Eric Norris Email & Phone Number

San Francisco, California, Us

Boston, Ma, Us

• Sr. Analyst responsible for Safeco and Liberty Mutual Insurance companies' agent-facing websites in Sitecore, Wordpress and Sharepoint.• Build and implement goals and journeys for targeted personalization of marketing content in Sitecore and Salesforce.• Analyze web data in Heap and ContentSquare and provide recommendations to stakeholders.• Build out Coveo search capabilities for Sitecore.

Boston, Ma, Us

• Lead development of Safeco Insurance web site content, ensuring consistency with business strategies, best practices and brand guidelines.• Work with internal and external resources to create, organize, review, edit and maintain high quality content, identifying relevant and appropriate content for agents.• Research online content and user experience trends and apply technical and business knowledge to improve existing internet presence while also focusing on ensuring and maintaining best practices on Liberty Mutual web properties.• Focus on providing the most useful insurance resources to agents with targeted goals surrounding both acquisition and retention.• Partner with business teams and external resources to conceptualize, develop, execute, and maintain engaging content features that may include web and e-mail text, video, photos, blogs, podcasts, news, reviews, user comments, and more.• Coordinate with writers, producers, designers and other Web site content contributors across the organization to ensure best practices for style, tone and quality for online content.

Bellevue, Wa, Us

• Migrated PSE.com from legacy Sharepoint site to new Sitecore 9 platform• Built, configured, and published transactional and support pages • Closely collaborated with content, dev, design, PM and business teams• Refactored HTML, CSS and JavaScript within Bootstrap templates• Flexible: Worked nights and weekends to meet hard deadlines in a very tight timeline

Redmond, Washington, Us

• Incident Management SME/Lead, trainer.• Large scale, Pri 1 incident coordination involving multiple groups and workstreams.• Incident tracking, root cause analysis, and reporting.• Ran all handoff calls with Dublin and Delhi offices.• Site Permissions Administrator.

Redmond, Washington, Us

• Responsible for Web Publishing of marketing promotions to 240 countries.• Sole Web Producer / QA hybrid.• Build and maintain localized content for Microsoft Store.

Seattle, Wa, Us

• Collaborated with external partners to create Responsive Brooksrunning.com• Created first Brooks microsites and online Brooks catalogs, plus Social Media campaigns• Redesigned Lawson Esales for Brooks sales teams, Gurus, Retailers and Customer Service• Re-skinned HR systems• Video editor for outside events and exhibitor shows• Represent Brooks at Outdoor Retailer and SXSW

Seattle, Us

• Enjoyed 4 years building and maintaining REI.com• Managing the REI Adventures and Expert Advice online programs• Built and managed continuous stream of promotions using proprietary systems and stakeholder collaboration• Created and managed an intranet site for training and demos• 100% SLA compliance• Troubleshooting and bug resolution, training and interviewing • Active in all community service opportunities

Bellevue, Washington, Us

• Worked closely with cross-division teams to build new web sites and web pages as well as maintain existing sites.• Turned Photoshop documents and jpgs into effective and precise layouts. • Implemented interactive interfaces for use on the coin counting machines. • Hand-coded XHTML, CSS and Javascript, created and implemented Flash Applications.• Troubleshoot technical, cross-platform, cross-browser and cross-device issues.• Developed and maintained a strong SEO focus.