Eric Shapiro Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah, United States

● Adept at collaborative, cross-functional leadership and coordination● Experienced ability to develop individualized, creative solutions to complex problems on a per customer basis● Talented writer, influential communicator● Proven ability to interface with clients, vendors and all levels of management to navigate success● Extensive background with inventory management, sales, negotiation, and marketing● Qualified relationship manager● Recognized for integrity, accountability and stewardship● Acute attention to detail, accuracy and responsibility● Well known as a trusted, empathetic customer-advocate and critical listener● Aptitude for organization, information and operations● Skilled problem solver with reputation for delivering common-sense solutions● Dedicated lifelong volunteer, community advocate, fundraiser

▬ Supervised all day-to-day operations & transactions, customer retention & acquisition, regulation & compliance.● Executed complex branch consolidation: completed multi-department transition objectives; exceeded expectations. ● Developed and delivered individualized, creative solutions to complex problems - on a per customer basis.● Achieved $2 million increase in overall consumer deposit relationships across consecutive quarters.● Delivered on proven ability to thoughtfully engage clients and all levels of management to navigate resolutions.● Implemented dynamic, 100% measurable change in customer experience across all business channels.● Awarded division-wide Star Recognition for Customer Success Management and outstanding customer feedback.

▬ Capitalized on proven ability to interface with vendors, clients and all levels of management to negotiate success.● Delivered effective, creative, on time solutions; achieved high client satisfaction, customer retention & referrals.● Resolved $1.5 million in medical insurance claims and individualized health care related challenges.● Coordinated and supervised $5+ million in personal property, estate distributions and home enhancements.● Designed customized, results-driven marketing tools, accelerated engagement and increased revenue.

One of the most demanding, rewarding and FULLFILLING opportunities ever explored! So grateful I got this chance!

▬ Supervised customer experience, resolved member needs, uplifted staff morale, improved volunteer engagement.● Managed oversight of critical 24/7 building security, maintenance and property enhancements.● Increased 25% efficiency of marketing and event promotion by facilitating team functionality and execution. ● Generated 50% increase in staff and volunteer retention with tactical focus on respect and positive experiences.

▬ Managed and operated unique chain of 6 high-end, customer-focused luggage/gift/travel stores in 3 states.● Executed operations, management and sales training which resulted in 15% annual sales increases year over year.● Developed and directed strategic marketing to reinforce brand equity and support $6.5 million annual sales. ● Implemented strategic growth, highly successful sales training and an expectation of high-quality customer care.● Achieved high industry recognition for staff, sales training, market share, community history and store design.● Negotiated 150+ essential vendor contracts on annual basis to optimize inventory assortment and margin.● Created profitable consumer demand for luxury-brand writing instruments and hand-crafted Italian leather and giftware.

Ba, Political Science

Education record