Eric French Email & Phone Number

Sykesville, Md, Us

Sykesville, Md, Us

Baltimore, Md, Us

Provide strategic leadership and direction of City wide IT architectures. Direct day-to-day operations of all aspects of IT infrastructure including Networking, Systems, E-mail and Collaboration services, End user support and engineering. Move the city from legacy systems and practices to modern cloud based systems with best practice implementations. Transform business process into technology solutions to move the city forward. Responsible for driving a secure, scalable, and resilient roadmap in alignment with city growth initiatives. This includes ensuring systems are designed to ensure maximum uptime, appropriate monitoring, automated resiliency, appropriate security, and enterprise performance. Additionally, ensure appropriate governance processes are in place to turn over architectural solutions to appropriate support teams.

Basking Ridge, Nj, Us

Drawing from my expertise to oversee network design and administration across the Centers for Medicare and Medicaid Services ensuring alignment with client goals and objectives. Gather, define, and document technical solutions supporting new solutions development. Develop system concepts, specifications, and architecture/design documents. Analyze and translate system requirements and specifications. Collaborate cross-functionally to identify business needs utilized in the development of technical solutions. Conduct market research on emerging technologies, service providers, and vendors to document trends. My contributions in this role: Championed the client migration from a legacy core topology to an MPLS-based backbone.

Hanover, Md, Us

I leveraged an opportunity to direct the day-to-day operations supporting the Centers for Medicare and Medicaid administering a 24x7 WAN contract for the department of Health and Human Services. Identified and optimized business development opportunities focused on portfolio expansion across the assigned segment. Managed the performance and delivery of managed network service level agreements (SLAs) verifying adherence with contractual requirements. My accomplishments included: Spearheaded transition to Verizon as a provider guiding a dynamic team of nine.

I was contracted to provide strategic leadership and direction in the delivery of global architecture, engineering, and programmatic solutions at the corporate level. Developed and implemented disaster recovery and business continuity as well as infrastructure security strategies and solutions. Administered HITS contract deliverables. Led a cross-functional team providing comprehensive support to end users. Managed messaging and remote access infrastructure maintenance activities. Mentored and developed senior/junior engineers. Facilitated work groups, conferences, and meetings to drive project delivery. Held accountable for the design, configuration, deployment, and maintenance of government systems and networks. Participated as a member of tiger teams focused on the resolution of technical issues and performance monitoring. My highlighted achievements were: Effectively transitions team from legacy blackberry services to a cross-platform remote access solution. Drove customer migration to ITIL-based service and delivery models. Produced comprehensive specialized technical training courses, briefings, and position papers.

Bethesda, Md, Us

I led the delivery of a 24/7 support team providing key issue resolution and technical expertise to end users. Oversaw the administration of Lockheed Martin and Social Security Administration campus networks and software solutions. Managed requirements gathering and the definition of standards. Drove SLA delivery across help desk solution implementation and software customization efforts. Drafted business proposals. My achievements included: Significantly slashed operating expenses. Stimulated a customer focus amongst the LAN team driving enhances satisfaction. Engineered and deployed disaster recovery plans. Conceptualized, designed, and implemented software metering, distribution, and remote-control solutions. Established an effective risk management program. Launched succession planning for LAN team enabling existing members management capacity within ~18 months.

Baltimore, Maryland, Us

• Lead a team that provides 24/7 support for End User solutions • Define, adopt and enforce enterprise IT standards and best practices.• Responsible for the effective management of network analysts and technicians. • Interviewed, hired, trained and evaluated network services personnel. • Allocated appropriate resources to ensure that projects are completed within committed time and budget and are integrated with other applications. • Accountable for the allocation and appropriated the use of the personnel, material, and space resources. • Mentored and developed Network Services staff. • Prepared annual operating and capital budgets for submission to executive staff. • Monitored expenditures and reports expense variances. • Negotiated vendor purchases and service agreements.• Directed and was accountable for the operational efficiency and effectiveness of network services• Integrated a broad range of ideas, facts and research to determine requirements, and identify alternative approaches. • Determined costs and resource needs for complex technical projects, and gain appropriate approvals. • Communicated with the affected individuals the project issues, plans, and status.• Collaborated with hospital executives and department managers (technical and non-technical) to understand business processes and determine requirements for IT infrastructure services. Reviewed vendor offerings, evaluated, and made recommendations.• Assessed and planned for changes in the IT infrastructure compatible with hospital and industry directions.• Insured the quality and effectiveness of the department's operation and compliance with government and other regulatory standards.• Acted as the HIPAA Security sub-committee chairman with responsibility to ensure Hospital’s compliance with HIPAA and other regulatory security standards

Masters Of Information Systems, Computer Systems Networking And Telecommunications

Bs, Computer Science