Eric Storch Email & Phone Number

Centennial, Colorado

Managed team of 11-18 Advanced Video Engineers of all grades (I-IV) in their day-to-day duties as outlined above, monitored and assisted in resolution of high priority issues as needed (oftentimes requiring quick, sound, judgments while under great pressure), worked with upper management to keep them appraised of status of said higher priority issues, coordinated team efforts with other managers to speed up resolution of issues wherever possible, provided postmortem reports on long-running issues (again, in an effort to reduce resolution time), met with upper management often in order to discuss and implement new procedures and policies as well as document such, prioritized, organized, and simultaneously managed several projects and initiatives, as well as provided coaching, guidance, mentoring, and motivation whenever necessary.

Broomfield, Colorado

Same responsibilities as Senior Systems Engineer (below), but with further duties including both individual engineer and team education, assisting on higher priority and/or higher complexity issues, acting as team lead or acting manager when manager was not available, interfacing with management and other teams to verify quality and rapid response to issues as they arrive, and assist in maintaining proper operation of all monitoring systems. Worked on Charter's complete country-wide footprint, not just the New England area.

Syracuse, New York Area

Responsible for the support of TWC video operations including Linear and SDV channels as well as VOD systems in the role of fix agent. Highly experienced in Mystro back-office systems, DNCS, DAC, and equipment such as USRM, NSG, BEQ, CASA and Netcrypts. Perform troubleshooting, analysis and resolution on multiple simultaneous issues while answering spontaneous questions from co-workers relating to events they are investigating. Work as acting-Manager during management absences due to vacation, sick time, etc. Perform technical lead functions on customer impacting events. Utilize my networking background (routers, switches, IP infrastructure) to help analyze issues and determine root cause. Work closely with vendors (Cisco, Arris, Ericsson, Gracenote [formerly Tribune], others) when needed to troubleshoot and resolve issues.• Provide mentorship for other members of the team while resolving customer impacting troubles.• Create numerous UNIX/Linux scripts for use by team members in order to proactively identify and analyze issues that could affect or are affecting the customer experience.

East Syracuse, New York

Provided video device support for the the Northeast (7 states) Region, resolving and mitigating issues with video throughout. Duties included identifying, resolving, and escalating operational and design issues through data analysis, and to recommend solutions to make systems more efficient, basic configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM), partnering with Engineering to design and test system designs, working with the Field teams on the implementation of network related projects and other standardization efforts, interacting with vendors and Engineering to resolve issues and design flaws, performing detailed problem diagnosis, tracking and updating problems in trouble ticketing system (Remedy), and developing problem resolution procedures required to meet serviceability requirements. Job required strong knowledge and operational use of video surveillance systems, operational experience with video systems from DNCS and DAC systems down to building, grooming, and troubleshooting various linear and multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Arris and Ericsson, understanding and experience with Cisco DCMs, Arris CAP/DM6400 Cherry Pickers, BMRs, Imagine BNPs and APEX1k-3k, understanding of video network architecture, data networking, system operations, and HFC cable systems, and an understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving HLS & Smooth Streaming technologies.

East Syracuse, Ny

Supported the Northeast (7 states) Region’s video systems (DNCS and DAC), working with core engineering teams to identify and resolve issues affecting video services to customers in the region. Worked closely with the RNOC in order to coordinate resolution efforts and facilitated working with vendors as needed to resolve issues rapidly. Supported VOD as well as live television.

East Syracuse, Ny

Tier 1 Analyst at the East Regional Network Operations Center for TWC. Responsible for monitoring the East Region Time Warner Cable network for alerts coming in from various tools including BigBrother, NetCool, Fujitsu NetSMART, Cisco CTM and a variety of Time Warner Cable-specific tools, responding to them by investigating the alert directly on the devices and utilizing Remedy to track issues and dispatch appropriate fix agents within Time Warner Cable deadlines. The East Regional Network Operation Center is responsible for all of NY including New York City, New England and the Carolinas.

Subject-matter expert accountable for scheduling and coordinating development efforts, on-site visits and support issues for existing customers. Promoted and marketed iSafeTECH's services to prospective customers, generated quotes and closed deals based on customer criteria. Performed technical work in-house for both internal and customer purposes.Assisted in the process of creating the plan for a new data center, built 3D model for visualization and promotion purposes, developed technical plan with team for electric service, Internet service (working closely with Time Warner Cable Business Services personnel), air flow and cooling.Successfully created new web sites for multiple customers, including custom programming for a database-driven class schedule in PHP and MySQL. Also trained customers in the use of WordPress, the CMS used for developing some of the customer sites.Instrumental in moving the company forward with Open Software and finding new uses for such software where otherwise the company would have had a need to purchase commercial software.

Successfully provided Karaoke and DJ services as well as computer training, web site design, hosting, hardware, software troubleshooting, and setup.Effectively handled all computer services relying on my prior work experience in the field.

Accountable for scheduling and coordinating on-site visits, supervising inventory (ordering, maintaining), sales, banking and upholding a consistent level of technical quality with in-house and on-site repairs. One of two technicians doing computer repair and sales. Working independently, handled both on-site and in-house service calls on customer systems and networks.Effectively introduced a methodology ensuring each system coming in-house would get the proper diagnosis and level of care.

Subject-matter expert accountable for pre- and post-sale customer site visits to demonstrate, sell, install, train and enable customer success utilizing the Rational Software line of products. Proficient in all aspects of Rational products, including the methodology behind their use.Performed training, mentoring and consulting of methodology encompassing Rational Unified Process, object oriented analysis and design, test planning and management, requirements management, data modeling and visual modeling (business and system) using UML. Expertise in the following: ClearCase (configuration management), ClearQuest (change management), RequisitePro (requirement management), Rose (visual modeling: data, business and system), XDE (development environment), Purify, Quantify, PureCoverage (reliability test automation), Robot (performance and functional test automation - Windows), TestManager (test asset management and test planning), preVue-X (performance and functional test automation - UNIX), SoDA (software documentation automation).

Performed technical support for customers supporting ClearStory’s Computer Output to Laser Disc (COLD) storage solution. Additional duties included utilizing Informix with embedded SQL in C to create programs utilizing an Informix database for easy access to stored data.

Programmed various systems on both Bull hardware (DPX2, DPS6 & 7) as well as IBM servers (running AIX). Was instrumental in the development of the first web site published for Bull HN as well as the introduction of Symmetrical Multi-Processor (SMP) operating systems support in AIX (Bull had a contract with IBM for this purpose). Also contributed to a patented system for remote monitoring and support of AIX systems. Final project for Bull was working on their nascent early AI technology for scheduling and prioritizing.

This company was purchased by Sun Microsystems in 1992 and no longer exists, but they were the company who created the very first port of AT&T UNIX to the Intel 386 platform.Provided technical support for both internal and external customers in a remote office located in Hollis, NH. Also performed internal testing of new systems such as VP/ix (Interactive’s DOS emulation within UNIX) working directly with Interactive developers in Santa Monica, CA (Interactive’s main office).

Woodstock, Illinois, United States

Programmed accounting software utilizing SCO Xenix and BBX (Xenix-based Business Basic).