Eric Sergerie, Bba Email & Phone Number

Canada

Laval, Quebec, Canada

- Supervise a team of 20 technicians - Conduct monthly team meetings and one on one meetings with individual staff members- Manage service delivery operations and escalations related to the prioritization and resolution of IT incidents and requests- Participate in the development and implementation of continuous improvement initiatives - Assist in.

Montréal, Québec, Canada

- Manage the technical team- Produce KPIs- Optimize team work- Coordinate support tickets- Monitor and evaluate project performance

Région De Montréal, Canada

- Manage IT and logistic team- Control the IT department budget and operations connected at the distribution center- Master the general operational functioning of the company to create synergy between production, shipping/receiving, sales, purchasing and administration- Optimize the management tools to increase the efficiency of the processes and reduce.

Montreal, Canada Area

- Manage multiple POS, BI (Business Intelligence) and analytics projects;- Coordinate the work of internal and external resources;- Approve provider invoices;- Plan, manage and control the scope, risks, budgets, timelines, change requests and communications of projects assigned to me;- Ensure IT security and risk management.

Laval, Qc

• Work on various IT project
• Collaborate with partners and suppliers
• Administrate various communication channels to answer customer needs.
• Maintain and feed the Web site of the club.
• Promote the organization on social media to increase its visibility.
• Plan and elaborate an electronic payment service.

Montreal, Canada Area

 Perform business development and prospecting activities; Manage account relationships and work with vendor partners to develop sales strategy; Work closely with manufacturers, distributors and customers; Understand and communicate the entire company portfolio; Track deliverables, resources and budget throughout implementation of sold solutions.

Montreal, Canada Area

- Visit remote sites regularly (Saguenay, Beauce, Quebec);- Manage the relationship with suppliers and consultants;- Manage CRM, ERP, Sharepoint portal and other multi-user software;- Evaluate and harmonize IT processes and access to data;- Prepare documentation and train employees on company’s software.

Montreal, Canada Area

 Exceeded annual quota of 2.2 million; Work closely with partners and distributors; Travel across the USA and Canada; Manage quota, forecast and territory with more than 500 customers; Develop new accounts, analyze needs and propose solutions.

Montreal, Canada Area

 Chosen to participation in an Emerging Leadership Forum; Maintain Server room. SW and HW support; Plan and install IT systems; Manage crisis outcomes and client’s expectation.

Région De Montréal, Canada

 Sponsor to increase awareness of the company to employees; IT Project delivery, Team leader, Outsourced resource management; Define customer needs, analyze stakeholder lists, anticipate risks and impacts, respect project schedule and control budget.

Région De Montréal, Canada

 Recipient of IBM's highest honour for Outstanding Achievement; Problem determination, hardware support, Onsite Repair.

Bachelor Of Business Administration, Information Technologie

Certificate, Organizational Leadership

Certificate, Business Management

Dec, Information Technology

Certificate, Organizational Processes Analyses