Terminal Services Telecommunication system wiring and troubleshooting

Performed computer technical support for elderly residents. Also supported all audio and video equipment for the complex and supported all telephone related issues including all internal telephone wiring.Computer technical Support for elderly residentsResidential phone technical support (Internal Wiring, Jacks, and interface wiring)Audio/video setup and support for meetings and functionsTechnologies Used: Audio visual equipment installation and configuration Windows XP Residential phone wiring

Assisted in all phases of product resale, including, but not limited to, sales, fabrication, configuration, shipping, and support. I also traveled locally with the corporation to trade shows and provided sales and configuration expertise.Performed sales and customer service duties to all vendors and prospective clients Provided Windows NT network Administration for approximately 50-node network including nightly backups and recoveries. Provided support for older Windows 95 & 98 systemsInstalled all new computer systems within the corporate headquarters networkAssisted with shipping responsibilities.Technologies Used: Complete computer hardware assembly and testing Cloning of computer hard drives

Reported to Director of Performance Improvement. Analyzed statistical time data for hospital emergency departments. Ultimately responsible for all aspects of statistical data analysis and processing including scatter plot analysis. Worked with other departments as well as medical directors and vice presidents of the company to collect specifications and data for new software initiatives. Created integrated reports with Crystal Reports 8.5Attended Mastering Visual Basic 6.0 course held by Productivity PointResponsible for all Support and troubleshooting of existing program code, as well as, coding of all new software applicationsResponsible for all database creation, modification, and raw data archival and retrievalProvide technical support for all members of the department as well as unofficial IT backupResponsible for ensuring the accuracy of all Statistical Data Output and uniformity of data from emergency room time studies Created standard operating procedure for all validation and data processing tasks.Technologies Used: Windows XP SQL Server 2000 Crystal Reports SPSS statistical analysis tool Visual Basic 6.0

Maintained and supported one floor of the Nortel Networks, Inc., Sunrise building. Became the lead support technician for all front end and middle tier Oracle applications. Assisted the Oracle support team with current issues and tested new fixes for the software. Provided technical support for approximately 1600 users as part of a technical support team and was personally responsible for over 250 employee's hardware, software, and network connectivity Supported all standard and some non-standard hardware and software within the organizationAssumed three other major duties within organization: Deployment of new computers , Network data cabling and troubleshooting, and large printer support. Responsible for most of the Oracle troubleshooting for the Pegasus, Pegasus II, GPSM, Business Objects, and some EDM applications in the Sunrise building and also home based usersCustomer follow-up to ensure proper issue resolutionCreated and validated custom computer configurations for customersTechnologies Used: Windows XP Network wiring and troubleshooting Microsoft Office 97 and 2000 installation and troubleshooting BlackBerry and Palm Pilot installation, configuration, and sync issue resolution Computer hardware and software installation, configuration, and troubleshooting

Working On Bachelors (Currently Attending), Software Development

Bachelor'S Degree, Computer Software Engineering, 3.0

Diploma, Microcomputer Specialist/Computer Operations

Activities and Societies: Student Counsel for 2 yearsTook all required classes in Programming, Networking, Accounting, data entry and data.

Bachelor'S Degree (Still Attending), Software Development

Bachelor'S Degree (Still Attending), Computer Software Engineering

Bachelors Degree, Web Design And Development

Computer Programming And Analysis