Eric Stieg Email & Phone Number

California, United States

Miami, Florida, Us

In this role, I manage a team focused on community engagement and development. Often referred to as "MAU" (monthly active users) which includes overall user growth, engagement (number of posts, solutions, connections) along with unique and/or exclusive community experiences like "virtual office hours," "community events & AMAs" along with contests, challenges and other notable highly-successful content programs. Overall, I am responsible for the corporate strategy of the community, which includes evaluating our platform, features, functionality and related technology solutions, core metrics, reward and recognition programs for driving super-fans in addition to our 18-24+ month community impact on corporate initiatives to drive adoption, self-serve (LTV and ARR).

Redwood City, Ca, Us

At Zilliz, I was responsible for managing North America Marketing and our Open Source Community initiatives to drive awareness, engagement and adoption of the solution. This entailed working with developers, partners, and enthusiasts on Slack, Github, Reddit, Stack Overflow, among quite a few other environments.During my time with Zilliz, I've:* Launched a new community on Reddit* Deploy a customer-centric forum on Discourse* Developed a partner eco-system* Tripled the followers on twitter* Developed a comprehensive North American Marketing Plan and Community/Product Launch Plan* Increased our Customer Slack Channel engagement by 100%* More...

Campbell, California, Us

In my role as Director of Enterprise Community Solutions, I work with a variety of clients including Microsoft, Google, Roche, NetApp, Autodesk, Arlo, among others to "unpack" their ideas and help relate them to critical business objectives through end-user acquisition, engagement and retention strategies. As a partner with the top platform companies such as Khoros and Higher Logic over the last 15 years, I am able to articulate the value proposition, technical benefits and facilitate discussions to help clients build and grow their community footprint in various industries. In particular, support case deflections totaling over $4M/QTR, generating over $14M in annual revenues, and user engagement strategies to reduce churn and increase retention by 50%. Finally, I was awarded the Tech Top 50 Award for a one-of-a-kind creative community and customer outreach programs I developed & managed. * Developed the GTM strategy for the newly released Google Community. found at https://www.googlecloudcommunity.com/ * Managed the overall strategies and tactics for NetApp Competitive Community leading to significant engagement growth.* Managed MSFT MAU initiatives and increased their monthly active usage to over 1M within 6 months.* Grew MSFT super user program and engagement 3-fold within 9 months resulting in over $16M in deflected support call savings.

Tempe, Az, Us

Managing a great team to drive GoDaddy's vision to help small business ventures succeed. Having won the 2017 Lithy award for Topline Titan Community, the GoDaddy Community continues to push the envelope in helping customers by providing exceptional content, building relationships with our 18M customers, and giving them opportunities to be recognized and rewarded for sharing their insights and expertise with others. Additionally, I manage the overall objectives and strategies for our communities and communication. Whether we're setting up AMAs, podcasts, video-interviews, or utilizing streaming technology to drive our messaging, our community continues to grow in new members, returning members, contributed content, contributed revenue, among others.Finally, my role focuses on connecting people and technology. Whether we are developing new APIs for unique messaging or new customer-data, building new programs that enable customers to help customers, or work with product teams to enable new product opportunities; at my core I'm a facilitator, strategist and builder.

Santa Clara, California, Us

In addition to driving company visibility and thought leadership with cross-functional teams, I focus on our customer's experience and "surprise and delight" ethos for social interactions and end user community engagement. A significant aspect of my role is defining requirements, features, functionality and related agile development cycles that scale and provide critical information to various business units looking to understand the holistic "voice of the customer" and interact directly with our core audiences. Additionally, my role encompasses working with various engineering and developer teams to build integration points, API calls and code for customers to better integrate our solutions. Utilizing the community to drive this functionality allows feedback and alignment among multiple teams and helps ensure success. This work led to Lithy's Award for Creative Community.I also manage a team of developers in building out the next-gen functionality of the site, while managing the agile development cycle, project manage, quarterly budgets and executive summary presentations to reach buy-in and consensus on KPI's and objectives.

San Jose, California, Us

Managing the Enterprise Social Strategy, I focused on Symantec's paid, owned, and earned media strategies to drive awareness, engagement, and overall influence for our products and services. I was also responsible for working with the executive staff to increase their social visibility, voice, and thought leadership leading to Symantec becoming the #1 voice of IT on LinkedIn. Focusing on partnerships with key social networks, Symantec's Enterprise social business has seen over:* 9M social impressions in 2 months, * 2M impressions to our thought leadership blog platform on LinkedIn and inclusion on Pulse!* 1.8M views to our recently launched #DoItAll campaign YouTube video: https://youtu.be/lcWoPkVMV6M?list=PLoQEa3dERWhddkXm6pWJQLoFvlr6kw2HzI also manage our creative agency relationship to ensure the awareness, engagement and acquisition(s) through our campaigns and related social media activities consistently exceed expectation. These unique social programs include TweetChats, Collaborative Problem Solving, and developing the Social Playbook.

Ridgefield Park, Nj, Us

Community: • Develop the strategic direction and oversee the development of Samsung's first ever end-user community for Samsung Media Division. ---Define community and social media integration points, including recognition, rewards, brand ambassador and customer advisory groups, "sharing" etc.,---Manage RFP and vendor selection processes, community product requirements, features, functionality, and "behavioral" specifications.---Develop GTM plans, Loyalty/Rewards & Recognition programs to drive site-stickiness.• Manage multiple third-party agencies, internal resources and developers to deploy site on time & on budget.• Work with senior management to develop and execute a content calendar of thought leadership blog publications, media outlet and influencer outreach programs, live twitter chats, among others.Social Media:• Define the strategy and activate off domain digital platforms for Samsung Media Division (i.e. Mobile, Facebook, Twitter, etc.). • Act as subject matter expert for Senior Management to champion all strategic endeavors to increase impact and ROI.• Responsible for deploying social monitoring tools, defining social engagement and retention strategies, acknowledge & response programs among other top-tier, customer-facing opportunities. • Determine ROI and analytics benchmarks that meet the needs of the Business Units and Senior Management.User Acquisition:• Develop integrated marketing solutions that have measured impact ranging from traditional social media, to Facebook CPI & Ad campaigns, SEM, Social Sweepstakes, UGC, along with other paid, earned and organic/free. https://www.youtube.com/watch?v=BlsjMNbyTG4 • Manage six-figure quarterly budgets, forecasting, customer acquisition cost analysis.

Santa Clara, California, Us

Responsible for presenting strategic web-initiatives, and building consensus with executive team leading to user acquisition and engagement. Responsible for driving 60% of customer base to online channels within 9 months.Work exceptionally well in managing cross-functional teams to identify every variable leading to increased customer satisfaction, user experience, message amplification and sales.Responsible for customer acquisition and retention strategies through social channels. Including integration with webcasts, videos, email blasts, SEM, newsletters, community crowd-sourcing, cross-link & partner strategies. Established benchmarks and metrics for social media "listening campaigns" and active "customer advocacy" campaigns. Includes building a Social Dashboard - Referring Traffic, Social Conversions, Share of Voice, Share of Conversation. All to measure the reach and impact of social interactions.Manage an external team to build & deploy the company's end-user community to re-invigorate the holistic web experience.Integrate community and web channels with support, freeware programs, and global sales organization to drive crowd-sourcing, interactions and customer engagement.Define Key Performance Indicators & Community Health Index, including SOV, depth of conversation, solutions, escalations to sales for opportunity management, among other growth indicators.Developed company’s online “welcome kit” for customers, including FAQs, Quick Tips and How-To videos.

San Jose, California, Us

Work with global product management, marketing, design and development groups to create compelling content for 200,000+ end user community including videos, blogs, articles, downloads, forums, global end user groups, among others.Built companies first online support for trialware customers, increasing booking rate and proactive communication with customers.In 2009, developed & managed company first twitter support-request "acknowledge & respond" program to integrate tech support into twitter conversations.Piloted a cross-functional team of global content developers and Tech Support to increase solutions, impact of communities and external social media. Develop and own strategic and tactical plans to increase end-user memberships for the community. Includes creating unique Incentive Point Redemption Program, voting options, solutions, various “crowd-sourcing” contests, etc.,Manage the development, testing and deployment of new utilities and features for community of 200,000 users.Define policies and processes for engaging with external social media sites, including twitter, facebook, and external blogosphere in order to drive awareness of community and Increased SEO.Responsible for articulating clear social media/ community engagement guidelines to global organization of 17,000 employees.Rated # 2 (behind Sun) corporate online user community for overall functionality, ease of use, user interface, level of service and ability to interact with corporate (report available upon request).

San Jose, Ca, Us

Manage the execution and community development for the online community strategy including blogging, forums, micro-sites, extranets, CPC, CPM, SEO and SEM resulting in first online customer community.Responsible for deploying various enterprise-wide projects with IT group. Included SharePoint Extranet Sites for Channel Partners, Single-Sign-On & Password Expiration Systems, among others.Managed deployment of online store, monetization efforts, and customer-funnel analysis, leading to $2M in revenue within two years.Responsible for website development and strategic product launches, content updates, site functionality enhancements, and application deployment.Responsible for developing web-based corporate governance policies resulting in streamlined processes, best practices and website optimization for a $2B organization.Manage global email marketing and web seminar strategies, including subscription (opt-in) programs, web incentive program and related leads programs resulting in 150K subscriptions.Function as liaison among global business units and third-party partners to evangelize company communications utilizing newsletters, extranets, intranet, and corporate micro sites.Manage corporate web strategies to increase and optimize customer segmented database 50% within 18 months. Includes subscription programs, web incentive, web seminar programs and co-branding opportunities with partners.Manage external partner relationships including email provider, co-marketing partners, and reseller network to drive increased awareness and web acquisitions strategies.

San Francisco, California, Us

Developed the corporate web channel penetration and partner program strategies for Macromedia's online learning portal. Managed the contract negotiations with content providers and development of revenue share and affiliate programs. Included market framing, licensing & offering structures, pricing plan, market segmentation and exclusivity, product positioning and messaging.Managed the deployment of an online partner community strategy to develop products and tools for a variety of vertical market segments. Deployed a corporate “Market-To-Lead” tiered partner program for promotional and revenue-generating partners, resulting in increased revenue by 25% CAGR for 2 years.

Post-Graduate Program, Business & Entrepreneurial Ventures

Masters Degree, Counseling /Lpsc

Bachelor’S Degree, English / Business Administration