Eric P. Stikna Mba Email & Phone Number

Orlando, FL, US

Kissimmee, Florida, United States

Celebration, Florida, United States

Teacher - Business.

Celebration, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

I oversee projects which include the implementation of the EPIC system - A multi-functional Call center. I partnered with multiple offices to address patient needs, scheduling, and customer service. In addition, I assisted in training other scheduling coordinators on many new software features and the use of the program to improve service to the customers.

Walt Disney World Transportation

I administered the CAD/AVL system implementation by Clever, Recognition, Safety, Maintenance, and facilities management. I deftly created and Implemented a system that tracked unproductive time and helped to identify root causes. I implemented systems to reduce unproductive time. I managed transportation and logistics regarding the efficient return of.

Orlando, Florida Area

I was tasked with lead generation, identifying customer's needs, presentation of products, submitting orders, and managing projects. I trained and developed new employees, assisting with product knowledge, using technology including PC and iPad, and using sales techniques. I built relationships and retained customers.

Disney Springs, FL

I maneuvered projects, including the Dredging of the Dry Dock canal, and created a new position that improved employee productivity and improved interactions with the Guests. I remarkably reduced unproductive time and increased interaction with the Guests. I monitored transportation, consumer insights, custodial, and parking.

Bay Lake, FL

Epcot

Guest Service Manager EPCOT Support Services.

Magic Kingdom

• Randomly intercept guests across the Walt Disney World Resort to collect both demographic information and qualitiative feedback for marketing research purposes
• Meet daily deadlines and demonstrate strong organizational and time management skills by working independently and with a team to achieve quotas
• Handle highly confidential information that assists leaders in many different departments within the Walt Disney World Resort in their decision-making processes
• Ensure that data is reliable and valid by following proper standards of research methodology while conducting core and kiosk surveys, "just-in-time" surveys, and ad hoc projects
• Exhibit world class guest service by assisting with questions and projecting a positive image at all times

Emerging Leaders

Emerging leaders program as part of the LCC at Walt Disney World in Custodial Operations at Disney's Animal Kingdom. Responsibilities included 2 days of classroom training, plus 3 days of training in the field.

Celebration, FL

• Randomly intercept guests across the Walt Disney World Resort to collect both demographic information and qualitiative feedback for marketing research purposes
• Meet daily deadlines and demonstrate strong organizational and time management skills by working independently and with a team to achieve quotas
• Handle highly confidential information that assists leaders in many different departments within the Walt Disney World Resort in their decision-making processes
• Ensure that data is reliable and valid by following proper standards of research methodology while conducting core and kiosk surveys, "just-in-time" surveys, and ad hoc projects
• Exhibit world class guest service by assisting with questions and projecting a positive image at all times

Lake Buena Vista

Primarily responsible for duties pertaining to the safety of other cast members and guests while using Disney's watercraft services. Other responsibilities include heavy interaction with guests, knowledge of the theme parks, hotels, dining areas as well as the surrounding area.

Lincoln Park, New Jersey, United States

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services

Masters of Business Administration

Bachelor Of Science - Bs, Marketing