Eric Saez Email & Phone Number

Eden Prairie, Minnesota

Creative Operations Manager Aug 2019-presentManage team of 4 graphic designers to lend creative services across Optum. Partner with marketing and operational teams to produce communications. Support and produce executive leadership team meetings, conferences, and communications.Constantly growing the team by taking on new challenges, developing process documents, dedicating time to research and train appropriately in order to take on wide variety of requests.Highlight: Team grew from 3 to 8 in 2022 through networking and delivering quality design. Business Manager Nov 2016-Aug 2019Led team of 3 account managers and 3 buyer/planners to deliver communications and marketing materials to our internal clients. Gathered and presented data from our deliverables to align with client needs and goals for Quarterly Business Reviews, a forum for us to collaborate and make informed business decisions. Oversaw Net Promoter Score process for our team to ensure we were requesting feedback and putting action plans in place to show our clients their feedback was heard. Highlight: Through continued analysis of our processes and services provided, suggested changes that resulted in automating work and achieving $200k in savings.Account Manager Feb 2016-Nov 2016Brought project management experience to a small 3-person team supporting a large, growing healthcare business within Optum. Centralized communication operations for our marketing business partners by delivering quality execution and building relationships. Duties included: leading status meetings, vendor management, reporting out on overall successes and opportunities to leadership.Highlight: Successfully executed print savings project to change kit materials of large automated mailings (over 1 million per year) resulting in over $1 million in savings.

Served as scheduler on a large team overseeing construction work on cell towers. Worked directly with customer to understand goals in order to develop successful construction schedule and report daily progress and challenges. Ran daily status meetings with Construction Managers reporting progress of critical milestones. Through analysis of data directed deployment of crews in order to prioritize according to customer expectations. Highlight: Had no experience in this field but proved myself valuable enough to be kept on after team was downsized and was even asked to train new team members.

Los Feliz

Tended bar and waited tables in a high-volume neighborhood restaurant regularly patronized by A-list celebrities and local regulars. The bar prides itself in delivering unique cocktails and staffing only very skilled, seasoned bartenders. Position was fast- paced and relied upon organizational skill, multi-tasking, flexibility and engaging the client amicably.

Hollywood

Trained under Joseph Brooke (talesofthecoctail.com) and learned precise techniques for mixing drinks in a free pour program. Was part of the opening team to launch an exciting new Hollywood bar. Business acquired many accolades and was named “Best Speakeasy” by LA Weekly. With a focus on classic cocktails and consumer friendly mixology, this position demanded connecting with multiple guests while working quickly, efficiently, and accurately.

Supervised staff to ensure a quality customer experience in a luxurious boutique Beverly Hills hotel lounge and restaurant. Organized large events and parties by coordinating with hotel, wait, and kitchen staff in effort to customize options to fit individual customer needs. Other duties included creating staff schedule, reporting payroll, and programming staff POS computer to maximize efficiency.

Los Angeles, Ca

Played guitar and sang in a funk/dance band in Los Angeles, CA. Toured west coast and played in SXSW '07, '08, & '09 and CMJ Festivals '08 & '09. Signed with ASCAAP and liscensed songs to "Ugly Betty", "Keeping Up with the Kardashians", & "Road Rules". Tracks remixed by Skrillex & Golden Touch. Played shows with Imagine Dragons, Sam Sparro, & Yelle.

Century City, Ca

Worked with a team of analysts to sort through incoming mail, email, and faxes received from hundreds of clients throughout the country seeking Deferred Compensation Plans. Verified, scanned, and entered forms into company database.