Eric Steimel Email & Phone Number

New York, Ny, Us

Norwalk, Ct, Us

Norwalk, Ct, Us

Stamford, Ct, Us

Responsible for technology team of over 35 people delivering data and telephony services to over 150 PB and partner locations globally. Drive new network and telephony technologies to lower cost, shorten deployment cycle times and improve security and performance. Implemented a telecom expense management solution and reduced costs by over $2MM annually. Responsible for implementation of network security platforms, including Cisco ISE, Cisco CSM for firewall management, Cisco Firepower and other network security technologies. Responsible for team deploying technology infrastructure for global corporate real estate activities, including new locations, relocation, and closures. Value engineered solutions to meet the needs of our stakeholders and the budget. Responsible for network and facility integration and segmentation for new acquisitions and divestitures. Led team responsible for implementation of Genesys contact center solution for North American sales organization.

Stamford, Ct, Us

Responsible for team deploying technology infrastructure for global corporate real estate activities, including new locations, relocation's, and closures. Value engineered solutions to meet the needs of our stakeholders and the budget. Implemented global standards for collaboration technologies to enable employee collaboration and innovation. Executed upgrade strategy for Office 365 technologies, including Skype For Business, SharePoint, One Drive for Business, and Exchange. Led change management activities resulting in a fundamental change to the Pitney Bowes collaboration culture. Created end user communications strategy, standardizing change management communications and process. Provided editorial oversight to ensure consistency of contact strategy and voice.

Stamford, Ct, Us

Responsible for global end user computing platforms, including management of 16,000 laptops/desktops, Citrix XenApp and XenDesktop VDI platform, tablets and other end user devices, global video conferencing platforms, and BYOD strategy and execution.

Stamford, Ct, Us

Assumed additional responsibilities for global contact center technology platforms and strategy servicing 2000 total agents across North America and Europe. Executed RFP for cloud based contact center platform for small to medium contact center locations. Implemented cloud based contact center platform servicing 100 contact center agents in the Nordics and UK. Extended BPO integration strategy to UK based service organization.

Stamford, Ct, Us

Responsible for Contact Center technology platforms, spanning 1500 agents, 4 North American and 3 offshore locations. Responsibilities include design of strategic technology and architecture, BPO vendor integration, business case development, and project execution for all contact center technologies. Designed and Implemented BPO vendor integration architecture for primary and secondary offshore BPO vendors. Implemented cloud based IVR self service solution servicing 6mm call minutes annually.Implemented a VDI solution for contact center agents, leveraging Citrix XenDesktop for 1200 North American and offshore contact center agents

Stamford, Ct, Us

Stamford, Ct, Us

Stamford, Ct, Us

Stamford, Ct, Us

Software developer of the Officer Information Management (OIM) application, a tablet based tool for the Department of Transportation to capture and report accident details, vehicle inspections and citations. Executed deployment and training of officers for the Iowa DOT.

Mba, Finance, Management

Bs, Computer Science/Information Systems