Eric Storch Email & Phone Number

Centennial, Colorado

Managed team of 11-18 Advanced Video Engineers of all grades (I-IV) in their day-to-day duties as outlined above, monitored and assisted in resolution of high priority issues as needed (oftentimes requiring quick, sound, judgments while under great pressure), worked with upper management to keep them appraised of status of said higher priority issues.

Broomfield, Colorado

Same responsibilities as Senior Systems Engineer (below), but with further duties including both individual engineer and team education, assisting on higher priority and/or higher complexity issues, acting as team lead or acting manager when manager was not available, interfacing with management and other teams to verify quality and rapid response to.

Syracuse, New York Area

• Responsible for the support of TWC video operations including Linear and SDV channels as well as VOD systems in the role of fix agent. Highly experienced in Mystro back-office systems, DNCS, DAC, and equipment such as.
• Provide mentorship for other members of the team while resolving customer impacting troubles.
• Create numerous UNIX/Linux scripts for use by team members in order to proactively identify and analyze issues that could affect or are affecting the customer experience.

East Syracuse, New York

Provided video device support for the the Northeast (7 states) Region, resolving and mitigating issues with video throughout. Duties included identifying, resolving, and escalating operational and design issues through data analysis, and to recommend solutions to make systems more efficient, basic configuration and support of advanced video equipment (e.g..

East Syracuse, NY

Supported the Northeast (7 states) Region’s video systems (DNCS and DAC), working with core engineering teams to identify and resolve issues affecting video services to customers in the region. Worked closely with the RNOC in order to coordinate resolution efforts and facilitated working with vendors as needed to resolve issues rapidly. Supported VOD as.

East Syracuse, NY

Tier 1 Analyst at the East Regional Network Operations Center for TWC. Responsible for monitoring the East Region Time Warner Cable network for alerts coming in from various tools including BigBrother, NetCool, Fujitsu NetSMART, Cisco CTM and a variety of Time Warner Cable-specific tools, responding to them by investigating the alert directly on the.

Subject-matter expert accountable for scheduling and coordinating development efforts, on-site visits and support issues for existing customers. Promoted and marketed iSafeTECH's services to prospective customers, generated quotes and closed deals based on customer criteria. Performed technical work in-house for both internal and customer purposes.Assisted.

Successfully provided Karaoke and DJ services as well as computer training, web site design, hosting, hardware, software troubleshooting, and setup.Effectively handled all computer services relying on my prior work experience in the field.

Accountable for scheduling and coordinating on-site visits, supervising inventory (ordering, maintaining), sales, banking and upholding a consistent level of technical quality with in-house and on-site repairs. One of two technicians doing computer repair and sales. Working independently, handled both on-site and in-house service calls on customer systems.

Subject-matter expert accountable for pre- and post-sale customer site visits to demonstrate, sell, install, train and enable customer success utilizing the Rational Software line of products. Proficient in all aspects of Rational products, including the methodology behind their use.Performed training, mentoring and consulting of methodology encompassing.

Performed technical support for customers supporting ClearStory’s Computer Output to Laser Disc (COLD) storage solution. Additional duties included utilizing Informix with embedded SQL in C to create programs utilizing an Informix database for easy access to stored data.

Programmed various systems on both Bull hardware (DPX2, DPS6 & 7) as well as IBM servers (running AIX). Was instrumental in the development of the first web site published for Bull HN as well as the introduction of Symmetrical Multi-Processor (SMP) operating systems support in AIX (Bull had a contract with IBM for this purpose). Also contributed to a.

This company was purchased by Sun Microsystems in 1992 and no longer exists, but they were the company who created the very first port of AT&T UNIX to the Intel 386 platform.Provided technical support for both internal and external customers in a remote office located in Hollis, NH. Also performed internal testing of new systems such as VP/ix.

Woodstock, Illinois, United States

Programmed accounting software utilizing SCO Xenix and BBX (Xenix-based Business Basic).